Complaints

This profile includes complaints for Waldorf Toyota Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Waldorf Toyota Inc.

  2600 Crain Hwy Waldorf, MD 20601-2805

• 

  Waldorf Toyota Inc.

  PO Box 739 Us 301 Waldorf, MD 20604-0739

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/14/2025 I purchased 2022 Toyota 4Runner. Let's be clear - my salesperson Seneca ****** was absolutely top self in his knowledge and customer service - and if Seneca leaves ********************, I will follow him to next his dealership. The issue is the clean-up/detail of the vehicle purchased. The dealership used what appears to be tire shine on the driver's and front passenger rubber floor mats (the backseat "one piece" mat was untouched and was not at all slippery). The problem with applying tire shine to the rubber floor mats is one of safety... they are now so slippery that it is both difficult and unsafe to enter and exit the vehicle as your shoes slide across mats. Driving is even dangerous as you slide forward when braking... please do not conclude that this is a minor-issue customer complaint... this is a serious and legitimate problem when driving and entering/alighting the vehicle. After several attempted cleanings with soap and water, the front mats have not measurably improved (if you consider the self-proclaimed resiliency of tire shine manufacturers, this makes sense). I expressed my concerns (both in regard to safety and exposure to litigation) to the used car manager with no real response - I could have shared my worries to the geese in my backyard who probably would have cared more... I then reiterated these issues with more enthusiasm and was told that "since I don't know him, don't tell him how he feels...". Given that it appeared we had regressed back to the 8th grade, I decided it was time to leave. I simply purchased new mats from the parts department, and the problem is now solved. My purpose in making this complaint is the hope it is received by someone of authority at Waldorf Toyota who can appreciate the danger in this practice, not sweep it under the rug, and immediately stop the practice. Considering the recent litigation surrounding floor mats in the automotive industry, for God sakes, don't put tire shine on rubber floor mats!

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 25th I bought a car with Toyota Waldorf responsible for transfering my Tags from my used car that I sold them to my new car that I bought from them. It is out of state due to me being in the military and generally a easy process. Waldorf Toyota did not even inquire about transferring my tags until a month after even after I contacted them several times. They then asked me for some personal information which I sent. The person at the company failed to look at my documents stating I did not send my insurance which pushed back a response another 3 days because of her failure to look at the attachments she requested. It has been almost 2 months and now instead of transfering my tags they sent Ohio the wrong information and now I have new tags in the system that I don't even have in my possession and I had already paid for the tags they failed to transfer all the way through 2028. I called to let them know and they knew about this mistake and withheld that information from me. They refuse to give me a timeline saying they can't control the Ohio BMV but, when I talk to **** they Said they can do it the day of and are still waiting on them to fix their mistake. I think Waldorf Toyota is purposely making this difficult for me because I called Toyota Customer support and had a advocate try to get answers which is my right. I just want my new tags as I am leaving the state now in 7 days to a new base and worries I will be unable to follow the law and have a car I cannot drive. I would at the very least like my document fees back which they charged me 750 dollars. You can see in the mails where she says she will send it and it never got sent for another 2 weeks

  Business Response

  Date: 04/07/2025

  We have a process on when the deals are sent back to the accounting office to be processed so reaching out a month after the customer bought is not uncommon. We did use an outside company *** to process out of state tag and title work. Waldorf Toyota submitted the documents and *** is the company who failed to process this as a transfer. However Waldorf Toyota worked with *** to get this completed correctly and the customer received her transfer that she originally wanted. 

