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Find a Location

Berlin City Auto Group has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Berlin City Auto Group

      191 Riverside Street Portland, ME 04103-1039

    • Berlin City Auto Group

      227 Maine Mall Rd S Portland, ME 04106-2312

    Business ProfileforBerlin City Auto Group

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.57/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Berlin City Auto Group has been servicing and selling new and used vehicles all around New England for over 30 years. Berlin City Auto Group services and sells Honda, Toyota, Nissan, Kia, Ford, Chrysler, Jeep, Dodge, Lincoln and Lexus.

    Business Details

    This is a multi-location business.

    Find a Location

    Berlin City Auto Group has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Berlin City Auto Group

        191 Riverside Street Portland, ME 04103-1039

      • Berlin City Auto Group

        227 Maine Mall Rd S Portland, ME 04106-2312

      Location of This Business
      191 Riverside Street, Portland, ME 04103-1039
      BBB File Opened:
      3/14/1986
      Years in Business:
      64
      Business Started:
      1/1/1960
      Business Incorporated:
      8/11/1960
      Type of Entity:
      Corporation
      Number of Employees:
      90
      Alternate Business Name
      • Berlin City Nissan
      • Berlin City Toyota of Portland
      • Maine Mall Motors
      • Berlin City Toyota Scion Lexus of Portland
      Related Businesses
      Business Management
      • Mr. Jeff Donovan, General Sales Manager
      Contact Information

      Principal

      • Mr. Jeff Donovan, General Sales Manager

      Customer Contact

      • Mr. Eric Johnson, General Manager
      • Mr. Jeff Donovan, General Sales Manager
      Additional Contact Information

      Fax Numbers

      • (303) 928-6832
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      11 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/21/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I purchased a 2020 Camry XSE from Berlin City Toyota in Portland last year. It is at 65k miles and I was told by the service center the transmission is already failing. This car is only 3 years old, and I have only had it for one year. There is no reason it should already be broken. I am requesting that Berlin City either buy back my vehicle, or allow me to trade it for a new one. I am just out of powertrain **************** purchase Toyotas for their reliability. This issue is unacceptable.
      Read More

      Customer Reviews

      7 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Tim A

      1 star

      05/12/2023

      Berlin City Toyota in Portland: The "EASY" thing to do here is look at the BBB reviews and complaints. It's "EASY" for them to stack the fake five star reviews on most other review sites. We walked out after encountering a rude sales rep who claimed we were "wasting my (his) time" by wanting to take a test drive to determine if we wanted to purchase a Rav4 or Highlander. Apparently his time wasn't being wasted by looking at his phone behind their ************ as we approached. Pretty unique salesmanship, don't you think? The entire encounter lasted 3 minutes. Competition in **** took the time to help ** and even though we weren't expecting to buy that day - just test drive - we ended up buying a NEW Highlander. They let ** drive a new Rav4 and new Highlander so we could compare, even though we were looking for Certified used ones, . Very happy with the deal too - 9% below MSRP ON A NEW HIGHLANDER. STAY AWAY FROM ANY BERLIN CITY.

      Berlin City Auto Group Response

      05/13/2023

      Hello ***, thanks for taking the time to reach out.  I apologize for your experience and would like to know more about it.  This is not the type of experience you should expect from ** and I appreciate you letting ** know about it so we can address it with whoever the person was.  Unfortunately, I could not find any of your information when I tried to find you in our system.  Please feel free to reach out at your convenience to *************************************** or call me directly at ************.  My name is ***********************, I am the General Manager.

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

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