Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a $500 deposit for a rental unit and was denied the unit through housing after being formally approved. Once the application was denied I was informed via email I would be refunded my full deposit of $500 and it would be returned via my original payment method, which was my bank card. I was told it could take 3-5 business days. After not receiving my refund within two weeks, I contacted the rental company again and was then told my refund would be issued via check and could take up to 4 weeks. My check was sent to an address that I no longer reside which they were made aware of, before sending out the check. Now at week four with no refund received I contacted them three additional times in regard to this matter and haven't received any further communication.

  Business Response

  Date: 12/13/2024

  Dear *******,

  I am very sorry to hear that you have not yet received your deposit refund. After reviewing your case with our billing team, I can confirm that the check was reissued on December 11, 2024.

  According to their response via email, the check is being mailed directly to The Quarters *************** Once we receive it here, we will promptly inform you of its arrival.

  We sincerely apologize for any inconvenience this delay may have caused and appreciate your patience in the matter.

  If you need any further assistance or have additional questions, please do not hesitate to reach out.

   

  Sincerely,

  The Quarters Management 

   

  Customer Answer

  Date: 12/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 01/03/2025

  Hello, I am reaching out regarding this same issue. I was told back on 12/10/2024 that they received the approval to send me out another check. Today I spoke with someone after multiple emails asking for updates and was told yet again they just received approval to send me a new check. This matter has been going on since November 15 when I was originally notified that my return would be issued via the original payment method being my bank card. 

• Initial Complaint

  Date:10/15/2024

  Type:Facilities Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When first moved into complex they towed my car twice, both times my parking pass was visible on my car they stated because the paper was still on it they had to tow it. The garage closed on my windshield and they stated its nothing they can do; I reported mice and roaches and they didn't acknowledge my request until 2 weeks after and I had to send additional emails. Somebody stole my front door holiday decorations and again the complex says nothing. I want to terminate my lease there without the consequences due to complex negligence. it has been more than one situation at this complex since I moved and they do nothing to help but request more money. I want out of this lease by next month.

  Business Response

  Date: 11/14/2024

  Dear *******,
  

  
  Thank you for bringing your concerns to our attention. We sincerely apologize for the frustrating experiences you’ve had since moving into our community. We take all tenant feedback seriously and would like to address the specific issues you’ve mentioned in your complaint.
  

  
  1. Towing of Your Vehicle: We apologize that your vehicle was towed on two occasions despite displaying your parking pass. Our policy requires that parking passes be securely adhered to vehicles as well as visible from the outside of the vehicle. It appears there was a misunderstanding regarding the pass not being fully visible. We apologize for any inconvenience this caused. We will review our towing policies and procedures with our management team to prevent any future issues.
  

  
  2. Maintenance Concerns: We understand how important it is for residents to have a clean and safe living environment. We apologize for any delay in acknowledging your maintenance requests and assure you that we are addressing this with our maintenance team. We are committed to providing prompt and effective solutions for pest control and will ensure a timelier response moving forward.
  

  
  3. Stolen Decorations: We are truly sorry to hear about the theft of your holiday decorations. While we are unable to control actions outside of the complex, we understand how disappointing this is, and we encourage all residents to report incidents to local authorities. We will also remind our community members of the importance of respecting each other's property and fostering a positive living environment.
  

  
  4. Lease Termination Request: We understand your desire to terminate your lease early due to these issues. While we typically have specific lease terms and policies that must be followed, we would like to work with you to find a fair and reasonable resolution. Please contact the leasing office directly so we can discuss your request in detail and explore potential options.
  

   

  
  Once again, we apologize for the inconveniences you’ve faced, and we are committed to improving our services. We value you as a resident and hope we can find a way to address your concerns satisfactorily.
  

  Thank you for your patience and understanding.

   

  
  Sincerely,
  

  The Quarters Management

  Customer Answer

  Date: 11/14/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  I will contact apartment complex directly and will refer to this so I can do something about my lease. 
  thank you 
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:06/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Afternoon,
  
  I sent payment through the UDR and I recieved a confirmation number, *********** for $1,706.65,
  The payment did not go through and I am trying to avoid late fee. The credit union also viewed the account and the we do not see the payment being deducted. I just paid my rent last week for the month before and payment was deducted right away and I recieved email from the company.
  
  I am also being charged for trash and I take my own trash out I am requesting for that to be removed. I am charged for parking and I will like for that to be removed I was charged for parking before. I see all the fees I am paying for. I can not sleep because of constant noise above me, I stay in York, PA at least 3 or 4 times a week so I can sleep and I being charged all these fees.

  Business Response

  Date: 06/16/2023

  Resident had a past due balance because her rent payment was returned for insufficient funds. Copies of emails and ledgers can be provided with the residents approval.

  Thank you!

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/17 - my apartment sensor notified me of a leak, I opened my security camera and saw a large leak. I notified my complex immediately. They sent out the plumber. The leak did not stop for 4-5 hours. They ripped down my ceiling and ripped up the carpet. The apartment is covered in mud, and is musty and humid. They would not reach out with an update at all on saturday or sunday, despite me calling to ask 3 times. They still have walls to take out and will not inform me of their plan, nor will they put me in a new apartment. Some of my property has been damaged / destroyed