Complaints
Customer Complaints Summary
- 52 total complaints in the last 3 years.
- 15 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I continue to receive unwanted mail despite reaching out to you and confirming with you that this would cease. If you do not remove me from your mailing list immediately, I will be taking legal action against you and pressing charge for harassment.Customer Answer
Date: 05/08/2025
Unity Eiswert
Business Response
Date: 06/12/2025
We are very sorry to hear that youve continued receiving unwanted mail from us, and we sincerely apologize for the frustration and inconvenience this has caused.
We immediately investigated your concerns with our mailing team. According to our records, the last piece of mail was sent on September 1, 2024, and your opt-out request was recorded in our system on November 7, 2024. Since then, our records indicate that no additional mailings should have been sent to you.
That said, we absolutely understand your concern, and we are deeply sorry that youve received any communication beyond your request to opt out. While we are currently unsure why this is happeningespecially given that your information is marked as opted out in our databasewe want to assure you that we take this matter seriously.
If the issue continues, we kindly ask that you give our team a call directly at **************, so we can work with you one-on-one to get to the bottom of this and ensure it is fully resolved.
Again, we truly regret the inconvenience and want to make it right. Thank you for bringing this to our attention.Initial Complaint
Date:05/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom It May Concern,I am filing this complaint regarding MarketPro Homebuyers, from whom I have repeatedly received unsolicited mail at my home address despite not having requested any contact or expressed interest in their services.The company's opt-out link also never worked. ************************************************************* consider this continued outreach to be unwanted and intrusive. I have not given consent to be contacted and respectfully request that MarketPro Homebuyers permanently remove my name, address, and any other personal information from their mailing and marketing lists.This persistent mailing has become a nuisance, and I am asking the Better Business Bureau to assist in ensuring that MarketPro Homebuyers honors this request and ceases all future communication.Business Response
Date: 05/08/2025
I'm very sorry to hear about your experience and want to personally apologize for the repeated and unsolicited mail you've received from MarketPro Homebuyers. I completely understand how frustrating and intrusive this must feel, especially after your attempts to opt out and your clear lack of interest in our services.
Ive submitted your information for immediate removal from our mailing and marketing lists, and we are also bringing this issue to our web development team to investigate why the opt-out link failed to function as intended. Ensuring that our opt-out process works correctly is a top priority, and were taking this matter seriously.
Please allow up to 30 days for your removal to fully take effect, as some materials may have already been processed prior to your request. I truly regret the inconvenience and frustration this has caused, and I appreciate your patience as we work to resolve this.Initial Complaint
Date:05/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For many months now we have unsubscribed from their mailing & they keep sending them! Feels like we are being harassed. At least 5 times!Business Response
Date: 05/08/2025
We're extremely sorry for the repeated mailings you've received despite your unsubscribe requests. We have submitted your information for removal and are looking into why your previous requests were missed and will be working with our web developers to ensure our opt-out portal is functioning properly. Please allow up to 30 days for the removal to take full effect.
We appreciate your patience and truly apologize for the inconvenience.
Initial Complaint
Date:03/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
MarketPro Homebuyers is constantly sending me mail. I have called them twice asking to be taken off of their list and sent a cease and desist letter. Nothing works. I am not interested in doing business with this company. I will not be selling my house to them. I do not wish to hear from them again. Please remove my contact information immediately.Business Response
Date: 04/03/2025
Thank you for reaching out. We sincerely apologize for any inconvenience this has caused. I want to assure you that we have processed your request for removal from our mailing list. Please allow up to 30 days for this to take full effect, as some mail may have already been scheduled for delivery.
You should no longer receive any mail from us by June. If you do receive anything beyond that timeframe, please let us know, and we will promptly address it.
We appreciate your patience and understanding.Initial Complaint
Date:03/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
THIS COMPANY SENDS ENDLESS SPAM MAIL. I HAVE REPEATEDLY REQUESTED FOR MONTHS AND MONTHS TO BE REMOVED FROM THEIR MAILING LIST. I HAVE REQUESTED BY EMAIL. I HAVE REQUESTED ON THEIR WEBSITE. I HAVE REQUESTED BY MAIL NUMEROUS TIMES. I WANT THEM TO STOP THE ENDLESS HARASSMENTBusiness Response
Date: 04/03/2025
Thank you for reaching out. We sincerely apologize for any frustration this has caused. I want to assure you that we have processed your request to be removed from our mailing list. Please allow up to 30 days for this to go into effect, as some mail may have already been scheduled for delivery.
You should no longer receive any mail from us by June. If you continue to receive mail after that timeframe, please dont hesitate to reach out, and we will promptly look into it.
