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Business Profile

Internet Services

AVG Technologies USA, Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************ (12/12/2023, 12:12:03 PM): Hello, my name is ************. Welcome to AVG Customer Care. Me (12/12/2023, 12:12:36 PM): Hello ***, thanks. Hope your day is going alright. ************ (12/12/2023, 12:12:36 PM): Hi, *******. ************ (12/12/2023, 12:13:22 PM): I'm doing good! Thank you for asking. Hope you are doing good? ************ (12/12/2023, 12:16:25 PM): I want to help you with this issue but I am not seeing any response from you. Please respond if you are still there and require assistance. Me (12/12/2023, 12:16:29 PM): Doing alright thanks. Trying to resolve this billing issue then realized I've been charged for multiple subscriptions. Me (12/12/2023, 12:16:56 PM): I'm here I was waiting on a response to my submitted statement on the form sorry. Me (12/12/2023, 12:17:43 PM): Hello? ************ (12/12/2023, 12:17:47 PM): Thank you for responding, *******. Happy to hear that you're doing good. Me (12/12/2023, 12:18:10 PM): Sure, thanks. ************ (12/12/2023, 12:18:49 PM): I sincerely apologize for the inconvenience caused to you. Me (12/12/2023, 12:18:58 PM): Thanks. ************ (12/12/2023, 12:19:29 PM): Based upon your description, I understand that you are concerned about your account has been charged multiple times for the same subscription twice, Am I correct? Me (12/12/2023, 12:19:37 PM): Please let me know what can be done or a refund as I did not use those other subscriptions I'm sure you all can tell that. Me (12/12/2023, 12:19:46 PM): Yes correct. ************ (12/12/2023, 12:19:54 PM): It is my intention to resolve your matter without interruption. In the event we are disconnected, I will send you a follow-up email. Me (12/12/2023, 12:20:04 PM): Thank you. ************ (12/12/2023, 12:21:03 PM): Upon checking your account, I could see active subscriptions of AVG AntiTrack, AVG Driver Updater and AVG Ultimate (Multi-Device) ********* (12/12/2023, 12:21:56 PM): Thanks, I thought I saw more but yes should only be one! Thanks. ************ (12/12/2023, 12:23:33 PM): If you wish I can assist you with upgrading your account with AVG Ultimate VIP and extend the validity by merging all the current subscriptions. ************ (12/12/2023, 12:24:11 PM): The reason I'm saying is this will effectively reduce the cost of renewal to your AVG subscriptions. Me (12/12/2023, 12:24:40 PM): How does that work do I need to pay again? ************ (12/12/2023, 12:24:46 PM): AVG Ultimate VIP will also enables you to maintain all the subscriptions under one plan. Me (12/12/2023, 12:25:41 PM): What is difference between VIP and Ultimate? What would I have to pay now or next payment amount and date? If I per a refund. How much would the refund be? ************ (12/12/2023, 12:27:02 PM): Please give me a moment to clarify all your queries, *******. Me (12/12/2023, 12:29:26 PM): Thanks I answered the first with the difference found it on the site forum. It seems like a common problem with these payment pop ups. How will I know upgrading to VIP won't cause the same problems as here ***************************************************** Me (12/12/2023, 12:31:20 PM): I would feel more comfortable with a full refund for my mutli device charge of $82 and courtesy extension of the other plans into a VIP for trial period first. Me (12/12/2023, 12:31:56 PM): If you need to escalate to a supervisor let me know I would like to resolve this as soon as possible and continue with my work for the day. Thank you! ************ (12/12/2023, 12:33:35 PM): I would like to let you know that, I can assist you with upgrading your account with AVG Ultimate VIP with 30% discount and help you with extending the validity as well help you with refund. ************ (12/12/2023, 12:33:46 PM): Does this offer sounds good? Me (12/12/2023, 12:34:21 PM): Ok, yes thanks. Me (12/12/2023, 12:35:41 PM): Looking back it seems you all kept charging me for individual items even after I had purchased the multi device and the ultimate. The included software should not be billed after seems like a bug in the billing process. Order history Order ID:#************* Included subscriptions:Included subscriptions:AVG Driver Updater for Windows Purchased:May 13, 2023 Payment method:Total:46.63 USD (including tax)Get invoice Order ID:#************* Included subscriptions:AVG Driver Updater for Windows Purchased:April 