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Business Profile

Property Management

TM Associates Management Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for TM Associates Management Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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TM Associates Management Inc. has 8 locations, listed below.

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    Customer Complaints Summary

    • 22 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      I dont know who *** is never spoken to that person in my life! I never had no lease violations all I had was complaints which was addressed with ***** and *** last year March 2024! ****** had any issues since they towed my vehicle from my driveway and did not replace it where it was and send me a part of my lease agreement stating unauthorized vehicles are not allowed, instead of them paying the tow they wanted to argue. I dont understand these people, they pick and choose who they want to treat like s*** and thats definitely against fair housing. My neighbor smokes in his garage I sent the images he was never notified, how do I know? Because I have a door bell ring camera! 

      Business Response

      Date: 01/02/2025

      To whom it may concern,

      Thank you for requesting more information about this complaint.  ********** has been in consistent contact and communication with ***** ****** regarding her tenancy and contractual obligations.  We have been clear in informing Ms. ****** that the rent responsibility ultimately falls to her.  However, we have been understanding and accommodating to her circumstances.  ******************* was not asked to vacate her apartment on December 16th, she still has a significant past due balance, outside of what Loudoun Cares has agreed to cover, along with other ongoing lease violations that are/will be addressed based on the agreed upon terms of her lease contract. 

      I hope this resolves any outstanding questions.

      Best,

      *** Severe 

    • Initial Complaint

      Date:12/05/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint has been resolved. Thank you 

      Business Response

      Date: 01/02/2025

      To whom it may concern,

      Thank you for reaching out to TM associates about this compliant.  I apologize for the delayed reply as I was out of the office for several days in November and December.  After researching the former resident's account, it appears that the ****************** Manager has been communicating with this former resident, and the deposit was issued and mailed to her address of record shortly after the initial inquiry and within 30-days of her move-out.  She was in communication with the Regional Manager throughout this process. 

      Please let me know if there are any other issues or further clarification is needed.

      *** Severe

    • Initial Complaint

      Date:08/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I pay $115 for rent to burnt ordinary apartments I literally just had a baby on August 4 and I currently have an 3yr old I have been asking these people to please come and do something about these roaches and the mold also rats I had none of these things at first me and my 3yr old have been back and forth to the hospital about these things as well they have left an big hole open in my bathroom allowing these things to come in from other apartments spraying one apartment and not doing the other I put work orders in they never get done but I turn around and ask to be moved or for some assistance they can't help me I have noticed the lady in the office and her dad helping out there family that stays around here which is not right she has messed up my ledger balance as well as my utility allowance saying we don't get them but she sent out an paper saying how much we are supposed to be getting since I've stayed here there have been problems with this place but they demand money over charge you and mess things up they came and steamed mold out of my carpet how do you steam mold and spray mildew spray over mold to clean it I don't know but it's not safe for me or my kids in this place and now at this point I'm contacting anybody I can including the health department I need someones help or me and my family will be packing up and moving on the streets i refuse to stay somewhere with my kids with bugs and mold and no help thats not an safe environment for my babies and its not fair to them unfortunately im going to have to throw everything away because of the bugs they are talking about sending someone to spray my house when i just had an C-section and a baby thats not even a month yet then i would have to take everything out my house and i can barely move last time they just spray everything my food and all everything was destroyed including personal property Im gonna continue to contact different places for help my next step is channel 10 news as well please need you help

    • Initial Complaint

      Date:08/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I send an email titled Notice of Lease Termination - Demand for Bill ********** on August 15, 2024 to the relevant email addresses of the business, which served as my final notice at the end of my 60 days written notice period. As of today, 9/13/2024, the business still has not respond anything to my demand yet, no email response, no contact, nothing. Moreover, they continue to add bills and charges to my account, even the rent for September. They never act according to the lease. As I stated in the email, I will not pay any additional fees reflected on the bill before this disagreement is resolved. I strongly request the business to solve this issue according to the early termination clause stated on the lease.

    • Initial Complaint

      Date:05/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spoke with *** and April and was threatened about not being able to renew next year because my rents late every month. I had complaints about me smoking my cigarettes outside and playing loud music outside quiet hours and was told it would become a legal matter. 

      Business Response

      Date: 05/21/2024

      *********************** is a resident at the Woods at *************** ********** at this community has made several attempts to schedule a meeting with **************** to address complaints we have received and have a more in-depth conversation regarding violations to the lease agreement.  It is our practice to document and keep a written account of these attempts. Communication from the leasing office may be sent by email, certified mail,postal delivery, and delivered door-to-door depending on the nature of the communication.  All of the written notices and email/mail communication has been professional in nature.  Our aim is to meet with **************** one-on-one to address these concerns and to come to a mutually beneficial resolution.  We will continue to make every effort to get a meeting scheduled in the coming days.  

    • Initial Complaint

      Date:04/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a check from them could not cash it anywhere it keep saying no funds I am entitled to the check it is my utility check thats been owed to me I call ** the head people they would call my landlord back instead of me I have had the check for a week and a half now I have pictures of it

      Business Response

      Date: 04/29/2024

      After we became aware that the check provided to *********************** for the utility refund could not be cashed, TM deposited the balance of $1,100 on her utility refund card.  We then stopped payment on the check.

      The Utility Refund Card acts as a debit card.  The funds were available to her on April 16, 2024.  We have requested *********************** notify the BBB of this resolution as well.

    • Initial Complaint

      Date:02/20/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This Business Sent a Fraudulent Check to my address that the bank will not cash

      Business Response

      Date: 02/29/2024

      After researching the problem with the check not being able to be cashed, we can not determine the cause.  We have stopped payment on the check and will provide Penae ******* with a debit card loaded with the balance.  Management will deliver this to her on or before march 1st.

