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Business Profile

Bank

TD Bank

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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TD Bank has 1388 locations, listed below.

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    Customer Review Ratings

    1.17

    Average of 216 Customer Reviews

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    Review Details

    • Julie B

      Date: 08/28/2024

      Echoing same as others. I got this card when I bought a bed. I still dont have my account number or the card so I cant access the online system. I tried reporting the card as lost since I could reach the automated features big mistake. They sent me a letter saying it was reported lost and vaguely hinted that they wouldnt reissue one and I had to call? I call and no matter how long i am on hold I cant get through. AVOID ANY CARD ASSOCIATED WITH TD at ALL COSTS. Not worth the stress.

    • Jane M

      Date: 08/27/2024

      TD Bank HAVE YOU LIST YOUR MIND?? I sent my husband to the ***********. ********* location today to deposit $700 IN CASH into my checking account through the drive-thru. They wanted him to fill a form out with the following information:HIS NAME HIS ADDRESS HIS SOCIAL SECURITY #HIS EMPLOYER and HIS OCCUPATION.***ARE THESE CORPORATE OFFICIALS CRAZY WHEN THEY CAME UP WITH THIS IDEA******AND EVEN CRAZIER TO IMPLEMENT THIS POLICY**Way to drive customers AWAY!********************** you are FAILING in CUSTOMER SERVICE!!

    • Brandon B

      Date: 08/26/2024

      Very poor customer service. Can't reach anyone after 4 hours of being on hold. Once I did reach a representative, the person would not fix my issue. Been calling all week to reach a representative and no contact with anyone. They're new online account doesn't work at all and won't fix the website and is charging us late fee's when we have no way to pay the bill.

    • Denise C

      Date: 08/26/2024

      Horrific wait times to try and reach representative just to pay off balance. Literally hours!!!!

    • Rich M

      Date: 08/21/2024

      This thing has been a nightmare. The account was opened by the store where I purchased my washer and dryer. It was supposed to be a 12-months same-as-cash deal, which I'm sure is in default now because I can't access my account to make the payment. I can never access my online account; it always says they are having trouble accessing my account, even if I change the password, etc. They hid ****** reviews somehow, so you have to dig to find complaint - but there are PLENTY. I had to search for them to be able to leave this negative reviewwhich I am happy to do because hopefully someone will read this if they aren't already caught in the trap.

    • Sean L

      Date: 08/20/2024

      Currently on hold for 3 hours. I made an $80 payment early to payoff my account for ******* financial which is through TD bank. They made changes to their security recently and I had to put my bank info back in. I paid the $80 out of the same account that I have prior with no issues, again 5 days early. The payment was returned of which I didnt know till today. The day the amount is due, not only that they charged me $25. I obviously cant pay from the account I have before due to maybe getting charged again. On hold for 3 + hours and no closer to a resolution. This is crazy and terrible customer service!!! I dont recommend using TD bank for anything. ********

    • Eric V

      Date: 08/13/2024

      Company had incorrect operating hours on their letterhead. We were charged a ***** fee because of a "clerical error."

    • Bradley F

      Date: 08/12/2024

      I would say they have horrible customer service if I was ever able to reach them. I have spent hours on hold, waiting for someone to answer to help me with online account access. There is no account lookup like real credit cards have, nor is there another channel other than a call center. I get daily reminders to change my password to a new site I don't, and have never had access to.Sad that the incompetence here will affect my impression of ******* as well.

    • ROXANNE H

      Date: 08/12/2024

      Trying to get my lien release for my car I paid off that they have my money and arent releasing it!!!!! I have called everyday and keep coming up with another excuse! SEND ME MY LIEN RELEASE OR LET ME COME PICK IT UP NOW!!!! YOU HAVE MY MONEY AND HOLDING MY LIEN RELEASE!!!! I NEED IT ITS AN EMERGENCY!!!!

    • Kevan P

      Date: 08/12/2024

      I will NEVER deal with ANY TD Bank affiliate again! The TD Retail for ******* financing has REPEATEDLY violated the terms of our agreement that I entered into with them. The latest is due to their switching to a "new website." I was denied access to a statement. Plus the automatic withdrawal didn't happen due to THEIR faulty new system, so my online account stated I had a late fee despite not having access to a statement (abusing THEIR agreement.) I got the late fee reversed because they admitted fault. Their system e-mailed me to let me know I now have access to JUST my latest statement. Now they have DOUBLED the agreed monthly automatic withdrawal amount for the next statement due date. When I called I was on hold OVER 45 MINUTES before giving up three times, however their automated phone system stated that they received my minimum monthly payment agreed to so I'm not behind. Despite this their system still states my MINIMUM payment due next month is still DOUBLE the agreed to amount. I have called TD Bank headquarters only to be transferred to their retail division, who then told me that I had to deal with the same branch that I have only one number for and have held on wait OVER 45 MINUTES THREE TIMES in ONE DAY, and another 1 hour and 15 minutes last week trying to get through. They VIOLATED the terms of the agreement and I have not missed a SINGLE automatic withdrawal payment! I have been on hold AGAIN 25 minutes and counting as I wrote this review! They messed up, not me. I will be transferring my remaining balance to another creditor that actually does their freaking jobs and CLOSING my TD account permanently! Not only will I NEVER deal with another TD branch, I will badmouth them to ANYONE AND EVERYONE in the future giving them AMPLE REASONS as to why they should NEVER do business with TD Bank!

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