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Complaint Details
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Initial Complaint
12/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In 2015 (I believe), I bought five windows from this company with the understanding that they were covered under a 20 year guarantee. In November I was closing the window in my bedroom when the window would not close completely. The top right corner of the window had warped. I contacted the company by e-mail and got a response that the person who did this work was coming back from leave and they would schedule an appointment by 12/8/21. Despite sending emails and leaving message on the phone, they have not gotten back to me. My window will not shut completely and its letting the winter air into my bedroom, I just want it fixed.Business response
01/03/2022
I apologize for the lapse in communication, we are experiencing staffing issues and are doing our best to combat the situation. The gentleman who handles the casement issue you are experiencing will be back next week January 10th. I will email you a date as soon as I get his availability, thank you.Customer response
01/03/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed however if I do not hear anything byJanuary 10th, I will escalate my complaint to the Maine Attorney General. A simple response by email or phone could have avoided all this. if I get a response by email or phone and date for reviewing my window then I will consider the matter closed.
Regards,
*********************
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Contact Information
Business hours
Today,Closed
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.