Complaints

This profile includes complaints for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TD Bank

  10 Great Falls Plz Auburn, ME 04210-5915

• 

  TD Bank

  136 Margaret St Plattsburgh, NY 12901-2927

• 

  TD Retail Card Services

  1906 Lincoln Highway Edison, NJ 08817

• 

  TD Retail Card Services

  617 Lafayette Ave Hawthorne, NJ 07506-2419

• 

  TD Retail Card Services

  688 Paramus Rd Paramus, NJ 07652-1768

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 24, 2024 my wife and I opened a joint checking account. March 9, 2024, I attempted to make a purchase in the amount of $1795.32, but the TD card number 4482 3301 7494 7316 would not allow the transaction. Therefore, I used my personal credit card to complete the transaction. March 11, 2024 using Zelle via TD Bank online banking app, I was asked if I wanted to upload my recipients, I said yes and selected my name from the recipients uploaded.As of this date I have not received the $1795.32. I consulted with TD Bank, ******************************* and was directed to check with **************** as TD bank received confirmation the money was deposited to an account ending in 3398. As per ************************************ of **** of America I have never had an account ending in 3398, thus the transaction originated with TD and they must investigate it further. I have made several calls concerning this matter; withstanding my efforts I still have not received any monies

• Initial Complaint

  Date:04/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice today 4/16 that my account had late charges which started accruing in February. I made my Feb payment two days before the January cycle closed and unbeknownst to me it was applied to January and then I missed February. They claim Ive been receiving email statements which I have not received or it would have been paid as soon as I realized it was paid too early and applied to the wrong billing period. Then when I call to get help. They say it has been too long and I need to pay but they can reverse the last fee. 1. I was never notified I missed a payment 2. Anyone with common sense could see I made my payment two days early (which I didnt know since I was not getting said statements). 3. I then accrued $120 in late fees which is absolute ********.Then when I ask to speak to someone who can correct it I am told no one at that level takes phone calls, here is an email.

  Business Response

  Date: 04/25/2024

  Good day. Please see the attached interim letter while these concerns are investigated. Thank you, 

  Customer Answer

  Date: 04/25/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. 
  

  I understand it needs to be looked into, but this is not a resolution.

  FAQ
  
  Regards,

  *****

   

   

  Business Response

  Date: 05/08/2024

  Good day. Please see the attached response letter dated April 25, 2024 addressing these concerns. Thank you, 

• Initial Complaint

  Date:04/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/11/2024 -I sent two different wires 1 for 135 and the other one for 316. Both of the wires was sent back to my account but 70 was missing from both wires -I called TD wire department to get my money back and they said the wire was denied because my name was different on their bank compared to the account I sent it. 1.That makes no sense because I could have been a friend wiring money to another friend so the names dont have to match 2. It was two different accounts with the same problem 3. They could be charging people all day long $70 for returned wires scamming them 4. I need TD Bank to stop lying and pay me my money they stole from wiring money 5. I already paid fees from the actual bank the wire came from I lost over $200 dollars in fees

  Business Response

  Date: 04/25/2024

  Good day. Please see the attached letter. Thank you, 

• Initial Complaint

  Date:04/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to set up a reoccuring payment. I mistakenly entered the wrong information for my bank, account. The website would not allow me to delete my account so I added a new account with the correct information. I called customer service to ask if they can forgive my late fee a nd they said they would as I told them of my situation. They deleted my entire account. But, when I created a new account, as per the customer service reps suggestion, my old incorrect bank account information still shows up. I've called about this problem several times. Once, they told me they were too busy to take my call. Then, as I was able to get through, I voiced my displeasure and the customer service representative pretended not to hear my, as my phone had full bars and nothing had changed during our conversation. I tried calling back and was disconnected twice. At this point, they have charged me 3x for insufficient/late fees. I am now looking to just close out my account so that I dont have to deal with the headache of a company ever again!

