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Business Profile

Moving Assistance

Bounce Back Movers LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Assistance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found Bounce Back Movers on Uhaul. I wanted to inquire as to how many hours I would need their help, so I contacted them through a phone number that I found on the businesss website. I made a mistake by booking their moving help through them individually, rather than through uhaul. I paid them $272.37 through Venmo for three hours of moving help, and they responded that the appointment was confirmed. We have been in contact since to discuss packing details. They were supposed to come to my apartment at 8:30 this morning (7/31) to help move. I received a text that they would be delayed in their arrival, now not coming until 10:30. I then received a message around 9:30 that they were en route. They never showed up and they blocked my number so that I could not contact them. I contacted uhaul to let them know that this business is not reputable, but there is obviously not much they can do for me since I booked individually. I am aware that I may not get my money back. I want others to know not to move forward with this business.

Bounce Back Movers LLC is NOT a BBB Accredited Business.

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