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Business Profile

Entertainment

AllBlk

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Entertainment.

Complaints

This profile includes complaints for AllBlk's headquarters and its corporate-owned locations. To view all corporate locations, see

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AllBlk has 2 locations, listed below.

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    • AllBlk

      8515 Georgia Ave Ste 650 Silver Spring, MD 20910

    • AllBlk

      3 Bethesda Metro Ctr Ste 1000 Bethesda, MD 20814-6347

    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/18/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled a subscription with ALLBLK however I am still being charged. I attempted to contact/ensure my subscription was cancelled with no real help and refused to give my card information due to the suspicious nature of their recurring charge.

    • Initial Complaint

      Date:03/20/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did a free trial with this sketchy company back in February of 2024. Anyhow, the app constantly crashed and had to be restarted. There was no point to keep this service. Not even the free trial is worth the frustration. I Canceled this free trial and I am still being charged. I was charged for 1 year! 12 months of charges with no service provided. I would love this to be rectified. I want these services canceled immediately! I would also like a refund for services NEVER provided. And then talking to them gets nowhere. ***** wants to investigate. The first ***** I spoke with said he Will create a ticket and I will hear back in a couple of days but there is no "set time frame" for them to respond. The second ***** said, that I am "out of the refund policy time". I asked for this to be escalated. He said this will be a billing issue and his supervisor said I should contact my bank as well. So again, no real help. I need a resolution, preferably one that ends in me getting back all stolen monies.

    • Initial Complaint

      Date:05/10/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Through advertising I learned of BLK a predominant black dating app. I registered with my personal email and phone number and they disabled my account without cause. I've asked nunberous times why my account is disabled and how is it still visible but they won't respond. This is illegal. I feel they stole my info to sell and kicked me out the site. What is this really?

    • Initial Complaint

      Date:04/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/21/24 was the end of a free trial for the ALLBLK tv streaming service. This was the 7th day and my account was charged $64.19 for an annual subscription. The account was cancelled and I reached out to their customer service to confirm this and the refund of my charge. I told the rep via email, that if I were to keep the service it would be on a monthly basis. The rep responded with stating that theyre sorry that I accidentally selected annual instead of monthly. However I didnt accidentally select annual. I enrolled in the 7 day trial and liked the programming. So Im not sure why this happened. I have cancelled the service and expected a refund. I even asked if the monthly can be set into place, the free month that was offered as I was canceling and the refund of the difference would be accepted. Then I would like the service restored. I did like the content. But 12 days later, I have received 4-5 emails after calling 5-6 times with ticket numbers and redundancy on billing having to review my request. The service was charged to my account on the 7th day of the free trial and cancelled by me in the same day and hour. The refund shouldve been returned. I have read on the BBB site of so many customers experiencing the same problem. They have deceitful and manipulative practices to sequester customers funds and give you the run around about returning your money.

      Customer Answer

      Date: 04/02/2024

      This occurred on 3/21/24. I have been asking for a refund since 3/21/24

    • Initial Complaint

      Date:12/20/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This past July I discontinued my subscription to ACORN TV. However they have continued to charge me $6.99 monthly for services maintaining the account is active under a former email account ******************** I have repeatedly informed them I did not activate the the account with that email. I request: 1)Full reimbursement of the $34.95. 2)Confirmation of the deactivation of the account with the ***************** address. 3)Confirmation my account using the *********************** email.

      Customer Answer

      Date: 12/28/2023

      Dear Sir/Madam,

      Just, as a update, in reviewing the matter further my records show that I began my ***** TV subscription on March 2, 2019, have never used the ************* email for the subscription and have always used the ***********************  email. So, someone else has been using my personal data to stream *****, which means ***** TV has been hacked/breached.

      Be assured, your assistance in this matte is greatly appreciated.
      Sincerely,

    • Initial Complaint

      Date:12/02/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my allblk subscription 09/13/23 and I'm still being charged monthly for the subscription. I received an email confirmation on 09/13/23 that the subscription was cancelled but I'm still being charged monthly for the subscription.

    • Initial Complaint

      Date:11/15/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/23/23 I signed up for a subscription to Allblk, I canceled the subscription on 10/23 here it is 11/15 and they have tried to charge my card on 4 different occasions after i have call them and they have told me that the subscription is canceled in their system so why are they charging me. The most recent call I was asked 3 different times why I want to cancel the subscription.

      Business Response

      Date: 11/17/2023

      We can confirm that your Allblk subscription has been canceled and no further charges will be attempted towards your account. 

    • Initial Complaint

      Date:11/07/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my account and I'm waiting on a response for a refund. No one has contacted me back.

      Business Response

      Date: 11/13/2023

      8 days ago (Sun, 5 Nov 2023 at 6:37 AM)

      To:**********************
      Hello ***************************,

      We can confirm that your ALLBLK membership under this email address is now canceled so you will not be billed in the future.

      We have also issued a refund for your most recent charge. Depending on your bank or credit card company's processing, it may take up to 10 business days.  If you do not see the refund after 10 days, please reach out to us directly.

      Best wishes,
      ALLBLK Team

    • Initial Complaint

      Date:11/01/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled my TV subscription back in August 27, 2022. I have an emailed showing proof I cancelled it. This company continue to charge my credit card 59.99 for yearly service. Now I’m in a dispute with my credit card company because of their lack of standing by their word. I want my service cancelled!!

    • Initial Complaint

      Date:09/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled this subscription on Aug 31, 2023. I received two emails to confirm this. On Sep 16, they billed me again. I reached out to my bank to stop payment and to see if I need to do anything else. I then reached out to AllBlk, via email, to inform them of their shenanigans. They sent me another email, Sep 26, 2023, informing me that they had cancelled it again. My bank just informed me that they send notification to AllBlk to stop billing my card but that I may need to get fraud involved. I need my money back and I do not want to have anything else to do with this company. Who would have known that I company that falls under the umbrella of BET would do this to their customers. They had sent me this: This is a reminder that your trial for ******* (ALLBLK) on ****** Play will end on Aug 31, 2023. You'll be automatically charged as described below to the payment method provided unless you cancel before then. You can cancel anytime and see upcoming charges in Subscriptions on ****** Play. Learn how to cancel.Summary Next payment$5.99/month (plus any taxes)Payment dateAug 31, 2023 So, IF that is true, they would have charged me $5.99! Where is this bogus $64.79 coming from? At any rate, I need my money back and I will not subscribe to anything, in the future, that has to do with this company.

      Business Response

      Date: 10/24/2023

      We want to apologize for the inconvenience this has caused you! Our records show that your subscription has been canceled, and a full refund was processed on September 26th, 2023. If you have any other questions or concerns,  please let us know.

    AllBlk is NOT a BBB Accredited Business.

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