Complaints

This profile includes complaints for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TD Bank

  10 Great Falls Plz Auburn, ME 04210-5915

• 

  TD Bank

  6 Main St Granville, NY 12832-1104

• 

  TD Bank

  535 Route 10 Randolph, NJ 07869-2010

• 

  TD Bank

  2918 N Main St Anderson, SC 29621-2759

• 

  TD Bank

  917 Haywood Rd Greenville, SC 29615-3566

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deposited in two different account from two different buinesses 60k each and all is on hold already for a few days. I have proof from the other bank it was already paid the next day but it is still on hold. I think that ******** is holding money from custumer because they have low cash.I know that in general sometimes they can ask for verification but to take such high amount without ways to talk to this team may be a scam to have more cash. My other account is **********. see the proof the attached. I spoke to them in a locationn and on the phone few times but no one can talk to this team. I have other commitment that I need to pay and TD is really damaging me.

  Business Response

  Date: 02/25/2025

  Good afternoon, please see the attached response letter to your BBB complaint. 

  Customer Answer

  Date: 02/25/2025

  Better Business Bureau:
  
  Thanks for for you important service of helping *** in needs when the regular ways are not really working.
  Thanks, the fact was that it was released right after TD bank received your complaint. Thanks again. 
  Regards,
  
  ****** *********

• Initial Complaint

  Date:02/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I respectfully request that the BBB investigates this issue and assists in removing the incorrect late payment record from my account

  Business Response

  Date: 02/28/2025

  Hello, please see the attached written response to your BBB complaint. 

• Initial Complaint

  Date:02/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was repossessed back in August, I paid the fee, they stated they did a charge off will not provide a 1099-G for the discharge amount. I have made payments every month with the exception of Dec 2024 as TD stated that I do did not need to make a payment for that month, made 3 payments in January 2025 and just received a letter stating that I am 3 months behind. Which is absolutely ridiculous and incorrect. I have requested copies of all my payments made and they stated they can not provide me with this information, or a monthly statement with the amount or balance. When I called and requested to speak to a supervisor, they stated that there are no supervisors that go on the phone, they would not transfer me to a supervisor. They stated that if there calculations are correct I will not receive a phone call and if there calculations are incorrect I would receive a call back. I get different responses to my several questions regarding how in earth there are 3 additional months in the year if I have paid all my payments since August of 2024 (with the exception of December which they stated I did not need to make a payment)

  Business Response

  Date: 03/04/2025

  Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you, 

  Customer Answer

  Date: 03/19/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  They still have not provided information as to why I contacted them 4 times in one day and EACH time their resources provide different information. Every single person provided different information which caused much needed confusion and unnecessary delay.  In addition to after August of last year, those resources would provide me wrong information which leads us to where we are at now. 
  
  As of today, they stated I owe $800+ then someone else stated I owe over $1000. Which is it?  This is causing HORRENDOUS PROBLEMS. 
  
  Thank you,
  ******* ****** 

  Business Response

  Date: 03/26/2025

  Good afternoon, Please see the attached BBB written response. Thank you. 

  Business Response

  Date: 03/26/2025

  Good afternoon, Please see the attached BBB written response. Thank you. 

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was wrongly charged the sum of $160 from a company that I did not sign up for reoccurring payments from. I submitted a claim with my bank twice and provided all the necessary documents and information that was available to support my claim and it was denied by my bank even though I followed all their directions. I attempted to call the department that handled the claim several times and was told Id get a call back, but after several attempts and requests I never did.

  Business Response

  Date: 02/28/2025

  Good day. Please see the attached letter .Thank you, 

• Initial Complaint

  Date:02/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have now twice experienced significant fraud at TD Bank caused by erroneous charges made at the ***** store with two fraudulent accounts created using my debit card. The first incident took place in October 2024 when I noticed around $3K in Apple charges, which caused my account to be overdrawn, which TD bank then charged me for.I was not contacted once during the processing of these transactions to alert me to potential fraud. A provisional credit was eventually issued, however not immediate, causing me financial hardship as I flew to ******* two days later to bury my grandfather with no access to my funds. A very traumatic and unsettling experience for me.*********, the Bank/Branch Manager assisted me at the time and did not apologize for the bank's failure to protect my money, nor did he offer condolences for my loss. Showing a complete disregard for my experience and feelings around it.I was equally shocked when on Tuesday this week, 02.18.25, I noticed just under $13K in charges from the ***** store again. Another failure on TD bank's part. I was then told that all 327 charges would be disputed on 02.19.25 by the Assistant Manager ****. **** did not do what she promised and I had to contact the ***** *********** today to begin that process.Additionally, they cancelled the new card printed by **** on 02.18.25 due to a $30 charge to add Apple Cash to my wallet, which displays as a different merchant on bank statement. Again, TD bank did not alert me to potential fraud and instead decided to take action and not notify me.Unacceptable experience all around and I expect swift resolution.