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAD A DEER CLAIM WITH FRONT END DAMAGES THAT OCCURRED DECEMBER, 2024 AND THE REPAIRS WERE MADE AT THE DEALERSHIP. WHEN THE CAR WAS RETURNED TO ME, IT HAD NEW DAMAGE ON THE REAR HATCHBACK. I HAVE PHOTOS PROVING THERE WAS NO DAMAGE ON THE BACK OF THE CAR WHEN IN ROUTE TO THE DEALERSHIP. THE CAR WAS DELIVERED TO THE DEALERSHIP ON 12/24 AND THEY DID NOT PHOTOGRAPH THE CAR IMMEDIATELY. THE DAMAGE OCCURRED WHILE ON THEIR PREMISES AND THEY REFUSE TO PAY FOR THE DAMAGES. I AM HOPING YOU CAN ASSIST ME IN GETTING THEM TO AGREE TO REPAIR THE NEW DAMAGE OR PAY ME FOR SAID DAMAGE AND I WILL TAKE TO ANOTHER VENDOR FOR REPAIR. SINCERELY, **** *******

  Business Response

  Date: 03/05/2025

  Good Afternoon, 

   

  The damage present on the tailgate was either pre existing or caused by the tow truck that **** contracted to tow it here. We documented this damage before ever touching the vehicle and i have included the picture of the damage present before the vehicle was ever moved. ************** is responsible for this damage, not Waldorf Toyota Collision Center.

• Initial Complaint

  Date:10/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 23rd, my husband and I went to Waldorf Toyota to purchase a used Volvo. We sat outside of the financial officer, *****, office while him and the salesperson crunched numbers for the loan. The financial officer told us the Toyota loan and warranty were the best offer, and we should go with that, and we did on that day and paid an initial down payment of $8,500. After getting home, my husband and I noticed more than one credit checks on our credit report and want to inquire about the rates for each so went back on either 5/29 or 5/30. It was then we learned that Toyota's loan was the most expensive and there was a cheaper loan available. We decided to make the switch to the cheaper loan and remove the Toyota warranty, but we made an additional payment of $2,000 on the principle of the loan when we made the changes since we would not be adding the Toyota warranty. That was our biggest mistake making that additional payment. We gave our payment and received updated invoices on a flash drive, stating we paid a total of $10,500 as our full down payment ($8,500 initially and $2,000 as the last payment). Somehow that last payment is missing. I have been working with Toyota since the end of May 2024 until now (10/05/2024) and I have been dodged and employees refuse to give me my permanent plates until I pay another $2,000 to them. I am not willing to pay additional for the company's mistake. They asked for information, some of which I provided but still not willing to issue my permanent plates. I also noticed today that the flash drive with the transaction details have been wiped clean internally, likely indicating they are trying to hide something. I have already downloaded the files to another storage means, so I still have the information but that is how sneaky this company is. I want people to be very careful when using this franchise because they are not about customer service and more about stealing money.

  Customer Answer

  Date: 10/19/2024

  The complaint was resolved 5 months after purchase. I spoke with the manager of the location and also emailed the owner with my concerns and the matter was resolved. I am happy it is over but very disturbed and truly disappointed with the service received. I cannot use their business ever again. Thankfully, this dreadful situation is finally over!

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ***** Trax from this dealership in November 2023 in good hopes that i would be taken care of since I used to worked there . Which was the case in the beginning. I been having problems with this car since i bought it. I complained multiple times to one of the sales manager. I started hearing my wheel bearing making noise on the left side of my vehicle. So I took it in January 11th 2024 they said they could not fix it because of damage to the left side of the car claiming I hit something which I didnt I didnt complain I just got the issue resolved. Now Im having problems with the right side of my wheel baring. Took it in again and still they said they could not fix the issue. I believe this car was not properly inspected because I havent had the car a year yet. Those are two major problems that are life and death. They sold me a bad car that wasnt properly inspected. And trying to get out of not fixing the car.

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apathy towards customers is the reason for the complaint - this morning my wife and I had an appointment scheduled with ***** for service to her 2019 Toyota 4Runner. I arrived at the drive through service garage a few minutes early and was hurriedly waived in by multiple service writers... who are apparently in some kind of rush to push people through. I was then pointedly advised by the service writer who approached our vehicle that ***** was out that day (not the reason I declined service) and left the dealership based the apathy I observed before I even exited the vehicle. What I noticed was an intentional "move them through" mentality and apathy towards customers. Please remind your service department that they are not assembly line workers making widgets for a living... and customers are not cattle and sheep to be herded through the gates of the corral. When customers come to any auto dealership, it as much about the service expectations as it is the *** parts and automotive expertise. Just something to consider based on the observations of a paying customer.