We appreciate your patience and understanding.Customer Answer
Date: 04/09/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *******Initial Complaint
Date:02/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opted out of mailings from MarketPro Home Buyers months ago. I received mailings today. These people are relentless and to send mailings to buy our home. I desire no mailings or any other contact from this entity.Customer Answer
Date: 03/20/2025
Just received this yesterday. Went to their site and opted out again
Business Response
Date: 03/24/2025
Thank you so much for reaching out to our team and I apologize for the unwanted outreach! I checked our database and did not see an opt out request on our end and I apologize again for this overview from our team. I've gone ahead and submitted this to our data team. Please allow up to 30 days for the exclusion to take effect, you should no longer receive mail by May 2025.Initial Complaint
Date:01/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom It May Concern,I demand that my contact information be permanently removed from your solicitation database. After previously contacting your CSR to request this, I have once again received unsolicited mail from MarketPro Homebuyers. This is unacceptable.I want to be clear: MY HOUSE IS NOT FOR SALE, and it will never (say never) be. I have no interest in any offers from your company, now or in the future. I bought this home for a reason, and I am thoroughly enjoying it.Please ensure that my address is removed from your mailing list immediately and that no further communication regarding the sale of my property is sent. Any further attempts will be considered harassment.Thank you for your prompt attention to this matter.Business Response
Date: 02/06/2025
Our team apologizes for any unwanted mail youve received. We take opt-out requests seriously, and I have ensured that your address has been permanently removed from our database. Please allow one final mailing cycle, as some materials may have already been processed before your request took effect.
We appreciate your patience and will not send any further communications. If you have any other concerns, please let us know.Initial Complaint
Date:01/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Called the business directly to stop mailings from being sent to my home. After 4 times calling the toll free number and going online to stop advertisements,Solicitation mailings still continued.This is harassment. I have returned advertisements back to the company, and writing "do not contact" and "return to sender" spelled out on the letters in bright black magic marker pen. This company disregards consumers privacy and privacy and the "no solicitation" rule and do what they want to do. I want the advertisements and mailings to stop and an apology.I am tired of the harassment. I am next going to mass social media to voice my complaint and I want the advertisements and mailings to stop and an apology. I am tired of the harassment. My next step is social media and the local news to voice my complaint, distrust and disregard of this non- compliant company of stopping overwhelming and constant solicitation. I want the mailings and solicitation to stop and an apology.Business Response
Date: 02/04/2025
Hi ****,
Thank you for reaching out and bringing this to our attention. I sincerely apologize for the frustration our mailings have caused. After reviewing the address, we were unable to find any previous opt-out requests in our system, and we truly regret any oversight on our part. We have now processed your request, and you should no longer receive mail from us. Please allow up to 30 days for this to take full effect. Again, I apologize for the inconvenience, and we appreciate your patience as we work to resolve this matter.
Customer Answer
Date: 02/21/2025
I still am receiving letters, 1 additional one today. I have sent 20 letters back via **** and still no response after calling the "Opt-out" number, I will track the outcome and keep this complaint file open and share with my neighbors and the Attorney General of Maryland.Initial Complaint
Date:01/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unsolicited mail received from this company attempting to purchase my home which is not for saleBusiness Response
Date: 01/27/2025
Thank you for bringing this to our attention, and I sincerely apologize for any inconvenience caused by our outreach. Please know that we include opt-out instructions on every mailer we send, as we strive to ensure our services only reach those who may benefit from them. Please allow one cycle in case your removal was not in time with this communication. Thank you for your understanding, and please dont hesitate to reach out if you have any further concerns.Customer Answer
Date: 02/07/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: 22812138
I am rejecting this response because: I am continuing to receive unsolicited mail from them with different return addresses being used
Regards,
***** ********Business Response
Date: 03/28/2025
We understand your frustrations and you should no longer be receiving unwanted outreach from our team by June. Our team just adjusted mail services, so it's possible there may have been an error on our return address as our company does have three locations.Initial Complaint
Date:12/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company continues to send solicitation to my mailbox ignoring requests to stop sending solicitation on several occasions. I am a senior and at times it is difficult to manage solicitation type mail at my mailbox. On some occasions this is the only mail..... and my mailbox is a good distance from the house. And at times due to the time change here I am not able to get to the mailbox before dark. The office that continues to send this mail is located at ***********************************************************Business Response
Date: 12/27/2024
Hi ******, thank you for getting in touch and our team apologizes for the unwanted outreach. I've gone ahead and submitted your information to our opt out webform we've provided on our website. Please allow up to 30 days for the exclusion to take effect.Customer Answer
Date: 01/08/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** ********
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