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Business Profile

General Merchandise

Blackstone International, Ltd

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted your company almost a dozen times in the last 2 weeks to get some service for my defective "Sunter LED Vanity Mirror (3 light temperatures, rechargeable USB-C). The only time the person responded was to ask for the model number on the bottom of the mirror, to which I responded with a photo that there is no such thing. Since that time, I have not received a single response.I hope you can understand how unprofessional and frustrating that is. It is absolutely ridiculous to ignore a customer who bought your product and who is simply looking for some help.

    Business Response

    Date: 05/15/2024

    spoke to the customer and the matter has been resolved to customer's satisfaction. We have sent him a new battery and charger.

  • Initial Complaint

    Date:11/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There was a recall on the ****** LED rechargeable mirror batteries as there were reported fires due to the faulty batteries. ****************
    I have 4 of these mirrors. I chose to keep the mirrors and request the replacement batteries to try to keep the mirrors from going into the landfill. I’ve sent emails, filled out the forms and made numerous phone calls. (I have attached a screen shot showing the numerous emails). This has been since March, 2023. The replacements were to be sent out in 4-6 weeks. It has been 8 months and I’m still getting the run around.

Blackstone International, Ltd is NOT a BBB Accredited Business.

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