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Business Profile

Health and Wellness

Optimal Keto Supplement Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/12/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a free set of spices and paid the shipping fee. Within minutes of placing the order I had a change of mind and cancelled. I received approval of cancellation. (see uploaded file)I checked my credit card the following day and found two pending charges in relation to Keto Supplements. Upon checking further I found it was in relation to the free spices. I contacted the ******************* (************) and they informed me the one charge was already removed by the company and they couldn't do anything about the second charge until it moved from the pending state. Today I checked my credit card again and the amount has moved from the pending status and has increased to $104.33.I would never have purchased Keto supplements and there was zero reference to anything Keto - that is until the charges hit my credit card.

    Customer Answer

    Date: 03/13/2025

    The email address is:  ************************************************************

    The email came from:  *********************************************************************************************

     

    Customer Answer

    Date: 03/13/2025

    Emails associated with dispute:

     

    From:  *********************************************************************************************  - this is where the email originated from

    Reply to:  ************************************************************ - this is where the response was directed when i cancelled the order

     

    I did contact the service team as per the copied email.  However, there continues to be a charge on my credit card.  I feel this activity is fraudulent in that one item was advertised and a totally different product was offered/purchased.  I contacted *********** Choice and they were unable to provide any additional information in relation to the business (ie website, email, location, etc.).

     

     

Optimal Keto Supplement Store is NOT a BBB Accredited Business.

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