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Auto Clinic Care
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/28/22, I took my 2008 ******** *** to Auto Clinic Care in Rockville to fix the windows from a hard bang when I put the windows down. Auto Clinic replaced both regulator assy-door windows. I was charged $792.99 each for both regulator assy-door windows. I called ***************************************** (Bethesda) and their price was $479.99 each for the window parts. The mark up was $626 for both window parts. On 7/1/22 Auto Clinic did credit me $169 back to my credit card. There is still a big gap from $626 to $169. When I picked up my car the door locks on both sides didn't work. I took the car back on 7/6/22 and they said the switch needed to be replaced. When I brought the car in on 6/28/22 the door locks were working great. What ever they did to fix the windows, they did something to stop my door locks from working. Even tough my car is a 2008, I only have 19,967 miles. Thanks, *******

    Business Response

    Date: 02/22/2023

    To Whom it may concern,

    The customer did notify us of his dissatisfaction and we tried are best to resolve the issue with him. We gave him a discount of $471.40 for both labor and parts on his original invoice and then after his complaint an additional refund of $169.00 on the parts and the customer still was not happy. Originally the customer came in complaining of the windows making bang noise when rolling up. Nothing was mentioned about the door lock switches not working and the key fob was working at that time so we never checked the door lock switch. So the customer brought his vehicle back for us to diagnose the door lock switch and found the master switch for the door locks needed to be replaced. We also did that diagnostic for free (valued at $189.99.) 

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