    • Initial Complaint

      Date:02/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I lived at one of their properties in *********** ** ***** and they kept my security deposit its been 2 months now and ***** will return my call even

      Business Response

      Date: 02/19/2024

      Good afternoon ********,

      I will look into the lack of response from our internal personnel.  When looking through the move out documentation, an charge that should have been removed was included in the move out charges.  ***** consulting with the site staff, we were able to determine you actually have a credit, plus the balance of your original security deposit due.  We are processing this internally and expect a check to be in the mail this week.  Please accept our apologies.  We had staff changes that resulted in this issue not being resolved timely.

    • Initial Complaint

      Date:01/05/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***********************

      Business Response

      Date: 01/09/2024

      Thanks for the message and I apologize for the delay. A check for $405 was mailed today.

    • Initial Complaint

      Date:01/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Thank you for your correspondence. It has been noted that the trash removal will come one more additional day however the inadequate tiny size dumpster is still an issue. The same day your response has been received the dumpster was emptied BUT all the surrounding trash bags piled on the ground right next to the dumpster was left by the trash removal service making it day number NINE of sitting there all day and night alongside the property. The trash removal company you hired simply hooks up the dumpster to their truck, empties it and leaves. This doesn’t solve our issue when the dumpster is too small to begin with and now the trash rooms inside the building are locked to prevent further pile up since the chutes still haven’t been repaired. Whomever TM Assoc. instructed the task of “moving the dumpster” away from the building didn’t understand the assignment, the dumpster is no further distance than it was two days ago, it’s simply parallel, shifted from the left to the right but sadly NOT further away. Yes this is a new property but not the first property TM Assoc. has managed so there’s no excuse for these hazards & negative living standards. This does not side in the beautification of Havre de Grace. 
      What is the timeline on the resolve for the oversight of not having intercom/door buzzer system? When will each floor or resident be getting a door code? (That TM Associates can change monthly by emailing tenants, loading into the portal upon monthly rent payment, etc). Please correct this oversight, even the most upper echelon properties have either a doorman and/or buzzer/code for each unit. It’s not a privilege it’s a right.way too close as well as a health hazard. The building has chosen to rent the smallest dumpster option that does not accommodate the 51 unit building which in turn causes the trash to be piled extremely high, the lid cannot close, and tenants are forced to sit the trash on the ground. There is now MOLD growing on the sidewalk and side of the building that tenants have tried to clean because TM Associates has no maintenance person. -The fire alarms are not connected to the fire department. -TM Associates acknowledged the oversight of not installing a buzzer/intercom in any of the apartments, after they said they would then install them, then 4 weeks later I followed up, they stated they would not be installing them and that tenants would need to have deliveries & guests call (tenants) and we would need to go downstairs to the lobby to let guests in or pay an additional $65 per key fob for entrance. -After complaints Mgt, states tenants are responsible for trash removal. -Bldg is not advertised as NON Smoking

      Business Response

      Date: 01/03/2024

      Dear ******************,

      Thanks for sending in your issues encountered at Blenheim. As this is a new property, we learning more and more about it's operations as time goes on. Unfortunately, the trash chutes continue to be an issue due to large items being placed inside which are not allowed. These cause the chutes to become blocked and need to be cleared. We have tried to put signage out letting people know what should/shouldn't be put in the chutes but this continues to be a problem. We will continue to explore other ways to inform the residents about this matter in order to avoid this from happening in the future. There was a large backup of trash over the holidays which I now believe has been cleared.

      We have already increased the trash pickup frequency and will be moving the dumpster away from the building. We are also looking to hire a porter to be on the lookout for chute clogging, clearing trash and educating residents.

      If you have any further questions, please reach out to *********************** (Regional Manager) at ******@tmamgroup.com or ***************** or myself *********************** *****************.

      Thanks,

      ***********************

      Customer Answer

      Date: 01/05/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because:
      Thank you for your correspondence. It has been noted that the trash removal will come one more additional day however the inadequate tiny size dumpster is still an issue. The same day your response has been received the dumpster was emptied BUT all the surrounding trash bags piled on the ground right next to the dumpster was left by the trash removal service making it day number NINE of sitting there all day and night alongside the property. The trash removal company you hired simply hooks up the dumpster to their truck, empties it and leaves. This doesn’t solve our issue when the dumpster is too small to begin with and now the trash rooms inside the building are locked to prevent further pile up since the chutes still haven’t been repaired. Whomever TM Assoc. instructed the task of “moving the dumpster” away from the building didn’t understand the assignment, the dumpster is no further distance than it was two days ago, it’s simply parallel, shifted from the left to the right but sadly NOT further away. Yes this is a new property but not the first property TM Assoc. has managed so there’s no excuse for these hazards & negative living standards. This does not side in the beautification of Havre de Grace. 
      What is the timeline on the resolve for the oversight of not having intercom/door buzzer system? When will each floor or resident be getting a door code? (That TM Associates can change monthly by emailing tenants, loading into the portal upon monthly rent payment, etc). Please correct this oversight, even the most upper echelon properties have either a doorman and/or buzzer/code for each unit. It’s not a privilege it’s a right.

      Regards,

      **************************

      Business Response

      Date: 01/08/2024

      Dear ******************,

      I am told that the trash issue has been resolved. I have attached a few pictures showing the trash rooms and dumpster in the parking lot. ************************* VP of Operations (*******@tmamgroup,com, ******************) is looking into the intercom/buzzer system. Please reach out to him directly for more information.

    TM Associates Management Inc. is NOT a BBB Accredited Business.

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