  Business Response

  Date: 04/25/2024

  Good day. Please see the attached letter. Thank you, 

• Initial Complaint

  Date:04/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, at 3:05 am I received an email from TD Bank stating my checking account was overdrawn $464.77. At 4:46 am, I received another email stating my checking was now overdraft $57.79. I called TD customer service and they stated I did transactions the day prior that overdrafted my account. I explained to the lady, due to restrictions placed on my account by myself no overdraft could happen. I also explained, the money was there when the transactions were made. I believe this happened because of the way they post their transactions. A few months ago(1/26/24), I went to the **********, ** **** I had one $100 dollar bill and i needed change. At that time is hard to get change for a big bill so i went to the **** I deposited the $100 in my savings account and immediately withdrew to get the change needed. The morning after, my account was overdrawn $35. I called the bank immediately. They had to post manually some transactions in order for my account not to reflect that negative. My account was not overdrawn but the way they post the transactions ends up in an overdraft. I believe this is not right.

  Business Response

  Date: 04/25/2024

  Good day. Please see the attached interim letter while these concerns are investigated. Thank you

• Initial Complaint

  Date:04/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/5/2024 I placed 2 orders on what I thought was Wayfairs website. After I placed the orders I received an email from someone that clearly wasnt Wayfair. I immediately tried to cancel the orders and I contacted TD Bank within 1 hour to notify them of the problem. TD immediately cancelled my Debit card and I was told that the charges would not go through and to come in to the bank the next day to get a new card. A few days later I noticed that the same charges were back on my account again so I physically went to the bank again and they decided to cancel my 2nd debit card. During that visit I provided the bank with proof that the charges were fraudulent. The email address that they told me to respond to didnt belong to them. One of the return email addresses was flipmyresume.com. They agreed that the charges were fraudulent. They reversed the charges again. A week later the charges were back on my account and I was given a 3rd new debit card. On 4/7/24 my account was credited again and then I received a letter saying that saying that my account was being charged for those charges because I consented to or benefited from these transactions. I did everything I was supposed to do, I immediately contacted the bank to notify them of the fraudulent charges and I provided them with proof of the fraudulent charges. What more could I have done. Even the bank associates that I spoke with at the bank and to whom I provided the evidence of fraud agreed that they were fraudulent charges. What else can I do?

  Business Response

  Date: 04/26/2024

  Good day. Please see the attached letter. Thank you, 

• Initial Complaint

  Date:04/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since 2023, I have been trying to dispute the fraud account with TDRCS/SAMSUNG (TD Bank). I first tried to contact TD Bank at ************ and informed that I see this unrecognized account in my credit report. First representative asked my personal information to see if there is any unmatching information in the account. They were able to pull up this account with my name, birthday, and social security number. However, the address and phone number in the account were not matching. The representative told me to contact my credit bureaus to dispute, and meanwhile, they will start their own investigation so I can expediate this dispute process. However, until now, although I tried to call TD Bank, every time I call them, they say same thing and said they don't see any notes about my previous call. On top of that, this fraud account comes back after removal, and the investigation ends with the result "accurate account." How come this is an accurate account when address and phone number are not matching? It is getting almost a year. I lost all of my trust with both my credit bureaus and TD Bank that they will do proper investigation. I never received any documents proving that this is the correct account. Please help my dispute process, and please make them remove and block this fraud account. Something is messed up here, but I don't know how to make solve this issues with uncooperative credit bureaus and TD bank.

  Business Response

  Date: 04/26/2024

  Good day. Please see the attached letter. Thank you, 

  Customer Answer

  Date: 04/26/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  They informed me that payments have been made to the account  created under my name, but point is, if someone was able to open a credit card with my information, they should be able to open the checking account with my information as well. They pointed out that personal information used to create this account matches with my actual information. But how come I never received any letters or cards. If they truly believe this is my account, they should attach application and documents that was submitted when this account was opened. 