  Business Response

  Date: 05/02/2024

  Our goal at Waldorf Toyota is to provide great customer service to the customer. I'm sorry for the service you received. We at the dealership are going through a lot of changes in the service department, and in other areas within. I will have ***** reach back out to Mr.Citta, and offer some type of assistance for any future repair work or service. We value every customer and strive for total customer satisfaction. We are in the process of departmental training for our staff. Thank you for letting us know how your service was, and we will strive to give better service in the future.

  Thank you,

  ******************;

  Service Director

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was serviced on 6/27/23. I noticed a scratch on my car after my service was completed. I immediately returned to the dealership and spoke to the service advisor. Another unknown employee inspected the scratch and proceeded to put some wax on the area. It did not help. I asked if they could buff the scratch out and I was informed that they did not have the tools to do that. I filed a complaint with the Toyota Brand Engagement Center. I received a call from *******************, Dealership Customer Relations Manager, who blatantly lied to me stating that the scratch was already there and the dealership has video camera footage of my car. I asked if the video footage and/or pictures they took of my car be emailed to me. He said "no" and that I would have to return to the dealership to see their internal footage. My car was inspected upon arrival. When I bought the matter to the service advisor's attention, there was no mention of prior damage. I was disgusted by ****************' abysmal customer service. There was no accountability, just blame shifting. I have been to the dealership before and never had a issue. I take care of my car very well and I know what every inch of it looks like and that scratch was not there prior to being serviced.

  Customer Answer

  Date: 08/11/2023

  I have not heard from a representative of the dealership. For clarification, even though they have ignored your communication, this matter will still be marked as "resolved"? The matter has not been resolved. Second, will my complaint be made public?

  Thank you.

• Initial Complaint

  Date:10/05/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought a certified pre owned vehicle from Waldorf Toyota on May 30, 2022 due to my car being totaled in back collision out of my control. Within first 90 days of leasing the 2016 Toyota ******, I had to replace the battery that cost $208 dollars. When the ****** of Toyota tried to call the sales representative Domo, he never returned their call and his manager would not help with the cost of the battery, even though the car was suppose to go through an multi point inspection. On 9/27/2022, I had an appointment to get my tire replaced and asked the Toyota of ***** to do another inspection due to having to replace the battery 5 weeks prior to this appointment. When Charles F****** did another multipoint inspection he found the brake system fluid exchange failed, both CV front joints, and serpentine belt are in caution status. This will cost a total of $1,511.79 to replace. I purchased the vehicle only 4 months ago. I have called and left voicemails in regards to getting help with matter, and no one has returned my phone calls.

  Business Response

  Date: 10/20/2022

  To Whom It May Concern: 
  

  I have actually spoken with *** ***** since she originally filed this complaint and we have already resolved the situation. The CV joints have already been replaced under warranty and we have an appointment to complete the brake fluid exchange on Saturday 10/22/22. In regards to the brake fluid exchange, if Bowie mentioned that the brake fluid "failed", this was an attempt to upsell an optional service. With this being said, because of a few of the inconveniences within this situation, we have opted to complete this service at no charge for *** *****.

