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          In and Out Movers and Relocation LLC has 1 locations, listed below.

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            Business ProfileforIn and Out Movers and Relocation LLC

            Moving Companies

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company provides complete moving and storage services.  Local, long distance, domestic and international shipping, storage, and more.  Serving both commercial and residential accounts.

            Business Details

            BBB File Opened:
            7/8/2004
            Years in Business:
            26
            Business Started:
            4/15/1997
            Business Incorporated:
            9/27/2004
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 1207006 for this business, issued by U.S. Department of Transportation (DOT)-Federal

            These agencies may include:

            U.S. Department of Transportation (DOT)-Federal

            1200 New Jersey Avenue, S.E.

            Washington DC 20590

            (202) 366-9805

            http://www.fmcsa.dot.gov

            • US DOT #1207006
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Igal Pinto, Owner/Manager
            • Ms. Callie Pinto, Claims Manager
            Contact Information

            Principal

            • Mr. Igal Pinto, Owner/Manager

            Customer Contact

            • Mr. Igal Pinto, Owner/Manager
            • Ms. Callie Pinto, Claims Manager
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Hiring a mover

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/01/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            We secure the service of this moving company to help with a move from parkville to Fells point. The owner quoted us a price of $944.12 for the entire move. we agreed on the price and he requested a $450 deposit to get started. The next day they arrived and loaded everything up on the truck. we arrived at the destination and found out the loading dock was close until the following the day. Contacted the mover office to verbalize the issue and he said there would be an extra $200 holding charge overnight. i agreed. around 9pm that night, my bank alerted me of a transaction of $918.50 on my account. This company, charged my account without my permission and no heads up at all. I assumed it was an accident since that's not right and probably illegal, I called the following morning to discuss why the total was so much after paying my downpayment and why they run peoples cards without their knowledge. the receptionist said that's their policy to protect themselves. The following day, the men return to drop off the items and their was another company finishing up with the loading dock, IN and OUT once again attempted to charge my card $1195 without my knowledge for the extra wait and when my bank denied the charge due to insufficient funds, they refused to give me my property. They physically withhold my personal property until i provided another card. To subside their aggression, i decided to pay the extortion fee to get my items back and go about this through the courts. The total paid now is $2,563.50 for a 14 mile move. during the move their guys broke my tv and we had a dispute about that. The manager request to see the receipt, thankfully i had it in my email, i sent it to him and he said they can repay me $250, i told him i would not be accepting that since that's less than 1/4 of the cost. He's cease all communication since then. This is the first i've ever interacted with a company with this level of gross negligence and predatory behaviour.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Ann J

            02/16/2023

            I Do Not Recommend - Do Not Use... First and foremost - In and Out (Rockville, MD is NOT accredited by BBB. I checked - they are not authorized to use the BBB logo. My estimate was for 3 hours. The total cost was Double. They were pleasant on the phone so I selected. On the morning I was to move, I had to sign a contract saying they would charge 1 hour ($199.00) for travel, which at that point was too late to back out because all my moving arrangements (Utilities: Notified previous landlord) had been made. I also would not have chosen Movers from MD when my move(s) was only 30 minutes total travel in VA. The movers were not efficient to maximize time (carried items by hand 1/2 at a time. Also,Claimed their Stop at McDonalds only took 15 minutes (was not on the way to my new location, and they were driving a huge truck which had to go slow and make difficult turns. My total move should have been maximum 4 hours and they charged me 6-1/2. I foolishly tipped because I was afraid of any bad feedback from them.

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