Reviews
This profile includes reviews for Platinum Emergency Services's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 35 Customer Reviews
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Review fromFelicia D
Date: 10/17/2025
5 stars******* had a fire nextdoor to me no one was home at My house so fire department had to knock my back door down. Platinum was right there on the seen. They did an awesome job repairing my back door they were so helpful with any questions that we had.so thankfully to them. Thank you guys and thank you *****Review fromRaquel P
Date: 10/17/2025
5 starsLast night was an awful nightmare, when my house cought on fire, luckily my family and I are okay. In this hard times **** and ***** from Platinum Emergency Services helped in this hard times. First making sure my family was okay and second with the process of boarding my house. Thanks to this guys and there company for helping in this hard times.Review fromShelbie L
Date: 09/25/2025
5 starsFinally able to put this up and share after losing 2 pets I had a fire watching my house burn I met **** and he was super respectful and down to earth and honest, whatever promise he had he kept and stayed in communication with throughout my whole process.Very happy to have someone so considerate take care of me. Bless You ****
Platinum Emergency Services
Date: 09/26/2025
Thank you so much for sharing your experience. We know how frightening and overwhelming it can feel to face a fire at your home, and our mission is to make sure families never go through it alone. Im proud that ******* and our team were able to step in quickly, ease some of the stress, and guide you through the next steps with care. It means a lot to us that State Farm trusts Platinum, and even more that you felt that same good neighbor reassurance when we arrived. Your words remind us why we do what we do every ******** regards,******* ********* and the Platinum Emergency Services TeamReview fromDeneen H
Date: 09/25/2025
5 starsPlatinum arrived to my home when I experienced a fire outside ****** was extremely professional and helpful after getting off the phone with the insurance company ********* they reassured me that Platinum was the one to use and that have a great relationship with Platinum. I feel like I got the good neighbor service thank you ********* and PlatinumPlatinum Emergency Services
Date: 09/26/2025
Thank you for taking the time to share your experience. Fires can be overwhelming, and our goal is always to bring professionalism, reassurance, and clear guidance during those difficult moments. Im glad ******* and the team were able to step in right away and that our strong relationship with State Farm helped make the process smoother for you. Your kind words mean a lot, and Ill be sure to pass them along to the entire Platinum ********* regards,******* ********* and the Platinum Emergency Services TeamReview fromDanette R
Date: 09/03/2025
5 starsPlatinum arrived very fast and efficient. We were able to leave that night knowing that our home was secure despite the damage. The staff that was on site were friendly and empathetic.Thank you PlatinumPlatinum Emergency Services
Date: 09/08/2025
Thank you so much for sharing this. Were grateful we could be there quickly to make sure your home was secure and to give you some peace of mind that night. It means a lot to us to know our teams care and empathy came through during such a difficult time. We truly appreciate your trust in ******* regards,******* ********* & The Platinum Emergency Services TeamReview fromKathy R
Date: 08/29/2025
5 starsI was given a call from my son about my house being on fire. I was quite in shock seeing how many people were here. Upon me arriving i was approached by ********** and he told me exactly what he was going to do and that was get my insurance company on the phone, he kept his promise and made sure I was taken care of Thank You PlatinumPlatinum Emergency Services
Date: 09/02/2025
Thank you for taking the time to share your experience. I know how overwhelming it can be to arrive and see the aftermath of a fire, and Im glad I could be there to help guide you through those first steps. Our goal at Platinum Emergency Services is always to make sure families feel supported and taken care of when they need it most. We truly appreciate your trust in us and wish you the best as you move ************ Regards, ******* ********* Platinum Emergency Services TeamReview fromKwame E
Date: 08/28/2025
5 stars***** WAS VERY PROFESSIONAL, HE WALKED IN RIGht WHEN THE FIRE FIGHTERS LEFT AND REALLY JUST GOT THE **** ROLLING WITH EVERYTHING. FROM HELPING US WITH THE INSURANCE TO GETTING ALL THE OTHER PEOPLE INVOLVE TO COME ***** THE DAMAGE, omg he was God sent.Thank you so much and God bless you *****.Platinum Emergency Services
Date: 09/02/2025
Thank you so much for sharing your experience. Im grateful to hear ***** was able to step in right away and help guide you through such a difficult time. At Platinum Emergency Services, we pride ourselves on responding quickly and making sure families have the support they need after an emergency. Ill be sure to pass along your kind words to Bryanhe truly cares about the people we serve. Wishing you and your family all the best as you move ************ Regards, ******* ********* Platinum Emergency Services TeamReview fromAaron R
Date: 08/25/2025
5 starsPlatinum had an exceptional response time of under 1 hour from my call to them and they performed exceptional work, responding in the middle of a storm to extract the fallen tree for my roof and shed, and then provide temporary protection from the weather.Platinum Emergency Services
Date: 08/27/2025
Thank you for sharing this and for trusting Platinum Emergency Services. We are glad our team reached you in under an hour and could safely remove the fallen tree during the storm. Our crew secured your roof and shed with temporary protection to keep out the weather and prevent further damage. If you need follow up repairs, photo documentation, or help coordinating with your insurance, we are here for you anytime. Best Regards, ******* ********* Platinum emergency servicesReview fromJanelle R
Date: 08/07/2025
5 starsI was woken up by a neighbor about a fire directly next to me.AThomas and JRogers were there to help me and guided me and my husband through the insurance process. W ********* was accessible every time I had a question. Very thankful to have the young gentleman here when i was in need. So supportive super knowledgeable and would recommend anyone in need.Platinum Emergency Services
Date: 08/14/2025
Thank you so much for sharing your experience. Im so glad our team could be there for you and your husband during such a stressful and unexpected situation. *. ****** and *. ****** did an excellent job guiding you through the insurance process, and I was happy to be available whenever you needed answers or support. Its always our goal to make sure our clients feel cared for, informed, and never alone in moments like these. We truly appreciate your recommendation and are here if you ever need us ********** regards,******* ********* Platinum Emergency ServicesReview fromCarol H
Date: 08/04/2025
5 starsPlatinum was here to help immediately after the fire on site and stayed with me and helped the whole time. They were informative and helpful the whole time and through the entire process. Very much appreciated the help and service. Thank you guys so muchPlatinum Emergency Services
Date: 08/06/2025
*****, thank you so much for your thoughtful review. Were truly honored to have been there for you when you needed us most. Our team takes great pride in not only responding quickly but also providing genuine support every step of the way. Knowing that our efforts helped bring you some peace of mind means the world to us. Please dont hesitate to reach out if there's ever anything else we can do for ******** regards,******* ********* Platinum Emergency Services
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