  They mentioned about the mailing address, but they did not specify which phone number was used to open this account. I never contacted TD bank before. 

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Bokyung

   

   

  Business Response

  Date: 05/09/2024

  Good day. Your additional comments have been received and are currently being researched. Please see the attached interim letter while the research is ongoing. Thank you, 

• Initial Complaint

  Date:04/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to cancel my card and TD Bank continues to accept unauthorized payments that I cannot cancel and refuses to close the account. I am receiving a bill for a credit card that is closed. I have asked them to stop accepting payments. My business is closed. I have cancelled all reoccurring payments and the reoccurring payments are still being accepted by TD Bank. I have spoken with 2 TDBank representatives and they told me the account is closed but that they will continue to accept charges. I closed the account in February and they stopped sending me email notifications, did not allow me to enter the payment portal because my card was cancelled and I am charged with late fees and a payment due April 28. I cancelled these reoccurring payments and one in particular SwimOutlet continues to post on this account. **** also posted even though the TDCard expiration date has passed and I closed the account. When I spoke with TD Bank they said they would continue to accept any charges to this account. And they refused to send me a letter stating that they would no longer accept charges for this account and confirm that it is closed. This is unfair and leaves me open to fraudulent charges and I will have to monitor this forever and TDBank considers my account number invalid, I have no way to pay other than mail and yet they still accept charges. It makes no sense.

  Business Response

  Date: 04/18/2024

  Good day. Please see the attached letter. Thank you. 

• Initial Complaint

  Date:04/12/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint involves TD BANKs failure to debit a payment I made to ******* Energy.I went on the ******* website on 4/3/24 to pay a heating fuel bill in the amount of $1189.19. Because I have a shaky hand, I erroneously typed $11189.19. Shortly afterwards I realized my error and called its customer service to get that corrected. The agent understood the problem and said she would contact the billing office to have the payment stopped. (1) I got an email on 4/4/24 from HOP Energy telling me the payment was reversed. (2) I went on the companys website on 4/5/24 to make the correct payment. (3) I received an email acknowledging the correct payment. (4) HOWEVER, TD BANK has not debited my checking account for the correct payment. (5) As of today 4/12/24 the ******* website still shows the incorrect payment, but not the correct one. (6) I have been contacted by a company employee assuring me that the matter has been corrected and TD BANK will soon post the correct debit to my checking account. TD BANK has not.

  Business Response

  Date: 04/18/2024

  Good day. Please see the attached letter. Thank you, 

  Customer Answer

  Date: 04/18/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:04/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TD *********** Services, on behalf of ****** Furniture, has reported my credit account as delinquent for more than ******************************************************************************************************* missed payment, and the account is on autopay with a valid and up-to-date debit card. I am a 100% disabled veteran, and this is threatening my credit and livelihood. I have never missed a payment on any account and am in excellent standing. I am disheartened with TD Bank's and ************** customer service and treatment of veterans. I want ****** to rectify the situation by making my credit whole, and if need be, I can pay the entire balance and close my account. Money is not the issue. Please help!I know TDs policies and at the time of this claim my auto pay was and continues in effect and I am not unenrolled. The fact of the matter is that TD Bank and ****** did not communicate my failed payments or provide the opportunity for recourse in the time following the failed payment. I would ask for ****** to provide dates and times for any messages or information sent concerning the matter at hand. As far as I know there are none, and I should have received an email, phone call, text message, or some form of communication letting me know my payment failed and providing recourse. This response is yet another example of TD Bank and ******* sad excuse for customer service and poor treatment of disabled veterans. This has everything to do with a failure to maintain proper communications and accountability.

  Business Response

  Date: 04/19/2024

  Good day. Please see the attached letter. Thank you, 

  Customer Answer

  Date: 04/19/2024

  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  THANK YOU FROM A DISABLED VETERAN. 

  Regards,
  
  *********************************