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Business Profile

Bank

TD Bank

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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TD Bank has 1388 locations, listed below.

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    Customer Review Ratings

    1.17

    Average of 216 Customer Reviews

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    Review Details

    • Tara C

      Date: 11/08/2024

      If I could leave zero stars, I would. Please, whatever you do. Do not use TD Bank to finance anything for you. They are impossible to deal with, as most everything is automated and they turned my account over to collections months after it was paid off.

    • Caila A

      Date: 11/07/2024

      Hi. I opened up a new checking account online with TD bank when I received my debit in the mail I decided to make a cash deposit not being informed my account was put on hold due to identity theft so the teller should not have taken my money thanks to this bank incompetence and lack of communication my account is frozen I have no funds to for gas to even make it to work am still waiting for my dispute to be lifted. They should have given me my cash back I cant wait to close this account and not deal with this s*** bank ever again!

    • Andrew H

      Date: 11/06/2024

      I purchased a lawn mower through a local dealer and took advantage of the 0% financing through TD Bank. Everything was fine until three months ago when they changed my account number without notifying me. I had autopay set up for the previous account number and paid it diligently every month. In August, they called saying they were trying to collect a debt from me. I checked my bank and the same amount was debited from my account to TD Bank as it always has. There was no credit to my account. I called TD Bank and the first ****** I talked to said this is happening to a lot of people. I tried to dispute it but can never get through to anyone. I finally had a supervisor call back and she told me to fill out the dispute form on their website, which I did. I even provided supporting documentation saying the account wasn't delinquent. They did, to their credit, waive the late fee (which was never late), but it has been three months and the only response I have received to my complaint is that they are "investigating." I call multiple times a week and sit on hold for up to an hour. Nobody ever answers. I have left three messages through the online system and receive no response. I am taking my complaint to my state's attorney general. Stay away from this company. Not worth the hassle and very frustrating. Frankly, they are thieves.

    • Craig E

      Date: 10/24/2024

      Would not recommend using td auto finance for vehicle loans. First, it took them almost 2 weeks for them to acknowledge that my loan was paid off. Nows its been a month and I still dont have the title for my vehicle. When I call them up and have the electronic lien release done, they say it could take up to 10 days to release the lien on top of the month that I have already waited. When I tried to talk to a manager, the manager just hung up on me. **** poor customer service.

    • Diana E.

      Date: 10/23/2024

      Mr ****** is a bully and a creep he didnt wanna accept my money in the bank then threatened me by telling me that I cant use my account until he says its ok very Nasty demeanor and additude the teller was just as unprofessional as he was

    • Kevin C

      Date: 10/23/2024

      They charged off my account with no notice, and it was NOT delinquent. I had a not-at-fault accident and after the insurance company paid off what they would I still owed on the vehicle but never missed or made a late payment. They charged it off ~60 days after insurance paid. I offered to pay in full if they would remove the charge-off, but they refused. Apparently they would rather ruin my good credit than get their money.

    • Lauren B

      Date: 10/21/2024

      The individual people I've dealt with at the bank are always polite and courteous, but as an institution, the bank privides terrible service. Every time I try to something, I am met with polite and courteous explanations as to why they can't or won't provide what are basic services at other banks. And they charge what I consider excessive fees for the honor.I opened a replacement account at another bank and am having a difficult time getting my money out of TD to transfer it.

    • jaehoon h

      Date: 10/15/2024

      I've called the customer center countless times, but I can't get through. I'm trying to buy a new phone, but after changing the website, I'm denied approval.

    • Jasmin O

      Date: 10/03/2024

      ****************** Review**I had a frustrating experience with ****************. They claimed they never received my payments, which caused a lot of stress and confusion. Attempts to contact their customer service were met with unhelpful responses or no answers at all. It felt like there was no one to escalate my concerns to or to provide a resolution. I would caution others to be diligent if choosing to work with them and ensure all communications and transactions are well-documented.

    • Sean S

      Date: 10/02/2024

      My daughter is a freshman in college and was the victim of a fraud/scam in which they were able to do a reverse debit in which the fraud depleted her entire bank account with an erroneous debit going out to 2 scam accts. ********************** had NO alerts in place notifying my daughter and even though she notified them within 48 hrs and the debits were still pending the Fraud team stated "there isn't much we can do but will open an incident report". After 4 call backs (they never called or emailed her any updates) and hours on hold at the end of the 10 day "investigation" they stated- not much we can do all of your savings from working all summer for college was gone. They offered no solution, no options and basically were ok with her $ being gone since it was not THEIR $. Very insecure and really no help for a naive 18 year old who they seemed annoyed by for asking for help. If you value your $ be very wary of TD.

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