Business ProfileforTheralogix LLC

I ordered Ovasitol from Theralogix and it did ship out initially within 2 days as promised. After that, it sat in a warehouse 20 minutes from my house for almost a week, and after inquiring and calling more than once, finally received my shipment. Upon unboxing, the canister had clearly been tampered with (lots of loose product clumped under the plastic seal near the lid). After contacting customer service and sending pictures of the issue, they did agree to issue a replacement canister. They instructed me to dispose of the canister I received. Before doing so, I decided to open it out of curiosity. When I unscrewed the top of the lid, I found that the paper seal on the opening of the container was actually ripped up, and it appeared like a significant amount of product was missing from the inside. I called customer service to let them know, as I was very concerned at how this could have happened if proper safety inspections were in place. Due to the inconvenience and the significant delay in my receiving a safe to use product that I paid for, I raised these issues and requested to be compensated in some way for my troubles. Not only did they refuse to waive the cost of my order, but they also refused to provide any sort of discount or other small benefit for having dealt with poor product service. I’ve never received something in that condition before and I’m frankly shocked that the company wasn’t willing to offer anything as a courtesy for this misstep on their end. This was my first time ordering from the company and it may be my last.