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Business Profile

Fitness Center

F45 Training Silver Spring

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** ads have prompted a free ******** week but the club later said there's a charge. This is highly deceitful and now then have all my info. The company is only trying to gather customer data and misleading people. Illegal advertising and highly fraudulent.

    Customer Answer

    Date: 10/28/2023

    *****************

    Business Response

    Date: 11/30/2023

    Good afternoon, 

    This ad is from F45 Headquarters; not our specific entity (we are an F45 Franchise). The ad was for a specific week of workouts (******** Week) running from Oct 2 - 8 2023, that was free. At all other times, prospects pay for a trial at the studio. This person never purchased a trial with us and we have no record of them in our system.

    Customer Answer

    Date: 12/01/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because:  we tried to attend classes but the franchisee never allowed us to do so. This business/franchishee is fraudulently using fake promotions to lure customers! And then they change the promotion!  I'm glad the BBB has this on file so everyone knows this place is bad!  If the location chooses to make this right, please email me with your suggestion about helping us  

    Regards,

    *****************

  • Initial Complaint

    Date:04/24/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ended my membership with F45 due to an injury I got from working out at their gym. I ended it on 12/1/22 via email but I never received confirmation. Instead, they have continually tried to charge my credit card on a daily basis even though I have not been there since and had a weekly membership. I had to cancel my credit card from fear of being charged.

    Business Response

    Date: 05/21/2023

    Our records show we have not charged this former member or made any attempts.  We are contacting our software company to investigate as the complaint to see why her records are showing otherwise.  The delay in response was to vet the source since we have never been contacted directly by the Better Business Bureau.  Thank you

    Customer Answer

    Date: 05/21/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***********************

F45 Training Silver Spring is NOT a BBB Accredited Business.

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