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Business Profile

Bank

TD Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,837 total complaints in the last 3 years.
    • 606 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/03/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Request to have the Release of Electronic Title of my Vehicle to new finance auto loan bank Alliant.

      Business Response

      Date: 04/11/2024

      Good day. Please see the attached letter. Thank you, 

    • Initial Complaint

      Date:04/03/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      RE: Loan no ********** In early March, I received a notice from TD Bank (dated 3/4/24 and attached) asking me to provide them with proof of insurance for my home. The notice stated that it was the second and final notice. I had not receive a previous notice before. Regardless, I complied and on 3/15 I sent the requested documents via email AND fax to TD Bank. Please see the attached proof. Yesterday (4/2/24) I received another letter attached informing me that TD Bank informing me that they did not receive the documents and have obtained hazard insurance for my property. I have made multiple attempts to contact them with no success. I go through a maze of voice prompts and not able to get to a live agent. I'm asking for TD Bank to acknowledge receipt of my hazard insurance and cancel the insurance that they obtained for me as I have such insurance ******.

      Business Response

      Date: 04/10/2024

      Good day. Please see the attached letter. Thank you, 

      Customer Answer

      Date: 04/10/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *************************

    • Initial Complaint

      Date:04/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this Debt with TD BANK N.A. - ************. I do not have a contract with TD BANK N.A. - ************. They did not provide me with the original contract as I requested. Please remove it from my credit report. This inaccurate information is reporting on my credit report. I will want it to be removed now. I sent letters on 03/02/2024 and nothing was resolved. I want it deleted now.

      Business Response

      Date: 04/12/2024

      Good afternoon. Please see the attached interim letter while these concerns are investigated. Thank you, 

    • Initial Complaint

      Date:04/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the bank in order to get a bank affidavit so I can follow the police report for fraud and identity theft with the precinct. When I went there the branch manager informed me that because my student checking account was closed January 3, 2024. I am no longer going to be able to get a bank affidavit. Back in October when I have visited the branch because I could not log into my account, one of the employees name ***** had informed me that the account was closed in the amount of $59,000. because of this, even when I had asked to dispute the charges, I was told that I could not because the account was closed so I had asked instead for them to put a fraud investigation on the account which I was never notified if the had ever completed the investigation until about two weeks ago at the beginning of March 2024. I never received anything in the mail or any kind of email stating or notifying me of anything. Because of the misinformation of ***** telling me the account was closed instead of blocked I wasnt able to dispute the charges at that time which wouldve been been able to provide me with a bank affidavit so I can file a Police report for fraud identity theft. Because this misinformation Ive also not only miss my window to file any disputes, it now hinders my ability to follow the police report because police officers will not take and they detect the squad will not take my report, but our a bank affidavit. I had this information back in October 2023. That account was blocked. I couldve went ahead and filed a dispute against the charges. Now I am seeking to have a revision where I can open up the account again and file the dispute so I can get the bank affidavit or someway in which TD Bank can be held liable to give me a bank affidavit so I can file this police report

      Business Response

      Date: 04/10/2024

      Good day. Please see the attached letter. Thank you, 

      Customer Answer

      Date: 04/10/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ******

       

       

    • Initial Complaint

      Date:04/02/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had fraudulent transactions on my bank account and never received any notification from the bank if I was the one making these transactions. I noticed it when I had $3,500 taken from my bank account and then I noticed that it started on February the 8th and it added up to $1,300 I filed a fraud claim with the bank and it took them less than two weeks to make a decision and they are basically saying that I made these transactions I didnt get a chance to submit my letter or police report of what happened Because I also had Identity Theft and Tax fraud happen to me These scammers got into my ****** account and got a hold of my user name and password to my *********************** I feel like no one is listening to me I want all of my money permanently returned to me

      Business Response

      Date: 04/11/2024

      Good day. Please see the attached letter. Thank you, 

    • Initial Complaint

      Date:04/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business refusing to assist with late charges that have been charged incorrectly to account. I have talked to their representatives whom they have call you repeatedly (more than 10 times a day). They won't leave a voicemail and the collectors aren't able to assist with late fees. I have spoken to 3 representatives about my issues and filed an online submission for the removal of the late charges and that went unanswered. I did send a previous BBB compliant and no call just a letter stating they refuse to look at my account and charges.In April 2023 I didn't make a payment (I wasn't aware that a min pmt was due each month) I have paid $150 monthly which was more than due to pay off within the 24 months.That is the one $29 then I filed an online dispute of the $29 charge so I could get the correct balance due. While waiting to hear back they then charged me another $29 Dec late fee. Then a $40 late fee for *** not sure how that is legal to change the late fee without notice but if I don't owe why should I pay. I would never do business this way or use this company again. I wanted to resolve but they are not willing to do so and I refuse to pay fees I don't feel that I owe.

      Business Response

      Date: 04/11/2024

      Good day. Please see the attached letter. Thank you, 

    • Initial Complaint

      Date:04/01/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Error in system caused problem with autopay. TD refuses to refund more than 1 late fee despite fault.

      Business Response

      Date: 04/11/2024

      Good day. Please see the attached interim letter while these concerns continue to be investigated. A full response will be provided once the investigation is complete. Thank you, 

    • Initial Complaint

      Date:04/01/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I disputed a charge with TD bank for draft kings I never received the funds to play with online and now I got a letter in the mail saying they are taking the money back! I want my 18 thousand back!

      Business Response

      Date: 04/10/2024

      Good day. Please see the attached letter. Thank you, 

    • Initial Complaint

      Date:04/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good afternoon, TD Bank has failed countless times to represent me in a dispute of $3,602.28 with claim number Claim: C-******* . I have sent them the information they ask for via fax three times now, but they keep closing the claim saying the information is not received. I have no idea what to do as I cannot be out this amount of money, and not even going in person works. Thank you,

      Business Response

      Date: 04/10/2024

      Good day. Please see the attached interim letter while these concerns are investigated. Thank you, 

    • Initial Complaint

      Date:04/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June of 2023 I asked for an extension on my loan. They agreed, since June of 2023 I faxed over the documents they requested every single month and every single month they claimed they never received them. And shared me late fees and added interest on my loan.In January of 2024. I finally gave up on the extension and paid my now past due and current due bill.Shortly after that I lost my job. And was promptly informed that because I'm out of work I'm no longer eligible for extensions.Now that I am back working again you guys want a high level of extortion money to approve my extension. Yet since June of 2023 I paid late fees and all extra charted because for 8 months you guys couldn't find paperwork that I faxed over every single month.I would like the cost of the interest for this extension paid by you guys.

      Business Response

      Date: 04/09/2024

      Good day. Please see the attached letter. Thank you, 

    This business is not BBB accredited.

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