  Sincerely, 
  Dustin H*********

  General Manager

  Waldorf Toyota

  ************

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Warning Warranty Fraud! Waldorf TOYOTA Is at Fault. ***** of ******* has more highly effective mechanics. 15 Months Difference in Proper EVAP test!! Isn't it a coincidence Toyota of Waldorf diagnose it properly 15 Months after *********************** and once the Warranty Ran Out?? The repair quote from the Scammers at Waldorf Toyota started at $1500, then went to $1200 after a Deal! Then went to $300 for the part and they would no longer accept me as a customer so I would have to take it elsewhere for the labor! It should have been fixed 15 Months ago when it was brought to them initially and it was under warranty. They did NOTHING to fix my car in 3 Visits. Two of the Three visits it was under Warranty. Waldorf Toyota Has been a JOKE ever since I purchased my vehicle from them. When I purchased it, I had to ask multiple times just to get the floor mats that come stock with them. They promised to fix locations on the car where the paint was damaged or bare silver metal was showing. They did a poor job and left dents, chips, and bare metal showing. They had the vehicle for a few days and presented it to me with permanent marker instead of paint on the chipped up wheels. Not only was there permanent marker used instead of paint, but most of the marked locations were still bare metal. I also paid extra for Paint Protection and undercoating. I wondered how they can apply Paint Protection to a vehicle when places on the vehicle had no paint and were bare metal?? I brought this to their attention multiple times and was told that was the best I was going to get. I also had a bumper clip that needed replacement because the front left bumper kept popping out on the drivers side. That was given back unfixed and had to bring it back AGAIN.I had the check engine light come on shortly after purchasing the vehicle. I brought it in to Toyota at a little over 94K miles. It was given back to me with the check engine light still on. I was told there was no go

  Business Response

  Date: 10/25/2022

  To Whom It May Concern:
  
  We at Waldorf Toyota have taken the stance that we have done nothing wrong in this situation and have asked ************************ to cease further contact with us due to his erratic and threatening behavior. PLEASE READ FULL RESPONSE. When *********************** brought in his vehicle in March of last year, he had just taken it from ***** of ******* (repair shop). He said that they recommended a certain part as a result of the check engine light coming on so we took the vehicle into our shop to confirm their diagnosis. At that time, there were no codes present (see attachment). Even though there were no codes present, our technician still performed a smoke test because of what ***** repair order stated (codes **** and **** were present when he took it to them). Technician found no leak in evap system. The technician made the following note: |~PERFORMED HEALTH CHECK AND PERFORMED EVAP SMOKE TEST AND FOUND NO DTC STORED IN ECM AND FOUND NO LEAK IN EVAP SYSTEM ~|
  We did not charge ************************ for the diagnostic charge at this time and he picked up his vehicle and left. He didn't return until May of the following year (May 2022...14 months after his first visit). During this visit, the **** and **** codes were back which represent a gross evap leak so we recommended that he replace his gas cap because this is the first step you're supposed to take in resolving this issue. The technician recommended replacing the gas cap and to recheck the system for further issues at that time. ************************ was extremely angry and animated when we made this recommendation to him so we opted to let him leave without charging him for the diagnostic charge again. He replaced the gas cap on his own and then we didn't hear from him for 2 more months. In July of 2022, he came back stating his check engine light came back on so we hooked up the computer again and while the **** and **** codes were gone, other codes came on at this time. The fact that the **** and **** codes were no longer present is proof that the proper diagnosis and repair for the prior issue was to replace the gas cap. Because there were new codes present,we recommended additional repairs which happened to be the initial recommendation that ***** made in March of 2021. While it is certainly coincidental that the vehicle currently needs the initial part that ***** recommended, this does not mean their initial recommendation was the proper fix for the codes that were present the first time they looked at the vehicle in March. It is important to note that the gas cap fixed the original concern (check engine light on with codes **** and ****) therefore, ***** recommendation at that time was not the proper recommendation. It is also important to note that there were no codes present and no obvious signs of a problem during his visit in March of 2021 therefore we could not recommend a repair during that visit.
  I take pride in going into every situation with an objective lens and in treating our customers with nothing but respect. My decision making process leans heavily towards exercising good will for our customers even in situations where we technically, morally, and principally wouldn't be required to do offer so. Even after many conversations where ************************ has belittled, threatened (to harass),harassed, and accused me and our employees of being scammers and worse, I made an offer to sell ************************ the part needed for his repair below our cost under the condition that he'd have the repairs done elsewhere because we are exercising our right to no longer work with him. ************************ turned down that offer and has continued to harass us since then. He has threatened to continue this harassment until he gets his part. His actions to this point no longer warrant any type of consideration from me or Waldorf Toyota.
  SEE TEXT THREAD ATTACHMENT TO SEE OUR TEXT INTERATIONS.
  *********************** filed 6 complaints against us to Toyota Corporate. They have reviewed the situation in full and because they found no wrong doing on our part, they have blocked his access from filing future claims regarding this situation.
  While this response may seem long, this is an abbreviated account of this situation with ************************. I have left out most of the lengths that he has gone to in an effort to get his desired resolution. If anyone reading this has any concerns or questions regarding this, please call me directly at ************.
  To the BBB, I am respectfully asking that you remove **. *********** claim from our profile as it does not accurately represent the facts of this matter.
  Sincerely,
  Dustin H*********
  General Manager
  Waldorf Toyota
  ************
  ***********************************