  Business Response

  Date: 02/28/2025

  Good day. Please see the attached letter. Thank you!

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Excessive phone calls regarding credit card debt that is outside of legal practices.

  Business Response

  Date: 02/28/2025

  Good day. Please see the attached interim letter while these concerns are invesitgated. A full response will be provided once the investigation is complete. Thank you, 

  Customer Answer

  Date: 02/28/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  The response does not contain a resolution.

  
  Regards,

  *******

   

   

  Business Response

  Date: 03/07/2025

  Good afternoon, please see the attached BBB written response. 

  Customer Answer

  Date: 03/11/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as

   

  The phone calls I received were certainly not within FDCPA guidelines and I would like the company at the very least to accept responsibility for that. I have attached proof of only some of the calls I received that show this. Also this letter is unclear as to whether or not I will be receiving collection calls in the future. I couldnt be more dissatisfied and I will avoid doing business with this company at all costs in the future as its quite obvious my complaints are not being taken seriously.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against TD Bank for their blatant disregard for victims of human trafficking and their role in causing me years of mental anguish. Despite disputing this matter for years, my concerns have been consistently ********** a victim residing in *************, TD Bank has wrongfully insisted on documents from ********, which are neither relevant nor accurate to my situation. Even after providing the correct documents, they have deliberately chosen to dismiss my case, prolonging my suffering. Their carelessness has had a profound impact on my ************* make matters worse, I later discovered that TD Bank has been sued for its involvement in human trafficking. This raises serious concerns about their ethics and responsibility as a financial institution. Their lack of accountability and refusal to address my legitimate claims are unacceptable.I urge the BBB to investigate TD Banks unethical practices and hold them accountable for their actions. No victim should have to endure the negligence and indifference I have experienced.I will not be looking into legal remedy with a federal court. Explain to a federal judge why you abusing customers and being evil. I ALSO AM ASKING FOR A CEASE OF COMMUNICATION. A cease and desist of this acct. from my credit I have suffered enough. I cannot buy a home or car I cannot do anything to better my life. My abuser was sentenced after 5 years unfortunately the case went on and on due to the abuser fighting to push trial back. I am doing well on my medicine and I will now go after TD BANK.

  Business Response

  Date: 02/27/2025

  Good day. Please see the attached letter. Thank you, 

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.TDRCS/RENOVATE - **************** - $0 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business Response

  Date: 02/27/2025

  Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you, 

• Initial Complaint

  Date:02/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had used TD ******************** to finance a purchase. The loan was satisfied this year, but an over payment was made. I received a refund check in the amount of $850.00 in August. I attempted to deposit the check into my bank, VIA mobile deposit. My banking refused to attempt the deposit VIA mobile deposit. An explanation was historical problems with checks from this company. Since the check was endorsed on the back "for mobile deposit only", I was required to contact TD ******************** for a new check. They verified the first check had not been cashed and sent another check in the mail. Upon receiving this check, I took the check, in person, to the front counter and deposited into my bank on 23 October 2024. On 28 October 2024, the funds were removed from my account, along with a $35.00 stop check fee. I received a letter in the mail a few days later, from my bank, informing me of this action. Since then, I have been on the phone repeatedly with TD ********************, attempting to get issued another check for the $850.00, along with the $35.00 Stop Check Fee. Repeated attempts to rectify this situation has failed. I have talked to no less than 20 different people in regards to this problem and have advanced it to the escalation department. I have been told many different stories, from we are looking into it, to we are sending out a check for the amount of $850.00 plus the $35.00 Stop Check Fee. I have yet to receive any check at all. The excuse continues to be, "We are looking into it and there is no time frame of when it will be resolved". In the last call, I was told there was a credit of $850.00 on my account. This was news as they previously told me they couldn't find the money. I asked why it was credited to my account instead of being sent out to me and they again had no answer. I was told it was being sent out, but still have not received it. I asked about the $35.00 and was told they couldn't help and to contact VIA email. No response to date.

  Business Response

  Date: 02/26/2025

  Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you, 

• Initial Complaint

  Date:02/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************** reported that my account was 30 days past due to the credit bureaus erroneously. It has been explained that my husband and I are purchasing a house, closing next week and the credit bureaus need a letter stating that this is an error, but TD *********** Services refuses to send a letter to remedy the situation.

  Business Response

  Date: 02/21/2025

  Good day. Please see the attached letter. Thank you,