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Business Profile

Credit Union

Andrews Federal Credit Union

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Andrews Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Andrews Federal Credit Union has 3 locations, listed below.

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    Customer Review Ratings

    4.54

    Average of 131 Customer Reviews

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    Review Details

    • Robert B

      Date: 01/17/2025

      ***** from ********** branch is great **** professional. Pleasant place to do banking business.

    • Khiry W

      Date: 01/17/2025

      ***** was an excellent manager and a great help in assisting me in upgrading my account.

    • Tommy F

      Date: 01/16/2025

      ***** is absolutely fantastic. She answered any and all questions I had and made everything easy for me to understand. 10/10 satisfied. I am beyond excited to see what the future has in store for me here.

    • Jamelle L

      Date: 01/14/2025

      ***** was very attentive and has excellent customer service 10/10 I would recommend ********************** fcu to all my friends

    • Erica S

      Date: 01/09/2025

      ***** was super helpful! My fianc I and needed help setting up a joint account. It was a quick and easy process! She explained all of our options and made it simple for us! Shes very friendly and professional!

    • Boluwatife A

      Date: 01/07/2025

      Warm welcome. ***** did an excellent job. Highly recommended. Thank you!

    • Levi R

      Date: 12/23/2024

      ****** is such a fantastic person, she has everything it takes being a banker, she talkes to everyone well, she is always there to go extra miles just to satisfy her customers. The burlington branch is such a wonderful branch, the bankers there are wonderful , from top management to bottom. I would recommend anyone any day to do business with them.

    • Kymahni H

      Date: 12/19/2024

      ***** was very helpful for me and made everything easy, thank you!

    • Alexis B

      Date: 12/19/2024

      I remember my parents setting up my account with them in ********* DE when we were stationed there. Ive been banking with them since. But once I became an adult, I started experiencing issues. The customer service was awful. ****. Never on the same page. Their notes dont make sense ever. They sound like they cant be bothered to show an OUNCE of professionalism. When I had fraud on my old account and needed to open a new one, they never processed the closure of my account. Two years later Im just finding that out when my new account gets its card stolen and I have to report it. Its been a week of back and forth. No resolutions. Keep declining the disputes despite there being a police report. They keep telling me I owe $192 for the old account charge off. Which makes no sense because I physically paid the woman in the branch back in *******. Now theyre saying I owe $553. Then took $2,000 from my account! When I asked to fix it they still took the $553. Which makes zero sense as there should be no charge off. When they spoke to the branch in ******* they had to put a hold on the closure of my old account, but failed to inform me. So for two years they didnt think to tell me. The bank has no sense of organization and runs like a shady business on a street corner. I will never bank with them again and I think the military needs to cut ties with them for GOOD!

    • Mylene P

      Date: 12/19/2024

      Very easy smooth transaction. ***** has been very helpful with me and the rest of my family. She knowledgeable, professional and approachable. I will recommend Burlington branch to my friends and relatives.

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