Share
Business ProfileforSmart Care, LLC
Additional business information
On 3/16/2023, BBB initiated an investigation into Smart Care Direct to research numerous unanswered complaints on file. Most of the unanswered complaints cite excessive or high-pressure sales tactics. These consumers allege receiving unwanted solicitations, despite their numbers existing on Do Not Call lists or direct requests for the business to cease and desist all contact. Over the course of the investigation, BBB discovered the following:
- At outset of investigation, BBB was unable to reach business to return our Standard Business Questionnaire or verify business’ address on file.
- On 4/3/2023, BBB was finally able to make contact with the business’ Compliance Department to confirm operations and updated contact information.
- Smart Care Direct has been notified that their social media links were displaying inaccurate contact information, or wholly inoperable to be properly reached by consumers.
BBB shall continue to monitor this company for further developments.
BBB encourages anyone who has experienced these or other suspicious activities by Smart Care Direct to report the incident to:
- www.bbb.org/file-a-complaint
- Maryland Attorney General’s Office- Consumer Protection Division
At-a-glance
Business Details
- Location of This Business
- 6211 Greenleigh Ave Ste 200, Middle River, MD 21220-2074
- BBB File Opened:
- 1/9/2018
- Years in Business:
- 3
- Business Started:
- 7/15/2020
- Business Incorporated:
- 7/15/2020
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of 3000009984 for this business, issued by Maryland Insurance Administration
These agencies may include:
Maryland Insurance Administration
525 St Paul St
Baltimore MD 21202
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Smart Care Benefits
- JAA LLC
- Hours of Operation
Primary
- M:
- 9:00 AM - 5:30 PM
- T:
- 9:00 AM - 5:30 PM
- W:
- 9:00 AM - 5:30 PM
- Th:
- 9:00 AM - 5:30 PM
- F:
- 9:00 AM - 3:00 PM
Customer Complaints
18 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
03/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
4 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Ted M
08/23/2022
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.