Complaints

This profile includes complaints for Black & Decker (U.S.) Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Black & Decker (U.S.) Inc. has 16 locations, listed below.

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• 

  Black & Decker (U.S.) Inc.

  701 E Joppa Rd Towson, MD 21286-5559

• 

  Black & Decker (U.S.) Inc.

  5050 Factory Shops Bv #1005 Castle Rock, CO 80104-1922

• 

  Black & Decker (U.S.) Inc.

  1300 N Interstate 35E Carrollton, TX 75006-3880

• 

  Black & Decker

  4229 S 84th St Omaha, NE 68127

• 

  Black & Decker (U.S.) Inc.

  4229 S 84th St Omaha, NE 68127-1705

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I email them in June they keep stalling me was told to take pic of heater with cord cut have not recieve heater

  Business Response

  Date: 07/31/2025

  B&D space heaters are licensed products manufactured and sold by *************.  This matter has been referred to *************.  ************* acknowledged receipt and advised they are handling this matter.

  Thank you for your cooperation.

  Customer Answer

  Date: 08/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:07/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2023 I purchased a Dewalt 3000 PSI Pressure washer from ********** in ************ very close to ********* where my daughter lived. Immediately the spray hose began to leak and then another leak. I brought the hose back and received a new one. Returned home to ******** went to use it on my fence very long fence line and it choked and quit. I was told by ********** to bring it back they would replace it the closest being Jacksonville Il 80 mile commute. When I arrived they said no we will not take it back. I called Dewalt at their instruction and Dewalt handed me off to 3rd party ********* ************** they sent me to Farm and Home 80 mile commute opposite direction. Farm and Home said you need to buy a new hose so I bought a new hose that would reach my fence line $200. Now it has stopped again and I called Dewalt they sent me to *** -*** sent me to Farm and Home I have tried for 2 weeks to get them to call me back. So far--Nothing. E-mailed Dewalt they gave me an 800 number to their home office called it and the menu of choices were for corporate clients nothing to do with consumer/customer I tried to opt out by pressing 1 as directed call disconnected. I have used this pressure washer as all residential user do maybe 3 times per year. Then it sits they will indicate the warranty is out and they have no responsibility. What I am looking for is some sense of ownership for this issue from Dewalt and instead I am dismissed. I was executive with a large bank for many years and crafted a reputation of customer **********************. This is a disgusting display of once sale is complete customer has no recourse with us. Thank you for considering to help. Please let me know how I can offer more information as needed.

  Business Response

  Date: 07/18/2025

  DeWalt pressure washers are licensed products manufactured and sold by the **********  This matter has been referrred to the ********* for handling who acknowledged receipt.  The ********* advised they are working with the customer to have the pressure washer repaired as a onetime courtesy and good will gesture.

  Thank you for your cooperation.

  Customer Answer

  Date: 07/23/2025

  The pressure washer is in for repair and FNA/Black and Decker/Dewalt is agreeing to cover any cost however I do not have the item and will not know if it works until they tell me it is fixed and then I actually use it the estimate time frame is 3-4 weeks.

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a black and decker toaster oven and it's brand new only used a couple of times and the tray inside rusted even tough I cleaned as recommended

  Customer Answer

  Date: 07/07/2025

  I don't have a receipt . I did not think I needed to keep it 

  Business Response

  Date: 07/15/2025

  Black & Decker toaster ovens are licensed products manufactured and sold by ****************  We referred this matter to *************** who acknowledged receipt and that they will handle this matter.

  Thank you for your cooperation.

  Customer Answer

  Date: 07/17/2025

   
  Complaint: 23555183
  
  I am rejecting this response because: I haven't gotten the replacement . 
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 07/21/2025

  See the below reply from Spectrum Brands:

  The item was shipped 7/10.  Consumer was advised it could take 7 10 business days.  The tracking # is 470633816614.  She is scheduled to receive it Monday.

  Thank you for your cooperation.

  Customer Answer

  Date: 07/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The batteries black & decker are sending me with the weed trimmer are obsolete and don't work.

  Business Response

  Date: 07/14/2025

  We contacted the customer who advised ********** exchanged his string trimmer kit for a new one.  We are also sending the customer an extra charger.

  Thank you for your cooperation.

