Complaints

This profile includes complaints for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  TD Bank

  10 Great Falls Plz Auburn, ME 04210-5915

• 

  TD Retail Card Services

  3221 Route 27 Franklin Park, NJ 08823

• 

  TD Retail Card Services

  617 Lafayette Ave Hawthorne, NJ 07506-2419

• 

  TD Retail Card Services

  19 S Virginia Ave Penns Grove, NJ 08069-1716

• 

  TD Bank

  2918 N Main St Anderson, SC 29621-2759

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mortgage loan fraud and conflict of interest require immediate dismissal of all cases related. **** has still not worked on completion of loan modifications.

  Business Response

  Date: 03/18/2025

  Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you, 

• Initial Complaint

  Date:03/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Compay is reporting negative inquries to my credit reports on all agencies for an account that they sold to another company that is also reporting the same account. So it's showing up multiple times. I'd like to get these accounts removed from my reports from all three bureaus. please and thank you.

  Business Response

  Date: 03/17/2025

  Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you, 

  Customer Answer

  Date: 03/17/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

  The account in question and the credit remarks should have been instantly accessible and recognizable by the business. This also shows the discrepency of information they have allowed to affect my credit report from other organizations. Again I wish to have these accounts removed for those reasons. I do not feel additional time is needed to prolong the matter as it has greatly affected me with every inquiry.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Gia

   

   

  Business Response

  Date: 03/27/2025

  Good afternoon, please see the attached BBB written response. Thank you. 

• Initial Complaint

  Date:03/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted 4 times after I discussed an insufficient balance in my TD account within a seven day period. After the recently defunded CFPB failed epically to properly address the complaint, I was sent a hamfisted attempt at damage control stating TD Bank called me over the phone from ************ the legal amount of times. I am fully aware you can call three times a day, TD bank made it perfectly clear that they think calling 4 times after discussing a debt is perfectly fine even though it is a FTC violation which is punishable by fines within a seven day period. (***************************************************************************************************************************)I included the prima facie evidence of the call which was 7 min long dated. Plus another screen shot of the calls made subsequently after. I was told they would call every day until my balance is satisfied which it eventually was. The *** I told to stop calling said I was in the "robo dialer" and he doesnt have to respect my wishes and that he "knows the law". The response from TD was that he acted professional and not in a condescending manner which is far from the truth if you pull the call. How often can debt collectors call me?The Fair Debt Collection Practices Act (FDCPA) prohibits debt collectors from placing ***eated or continuous telephone calls to you or having telephone conversations with you with the intent to annoy, abuse, or harass you. Placing a telephone call includes telephone calls that the debt collector makes and that go into ************ addition, the Debt Collection Rule creates certain presumptions to help determine whether debt collectors have violated this law. The debt collector is presumed to violate the law if they place a telephone call to you about a particular debt: More than seven times within a seven-day period, or Within seven days after engaging in a telephone conversation with you about the particular debt.Please satisfy violations!!

  Business Response

  Date: 03/11/2025

  Good morning, Please see the attached BBB written response. Thank you! 

  Customer Answer

  Date: 03/11/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; 

  The response showed they did not pull the recorded calls, denied breaking Consumer Protection Laws, and the condescending tone as well as the unprofessional conduct claiming they are allowed to use robo dialers and can call EVERY day until the debt is collected. But for a bank that was just fined $3 billion for money laundering violations catering to cartels that would traffic children I would expect nothing less. Since this is factual information no need to edit this ;) FDIC will now get a copy.

   
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  Business Response

  Date: 03/19/2025

  Good morning, Please see the attached written BBB response. 

  Customer Answer

  Date: 03/20/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. The calls were made after discussing a negative balance. It was paid and maintained a positive balance since then. The hamfisted attempt at damage control and PR canned replies does not excuse your organization from violating Consumer Protection Laws. They were clearly sited and the call log clearly illustrates this in the initial attachments. Just review the times and dates of the calls and review the calls themselves..place the audio attachments here timestamped. But we know you won't. It is not a matter or my level of satisfaction in question. It is a question of did you break the law? Which was already a proven fact. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from a private seller on Feb *******. *** says the vehicle has a LIEN on it from *************** in ********** SC. This bank is no longer in business. It is now owned by TD Bank. I've contacted TD Bank several times in regards to the vehicle, to obtain A Letter of No Interest/Lien Release letter, so I can register the vehicle. They say, Either they have no record of the vehicle because it's too old or it may have been paid off before the bank was acquired by them or they tell me I have to wait several days for their research team to investigate. To this date, Still no response. I've spoken with the ***** who says TD Bank definitely took over ***************. They provided me a FDIC certificate number connected to the bank, which is FDIC Certificate#*****. The **** also stated that the address associated with that bank, other than *************, is *************************************************, **. They said the bank went through a series of mergers and that it is now owned by TD Bank. I've written a letter, faxed documents, and had emails sent by TD Bank representatives in regards to this matter. This issue is extremely time sensitive, where as I have no vehicle.

