Business ProfileforNTW

10/6/23, NWT technician installed a security system in my home that included 4 cameras, cost- $1995.00. Finance through NWT's finance company. I signed a bank draft for monthly payments. I requested paperwork on the transaction; everything was on the technician's phone, and read to me. The Tech. was to go to his truck, complete some items - email me the document before leving I never received an email from NWT, and my calls and messages went unanswered. 10/7/23 **** email financial disclosure. I discovered the technician opened a credit card account and charged NTW services. Attached was the autopay authorization that I signed. A revolving account agreement and a charge slip for $2,995.00 that had an exact replica of my signature from the autopay document that I signed. I called *** regarding unauthorized signatures and price, and they advised me to call the vendor. 30 days of calling NTW, no return call. 11/1/23 the first bill from **** - a new balance of $3,013.05, and 2195.33 subject to interest. I called **** to inquire- call the vendor. I called NTW - no response. Dec. 2nd bill from **** - a new balance of $3,007.05 and $ 2988.03 subject to interest, an added $1000 12/29/23, contaacted owner, Randy *******, meeting schudeled 1/2/24 & document email showing $2,995.00, paid by **** and unsigned by me 1/2/24 ******** * ****. said the tech. gave incorrect prices & NTW would not honor the original price. They offered Option 1 - Remove two cameras and reduce the bill by $2500.00. Option 2-keep all four cameras for $2750.00. Option 3- Keep the system- as-is & sell a system for them. They removed two cameras and refunded me a $500.00 check to pay ****, which was done. I signed a receipt for a check and the removal of 2 carmers on ******* phone. When I received the email from NTW, it was not what I signed. he had changed what I had signed to a whole new contract above my signature, and that signature was cut and pasted on a document dated 1/29/23.