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Black & Decker portable air conditioner off of ****** last year. It is still under warranty and nobody will get back to me. No one will answer the phone. My portable air unit no longer works. *** only had use of it about three weeks I bought at the end of 2024. I have emailed them twice and called several times with no response.

  Business Response

  Date: 06/20/2025

  Black & Decker portable air conditioners are licensed products manufactured and sold by *************.  This matter was forwarded to ************* for handling.  ************* acknolwedged receipt and that they are handling this matter.  ************* is shipping a new unit to the customer to resolve this matter.

  Thank you for your cooperation.

  Customer Answer

  Date: 06/20/2025

   
  Complaint: 23462021
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *****

  I was told by **** (manager) on Monday 16th I would receive a new unit an will be shipped out, ***** hrs..now Im being told, the process time is 7 to 10 Business days all by itself. I would just like to have a refund, so I can provide my family with an Working  AC unit. I have two people in my house with breathing issues.. I feel as if the phone call I received on Monday the 16th by ****  was only,  because I filed this complaint. There is no urgency, on there part..I feel like refunding my money is the best option, and quickest way to resolve this issue. As you can see in the coming days, temps will be,  well into the 100s..my Familys health & the health of my Pets are top priority..I see this issue in very urgent..thank you 

  Business Response

  Date: 06/27/2025

  Black & Decker portable air conditioners are licensed products manufactured and soldy by *************.  This matter was forwarded to ************* for handling who advised a new unit was shipped to the customer via *** tracking# ******************.

  Thank you for your cooperation.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has been over 2 years that I'm trying to get a resolution for the purchase of the DEWALT DCST970 60V Max* ******* String Trimmer that I purchased from Tractor Supply Store ************** July *******.I've contacted DEWALT Customer ********************** regarding the failure of the battery to hold a charge more than 10 minutes,and they replaced the battery. To date they have replaced the battery 3 times but they all have the same problem and the weeds don't stop growing!Fast forward to 2025, the 3rd summer that I don't have use of the trimmer. I went to Tractor Supply, where I bought the product, thinking I must be doing something wrong so they checked the battery and it was dead, I charged the battery before I went to the store and within the 20 minute ride, there was no power.Called DeWalt again, got another replacement battery in about 3-4 weeks. Knee-high in weeds, the same issue with this battery??.I'm not quite sure if the timeline at this point, but ANOTHER battery was sent after an elevated conversation with Customer ********************** insisting they were doing me a ********* the battery in two weeks and it worked for 40 minutes. After that, we went down to 8 minutes, up to 10 and then down to 8 again.Theres no point calling Dewalt again because I couldnt speak to anyone above the agent that sent the replacement.What can do? Ive gone 3 years with probably less than 6 hours of a tool that doesnt work.

  Business Response

  Date: 06/11/2025

  We have ordered the customer a new ********************************* being delivered via *** tracking number 1Z09848W0304656246.  We also sent the customer return label so we can inspect the old string trimmer.

  Thank you for your cooperation.

  Customer Answer

  Date: 06/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a DeWalt cordless framing nailer from ********** for $360.79 on 8/23/2022. This tool has a 3 year manufacturer's warranty. After less than three years of light use, the nailer began to malfunction. I called DeWalt customer **********************, and they told me that if I sent the tool to a service center they would evaluate it for a warranty repair. I also called the service center before I sent them the tool and they said the same thing. I provided the DeWalt service center in ******, ** with all the information they requested via the ********************************* website. The website does not give the use any option except to provide their credit card info and authorize repairs. However, I believed that my tool would be evaluated for warranty service because of what I had been told both by DeWalt and by the service center over the phone. I provided the date of purchase and I believe (but can't prove) that I also uploaded the receipt. However, after a few days, I began to feel uneasy because the website had not given me any option except to authorize being charged for a repair, so I followed up with an email to the address provided in the email I had received from the service center, but I did not receive a substantive reply. After a few more days, I was charged for a repair. I immediately called the service center and asked them why I had been charged. They told me that they had not evaluated to tool to see if it had an issue covered by the warranty because they didn't have any parts to repair it anyway. So they just charged me the repair fee for a new tool. I stated that I was not satisfied with this outcome and that I believed the nailer should have been covered by the warranty. They told me that I should have noted that in the "notes" field in the online form, but that seems really unreasonable. I would like DeWalt to refund the $236.93 that they charged me ($219 repair fee plus shipping), because they did not even attempt to honor their warranty.

