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Business Profile

Wireless

My Wireless LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/25/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 11, 2025, I took my ******* Galaxy S23 Ultra to My Wireless LLC Mobile Fix-***, located at *************************************************************************************************************************, to have my original screen replaced. I paid $305 plus tax for the repair, as documented on my receipt.On Saturday, August 23, 2025, the screen suddenly stopped working. The phone powers on, and I can receive incoming calls, but the screen is completely black, making the device unusable.I immediately returned to My Wireless LLC Mobile Fix-*** to report the issue. The employees first response was to accuse me of dropping the phone, which I did not do. When asked to inspect the device, the employee disassembled the phone and stated she saw nothing wrong but could not provide any explanation for why the screen had failed after only five months.When I expressed dissatisfaction, they attempted to charge me additional money for another replacement, offering only a discount. This was unacceptable, as I had already paid in full for what was expected to be a working repair.Due to the refusal to provide an adequate solution, I contacted Baltimore County Police. The responding officer asked the business to show their license. The license was found in a drawer instead of being displayed as required by law. The officer then informed me that my only recourse was to take the matter to court.

My Wireless LLC is NOT a BBB Accredited Business.

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