Complaints

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• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a victim of predatory towing, money, jewelry (photos and receipts upon request).Maryland law/code violations:1. October 24, 2024, transitioning from a DC safe house all of personal belongings was in the vehicle towed from *************************************** to McDels lot located at ************************************** which is 21 miles from the removal point a.Tow truck drivers are prohibited from towing vehicles more than 10 miles from the point of removal.2.July 16, 2025 ****** said they sent certified mail on April 2025, with no receipt a.Tow company to notify myself, insurer and secured party within 7 days 3.The police **** or communication center was not notified at all as to where the vehicle was taken a. Maryland law requires notification within 1 hour after towing **** vehicle is still not at the ********* a.Delayed the delivery of my vehicle to the storage facility 5.I was advised I couldnt get my belongings unless I paid in cash and would not disclose the location of my vehicle a.Tow company required to allow me to retrieve my belongings even if Im not retrieving the vehivcle **** website of list of fees or signage with the location indicating the location of the impound lot and the towing companys information 7.Advised by ****** @ Mcdels tiwing Vehicle pick up by appointment only Monday-Friday 10am-4pm with 24 hour notice a.towing companies must provide 24 hour access to the impounded vehicle **** of July 16, 2025 total fees are $10,474 with a daily rate of $38 a day $294 tow fee a. Maryland cap at $30

  Customer Answer

  Date: 07/30/2025

  Dear ***** ******,
  
      Thank you for reaching out to us. We understand your concern about McDel Enterprises *** being a predatory tow company. We are not a predatory tow company.  We are a tow company that is contracted by **************************************** as a medallion towing company.  In our contract as a medallion tow company, we have a *** schedule that we are allowed to charge the customer for retrieving their vehicle. Which is as follow $160.00 tow, $90.00 flatbed, $44.00 administrative ***s and $38 a day. As a medallion tow company, Signal 30 and signal 31 accidents are brought back to the individual tow company yard. All our customers are notified by mail within 7 days allotment that Mcdels has possession of vehicle. The letter includes ***s that will be charged, location of vehicle, phone number to our location, and etc.  We also inform all party of said vehicle including the Lienholder.
  
  
  From my investigation, Ms. ***** ******** vehicle was towed on October 24, 2024, from ******************** due to an accident.  Vehicle was delivered to ******************************** our main lot.  Then after it sit over a period of time it was moved to our overflow lot which is ********************  The address we have on record for the customer is **************************************** 
  From my conversation with Ms.Royal customer on November 1, 2024, she made an appointment for 11/1/2024 at 1pm to pick vehicle.  At that time the ***s were $1092. We never discuss removing property from vehicle. At the time of our conversation back in Nov 2024 I always gave the customer options as follows. Option #1. If the customers have full coverage immediately submit a claim and provide the insurance company with our information.  The customer than releases the car for the insurance company to pick vehicle up. OPTION#2. If the customer does not have full coverage, they would be liable for the tow ***s and daily storage plus adm *** as regulated by the contract. Option#3. If it's the other parties' fault and their ins co takes the responsibility they can file a claim through the other party's insurance company. It's the customer responsibility on how to remove the vehicle since it's her choice due to no insurance. She was made aware of the above choices, and she made an appt for Nov 1, 2024, to pick up the vehicle. Failure to appear on ger appointment did not call nor follow up with us.  I did not hear from the customer again until June 4, 2025, by text wanting to know her ***s at that time.  Then July 17, 2025, a call again the ***s go up daily $38 a day which she had been advised numerous times.  She stated she is going to get a loan to pick up vehicle.
   We want to always ensure the citizen does not get ripped off by predators out here, so we follow the guidelines to the max. Other non-medallions towers considered as predators charge for example: 
  Tow. Fee $350.00 clean up$450.00 storage $100.00 daily admin ***** gate *** $150.00 Covid clean up $100.00 this is why we pride in this contract to help people save their insurance renewals keeping their loss runs as minimal as possible. 
  Mcdels Towing *** is 160.00
  Administration *** is 44.00
  Flat bed is 90.00
  Storage *** is ***** daily. We deal with all insurance companies and have always been praised for our ***s. Always been thanked for our honest, ******* and integrity in the industry. References can be provided if necessary. Erie,*********,allstate, etc are all of whom have expressed their gratitude. We appreciate your ***dback and are always looking for ways to improve our partnership with the citizens of Baltimore City. 

  Business Response

  Date: 08/05/2025

  Dear ***** ******,
  
      Thank you for reaching out to us. We understand your concern about McDel Enterprises *** being a predatory tow company. We are not a predatory tow company.  We are a tow company that is contracted by **************************************** as a medallion towing company.  In our contract as a medallion tow company, we have a *** schedule that we are allowed to charge the customer for retrieving their vehicle. Which is as follow $160.00 tow, $90.00 flatbed, $44.00 administrative ***s and $38 a day. As a medallion tow company, Signal 30 and signal 31 accidents are brought back to the individual tow company yard. All our customers are notified by mail within 7 days allotment that Mcdels has possession of vehicle. The letter includes ***s that will be charged, location of vehicle, phone number to our location, and etc.  We also inform all party of said vehicle including the Lienholder.
  
  
  From my investigation, Ms. ***** ******** vehicle was towed on October 24, 2024, from ******************** due to an accident.  Vehicle was delivered to ******************************** our main lot.  Then after it sit over a period of time it was moved to our overflow lot which is ********************  The address we have on record for the customer is **************************************** 
  From my conversation with Ms.Royal customer on November 1, 2024, she made an appointment for 11/1/2024 at 1pm to pick vehicle.  At that time the ***s were $1092. We never discuss removing property from vehicle. At the time of our conversation back in Nov 2024 I always gave the customer options as follows. Option #1. If the customers have full coverage immediately submit a claim and provide the insurance company with our information.  The customer than releases the car for the insurance company to pick vehicle up. OPTION#2. If the customer does not have full coverage, they would be liable for the tow ***s and daily storage plus adm *** as regulated by the contract. Option#3. If it's the other parties' fault and their ins co takes the responsibility they can file a claim through the other party's insurance company. It's the customer responsibility on how to remove the vehicle since it's her choice due to no insurance. She was made aware of the above choices, and she made an appt for Nov 1, 2024, to pick up the vehicle. Failure to appear on ger appointment did not call nor follow up with us.  I did not hear from the customer again until June 4, 2025, by text wanting to know her ***s at that time.  Then July 17, 2025, a call again the ***s go up daily $38 a day which she had been advised numerous times.  She stated she is going to get a loan to pick up vehicle.
   We want to always ensure the citizen does not get ripped off by predators out here, so we follow the guidelines to the max. Other non-medallions towers considered as predators charge for example: 
  Tow. Fee $350.00 clean up$450.00 storage $100.00 daily admin ***** gate *** $150.00 Covid clean up $100.00 this is why we pride in this contract to help people save their insurance renewals keeping their loss runs as minimal as possible. 
  Mcdels Towing *** is 160.00
  Administration *** is 44.00
  Flat bed is 90.00
  Storage *** is ***** daily. We deal with all insurance companies and have always been praised for our ***s. Always been thanked for our honest, ******* and integrity in the industry. References can be provided if necessary. Erie, Statefarm, ********, etc. are all of whom have expressed their gratitude. We appreciate your ***dback and are always looking for ways to improve our partnership with the citizens of Baltimore City.