  Customer Answer

  Date: 12/16/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  

  ---------- Forwarded message ---------
  From: ******** ********** <***********@*****.com>
  Date: Thu, Dec 15, 2022 at 12:38 AM
  Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #********.
  To: Better Business Bureau <[email protected]>
  Cc: <[email protected]>
  

  
  

  I'm not sure why this went inactive.  He only added more to the lies.  In my original submission of my complaint, I already explained this case.  However, I've attached my response to ******* lies he sent to the BBB.  My writing and responses to his lies are in RED.  He is a complete fraud.
  

  
  

  Regards,
  
  
  
  ******** **********
  

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the car back in march this year. After 2 weeks of having it, which is within the 30 day warranty, the car started to overheat. I took it to Waldorf Toyota and all they did was top it off with coolant and sent me on my way. Then tried to make me pay a $130 diagnostic fee which I refused to pay because they really didn’t fix my issue. Another 2 weeks go by and the issue reoccurred. I took it to wyguil to have it looked at and I ended up replacing the water pump. 2 weeks later it was overheating again… I then took it back to them and they cleared a air pocket, 2 weeks later the problem came back. They then told me they were going to keep it for 2 days and run some tests. It came back being an internal leak in the engine. I ended up taking it back to Toyota where they gave me the run around and was telling me I had no extended warranty so there was nothing they could do. I of course raised hell because I brought this to their attention 2 weeks after buying this vehicle and they didn’t even take a look at it just put coolant in it. After a week of going back and fourth with this dealership they finally agreed to taking it to the ***** dealership so they can take a look at it that’s located in Waldorf as well. ***** had my car for 2 weeks and I had to call then to figure out what was going on and I was told that they had been looked at my car and contacted Toyota but Toyota didn’t want to pay them for the diagnostic, which they agreed to pay. ***** in Waldorf also came back and said there was an internal leak in the engine. Toyota didn’t like the sound of that and went on ahead to have a third opinion and took my car to a ***** dealership 45 min from Waldorf. Toyota had the car towed there. I dropped my car to Toyota June 28th I didn’t get my car back until July 28th. The 2nd ***** dealership of course couldn’t find nothing wrong with it and sent my car back. Dustin the manager promised a new engine but never put the engine in my car only replacing my thermostat.

  Business Response

  Date: 10/13/2022

  To Whom It May Concern:

  I have made multiple attempts to contact *** ****** since we first received her complaint last month but have not been successful in reaching her. After replacing the thermostat in *** ******'s vehicle, I personally drove the vehicle for an extended period of time to make sure that the thermostat was the correct fix for her car. The vehicle operated as designed with no issues during this drive. After I drove the vehicle, I informed *** ****** that she could pick the vehicle up and they came and picked it up that day. Several weeks went by before hearing from *** ****** again. The last time I spoke with her, she called to let me know that the vehicle had overheated again. At that point, I informed her that we were not going to be able to offer any further assistance with the repairs of her vehicle for the following reasons: 

   She has driven the vehicle over 10,000 miles since she purchased the vehicle.

  1. She declined a warranty that would have protected her in this situation. 

   With all of this being said, I would like the opportunity to speak with *** ****** to offer an alternative solution to this situation. Before we do anything though, we will need to resolve a separate issue where *** ****** used a card for a portion of her down payment and then disputed the charge after the transaction was completed. 

   Sincerely,  

  Dustin H******

  Waldorf Toyota