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Business Profile

Sandwiches

Kennys Sub Shop

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/16/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited ******* on 1/1/2025 since this is my neighborhood restaurant and I purchased spring egg rolls that were wrong I received shrimp spring rolls I told the older lady at the front that the order was incorrect and she was very very rude and nasty and displayed horrible customer service and not tact or diplomacy in front of the others waiting in the room as she talked very unprofessional to me about my incorrect order yet I stood there and witnessed her talking so nicely to a gentlemen of another race and she greeted him with nothing but kindness. I literally witness her racist and totally disrespect behavior as I am always extremely, nice and courteous to her as I am as a professional within my own job so I exude the same characteristics in other places that I visit or patronize, however, she apparently is not receptive to this. Others waiting for their orders witnessed this as I fully describe below and they blurted out to me please Do Not Let her speak to you that was she is very nasty and that was uncalled for. I told her my dad owned a business and it's no way that he would have ever talked to a customer like this but she still proceeded to ignore this and still made negative, nasty comments. I also noticed that not one of the other employees told her not to do that well at least not in front of me. I am hoping that this is notated within the BBB office and I am requesting an apology for myself and for her to understand that she should better represent that restaurant and hopefully never treat anyone else like this.

Kennys Sub Shop is NOT a BBB Accredited Business.

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