13, 2023 Payment method:Total:0.00 USD (including tax)Get invoice Order ID:#************* Included subscriptions:AVG Ultimate (Multi-Device)Purchased:April 8, 2023 Payment method:**** **** (Expires 4/2025)Total:10.59 USD (including tax)Get invoice Order ID:#************* Included subscriptions:AVG Ultimate (Multi-Device)Purchased:April 8, 2023 Payment method:**** **** (Expires 4/2025)Total:84.79 USD (including tax)Get invoice Order ID:#************ Included subscriptions:AVG Internet Security (Multi-Device)Purchased:January 12, 2023 Payment method:Total:82.67 USD (including tax)Get invoice ************ (12/12/2023, 12:36:33 PM): Thank you for accepting the offer. I would like to let you know that once you complete the purchase I will be assisting you with refund. Me (12/12/2023, 12:36:48 PM): OK thank you I appreciate your help. ************ (12/12/2023, 12:37:03 PM): Shall I generate the purchase link for you? Me (12/12/2023, 12:37:08 PM): I accept the offer with refunds. Me (12/12/2023, 12:37:56 PM): Do I have to pay again today? Or you will refund me after for VIP after the purchase? Sorry I'm not sure I follow and want to make sure I understand. ************ (12/12/2023, 12:39:22 PM): Yes, please do make a purchase now. Once you complete the purchase I will be processing the refund for AVG Ultimate duplicate subscription. ************ (12/12/2023, 12:40:03 PM): And also extend the validity of AVG Ultimate VIP subscription by merging the other duplicate purchases. ************ (12/12/2023, 12:40:49 PM): Here we go! Please use the below link to complete the purchase of AVG Ultimate VIP:**************** ************ (12/12/2023, 12:41:40 PM): Let me know once you are done with purchase, so that I can process the refund and extend the validity of purchase. ************ (12/12/2023, 12:47:45 PM): I want to help you with this issue but I am not seeing any response from you. Please respond if you are still there and require assistance. Me (12/12/2023, 12:51:29 PM): hi Me (12/12/2023, 12:52:22 PM): I purchased ************ (12/12/2023, 12:53:52 PM): Thank you for your efforts, *******! ************ (12/12/2023, 12:54:19 PM): Could you please provide me the Order ID of your new purchase? Me (12/12/2023, 12:54:27 PM): Wait it did not go through I think. Do you see it?/ Me (12/12/2023, 12:55:04 PM): The price changed from a second ago it said $60 ************ (12/12/2023, 12:56:28 PM): I initially offered you at the discounted price of $******. ************ (12/12/2023, 12:56:37 PM): May I know have you done with the purchase? Me (12/12/2023, 12:57:44 PM): So what are you refunding me? Me (12/12/2023, 12:58:23 PM): I need to know the total refund so after I pay $******. You will refund ****** plus my other existing charges listed earlier? Me (12/12/2023, 12:58:42 PM): My bank blocked the transactions you guys tried to charge me twice when I did the transaction. ************ (12/12/2023, 12:59:57 PM): Alright, thank you for letting me know. Me (12/12/2023, 1:00:16 PM): We noticed some unusual activity on your account. To protect your account, we've restricted your card until you review some recent transactions. ************ (12/12/2023, 1:00:20 PM): As I informed already, Once you complete the purchase I will be processing the refund for AVG Ultimate duplicate subscription. Me (12/12/2023, 1:00:34 PM): warning We noticed some unusual activity on your account.To protect your account, weve restricted your card until you review some recent transactions. Me (12/12/2023, 1:01:01 PM): Processing********* 12/12 DRI*AVG TECHNOLOGIES ORDERFIND.COM MN Debit -$141.71Processing********* 12/12 DRI*AVG TECHNOLOGIES WWW.AVG.COM MN Debit-$141.71 Me (12/12/2023, 1:01:05 PM): Unacceptable Me (12/12/2023, 1:01:38 PM): You all should give me for free for the year and refund all my other subscriptions that were billed in error. Me (12/12/2023, 1:01:58 PM): Please escalate to a supervisor I've lost too much time from work today because of this terrible service and process. Me (12/12/2023, 1:02:08 PM): Now my bank can't be used and I have to contact them first. Me (12/12/2023, 1:02:28 PM): And the amount charge was not $133 Me (12/12/2023, 1:04:12 PM): It's not just duplicate ultimate it is also other ones driver updater, internet security all those are included in ultimate but I got charged separate for them. Are we on the same understanding now?

AVG Technologies USA, Inc is NOT a BBB Accredited Business.

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