Business ProfileforStretch Zone

I went in for a free trial session on October 23rd, 2023. At the end of the session, I was told I had to sign up for a membership in order to leave the free trial. I asked to purchase a few sessions, but not a monthly plan. The manager acknowledged and said he had selected what I wanted to purchase, he then skipped over all terms and policies and asked me to sign. After signing and leaving, I checked my credit card and was Charged $200 for a monthly plan, which I verbally stated I did not want to purchase. That same night I immediately emailed the business and stated I did not want to engage in this membership agreement. I did not receive a response for one week. The business then sent an email stating my membership had been cancelled. However, I was not refunded any of the sessions I had purchased and were unable to use. I contacted the business regarding a refund and was told that was not possible. So I paid for sessions that I never utilized, and the business refused to acknowledge that I gave them money in exchange for no services or product. Additionally, I reviewed their contract and several of their consumer protection clauses applied to my situation, including two that granted me a refund. Upon bringing up these clauses to the business, I was met with ignored emails, ignored calls, and then finally juvenile tropes. The behavior and lack of follow through on simple agreement is inexcusable.