  Business Response

  Date: 06/04/2025

  As requested, we will send a $623.93 refund check to the customer.  The check is being processed.  Please allow 4-6 weeks for the refund check.

  Thank you for your cooperation.

  Customer Answer

  Date: 06/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:05/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early January 2025, I shipped my DEWALT tool (DCF513GE1) via *** to the Factory Service Center based on instructions provided by DEWALT. On January 23, I received an email from ******** ******* (Shipping Clerk) confirming that they had received my tool. After that, all communication stopped.Despite multiple requests over the following weeks, no one at DEWALT or the service center was willing to provide an update. My emails were either ignored or I was redirected to other departments or service centers. I repeatedly asked for a clear update, but no one took responsibility.On April 1, 2025, I finally reached ****** ****** (Master ******************** Clerk at Factory Service Center S130), who informed me that my tool had been shipped via *** (tracking #1Z9747230370253094) on February 4 and marked as delivered on February 7. However, the package was left outside my building, despite clear delivery instructions I provided ("MUST BE DELIVERED TO APARTMENT 2R"). No delivery notification was sent to me. The tool was stolen, and I never received it.This incident occurred due to DEWALT's failure to provide proper delivery instructions to *** and their failure to notify me of the shipment.I informed DEWALT support multiple times, including correspondence with ***** *****, who repeatedly refused to escalate the issue or help resolve it. Instead, she kept redirecting me back to the Factory Service Center, placing all responsibility on me despite the fact that DEWALT was the shipper and had full authority to file a *** **************** summary, DEWALT:Mishandled delivery instructions Never notified me of the shipment Ignored multiple follow-ups Refused to take responsibility or assist Allowed the case to escalate to a financial loss on my end I am seeking either a full replacement of the stolen tool or financial compensation. This is a clear case of negligence and avoidance of responsibility by DEWALT and its associated service center.

  Business Response

  Date: 06/03/2025

  We contacted the customer who accepted a new ******** to resolve their warranty complaint.  We discovered the customer had a new address than what was previously on file.  An order has been placed for the new product to be sent to the customer's new address.

  Thank you for your cooperation.

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Dewalt Pneumatic 21 Degree Framing Nailer in maybe *********. DWF83PL. Ive used it to build a shed and it worked flawlessly. I started a renovation/indoor project and have experienced many issues with it. The trigger is malfunctioning. Ive sent it in to a repair center and the technician made it worse. It now leaks air as soon as a hose is plugged into it, which would cause an air compressor to run constantly. Ive experienced horrible customer **********************. Before I sent the tool in, a dewalt representative was able to solve my issues and I was emailed a return label. Once my tool reached the repair center, they had trouble locating it. Once my tool was found and diagnosed, they tried to charge me for a rebuild kit, after it already discovered that it was covered under warranty. Finally they sorted the issue out, but my tool is not fixed ! Its worse now ! Ive spent thousands of dollars on Dewalt tools. From table saws to s**** drivers. My dad swears by Dewalt. I have lost faith in Dewalt, especially since the poor customer ********************** experience. This issue needs to be corrected. The tool was purchased from **************, a reputable company. If I could dispute the charge, I would. Ive spent over $200 on a nailer that I cant use. Ticket number ********

  Customer Answer

  Date: 05/23/2025

  Pneumatic framer DWF83PL is still

  broken. Dewalt needs to correct the issue. 

  Business Response

  Date: 05/29/2025

  We are sending a new nailer to the customer to resolve this matter.

  Thank you for your cooperation.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I initiated a warranty claim for four batteries several months ago due to diminished capacitytwo of them were barely holding a charge. The first return kit sent to me was incomplete, so I wasnt able to send the batteries back. When the second kit arrived, I delayed sending them in because I needed the batteries to maintain my lawn, which my homeowners association requires me to do twice a month. Even though the batteries were underperforming, they were still usable at that time.Unfortunately, they are now completely dead, and Ive been told they are no longer under warranty. However, my claim was initiated while the batteries were still within the warranty period, and I believe Dewalt should honor that. The delays were partly due to the incomplete kit you originally sent, and my genuine need for the batteries during the season.I respectfully request that Dewalt stand behind its warranty and replace these batteries as originally requested.Thank you.