Business ProfileforNationwide Nissan

My car has been at the Nationwide Nissan Service Center for 13 days. On 10/23/23, I took it there to find out why the steering wheel was a little stiff. The mechanic showed Tiffany **** (service agent) and I the leaky power steering hose and leaky axle and stating this needs to be corrected right away. Although he recommended to replacing the steering wheel column, he was specific that the power steering hose and axle be replace now. On 11/3/23 I took it there to replace a leaky power steering hose. At 6pm Neal ********** (Service Manager) informed me that the mechanic was having difficulty removing a bolt and I had to leave my car there. On Monday 11/6/23, At 4:42pm, Neal called me to state my car was ready for pick. When I started to drive my car, I noticed looseness in the steering wheel and sudden squeaky noise in my brakes that was Not there before the repair. I entered the interstate 695 from York Road and immediately felt my life in danger while driving my car due to looseness in the steering wheel. I had difficulty controlling the car and could not keep it straight. I immediately exited the highway at Dulaney Valley and took the car back to the Nissan Service Center. On 11/7/23, I called Tiffany **** at 9:30am and at 3:25pm. She told me the car steering wheel column was broken. Neal ********** released my car to me knowing the steering wheel column was broken. His is negligent in releasing the car in unrepair and unsafe condition. I reported the matter to Nissan USA and spoke to regional manager name Matt. He stated, “this is a workman dispute” They train mechanics but not get involve with this matter. On 11/10/23, Neal stated to replace the lower steer wheel column and still need upper steering wheel column replace. I have not heard from Neal since talking with him on 11/10/23. I reached out via email to Steve Zimmerman and did not hear back from him. I want to know why they are taking long to repair my car and management not communicating with me.