  Business Response

  Date: 03/13/2025

  Good afternoon, please see the attached BBB written response. 

  Customer Answer

  Date: 03/13/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Tahrim **********

• Initial Complaint

  Date:03/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a credit card with this business since July 2024. In that time my credit card has been blocked twice for potential fraud. This prevented several of my own charges from going through. I believe this is an on going problem so they do not have to pay the cash back rewards to clients in a set billing period.

  Business Response

  Date: 03/14/2025

  Good Morning, Please see the attached BBB written response. 

• Initial Complaint

  Date:03/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 4 a $125 checked was posted to my account leaving a balance of *****. 599 was deposited to the account on March 5. I was also charged an overdraft fee on March 5. My account was never overdrawn, I am pursuing a refund of the overdraft fee.

  Business Response

  Date: 03/11/2025

  Good afternoon, Please see the attached BBB written response. 

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 14, 2025 I contacted TD Auto Finance inquiring about a possible extension of my car payment. At this time I was granted the extension as long as I paid the accrued interest on the account which was in the amount of $544.59. Which I authorized thru my Navy Federal debit card directly linked to my active checking account. I received a text alert from bank stating that the transaction had been approved. It posted to my account on February *******. I initially was told that once the payment processed my extension would be granted. I received no further communication until February 28, 2025 stating I was five days past due. At this time I was told there was an additional paper that needed to be signed and submitted via email or traditional mail. I sent a PDF of this paper per requested via email. The next day I received another email stating there was an additional sheet in the packet that needed to be submitted at no time did it also state that the $544.59 still needed to be paid. I submitted the paperwork and did not receive a follow up until this morning when I received a phone call from TD auto finance stating that I was ten days past due. I stated no, I am not I submitted the correct paperwork and you debited my checking account on February 18, ************************ the amount requested of $544.59. It is then that they stated they hadnt received the payment. They are now requesting a bank statement which I am faxing today.I am extremely frustrated with the lack of customer service, the lack of misorganization on the companys behalf and miscommunication. Every time I satisfy the requirements given another set is requested. Now they have mismanaged payment and now my account is ten days past due. I orginally contacted them about this manner 9 days before my due date of 2/23. Now I will receive a credit ding on my account for a late payment thru no fault of my own. I can provide emails, texts and bank statements if needed.

  Business Response

  Date: 03/14/2025

  Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you, 

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I am writing to formally file a complaint against TD Bank regarding a recent issue with their Zelle transfer service. On 03/06/25, I attempted to send two separate Zelle transfers, both of which failed. Despite the failed transactions, TD Bank promptly removed the corresponding funds from my account. However, my account has not been credited back for these funds.Upon contacting TD Bank for assistance, I was informed that I must wait up to 5 business days for ***** to credit the funds back to my account, despite the fact that the error originated on TD Banks end. This delay has caused significant inconvenience, and I feel that TD Bank has not taken the necessary steps to resolve the situation in a timely and fair manner.I am disappointed by the lack of accountability and customer support, which reflects poorly on TD Banks service. As a customer, I expected more proactive assistance and quicker resolution. This experience has further reinforced my belief that large corporations prioritize their profits over customer satisfaction and fair service.I request that this issue be investigated, and that TD Bank be held accountable for the mishandling of the transaction and the funds in question.Thank you for your attention to this matter.Sincerely,*. ********

  Business Response

  Date: 03/19/2025

  Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you, 

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  td bank credit card was hacked into i filed a complaint with them it had to do with amazon and a tool set and amazon did a pick up order and i got emails saying everything and they got it back and issued a refund for the amount ******* to td bank credit card on feb 27 2025 td bank has been nothing but trouble with this problem i want it handled and i sent them proof of emails and they are doing nothing about this i want never bank with them againand will tell people to stay away td bank has been nothing but trouble

  Business Response

  Date: 03/13/2025

  Good afternoon, Please see the attached written BBB response. 

• Initial Complaint

  Date:03/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TDBANKNORTH Acct number ****************- I closed this card in March of 2022 with a zero balance. In April of 2022 somebody put a charge on it which somehow was accepted by credit card. When they reached out to me 6 months later, I told them I had closed the card with a zero balance in March and never used it again. That was the last I heard until being recently told there was a $230 charge off. Its having a negative effect on my credit.I have requested TD Bank to remove the charge off appearing on my credit.I am looking forward to your quick response to this urgent matter. Thank you

  Business Response

  Date: 03/11/2025

  Good afternoon, Please see the attached BBB written response.