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Business Profile

Deck Builder

Deck Ready

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Deck Builder.

Important information

  • Customer Complaint:
    Deck Ready encourages consumers to contact them at [email protected] or 410-698-1375 to review their concerns prior to filing a formal BBB complaint.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am unable to accept or reject the repairs. Theirs no offer at this time, due to the business inability to provide a deck repair person . The one assigned did not show up today Friday. I was told at 6pm that he had a family emergency. 

    Business Response

    Date: 06/04/2024

    Dear Mrs **************** sent the pictures in on 6/3/24. It has not been 24hrs. Why are you complianing over wood shrinkage? The deck will be fixed.

    Furthermore its calling for rain tomorrow. We will get deck squared away Thursday or Friday weather depending. It has ****** 7 of 10 weeks this season.

    Don't involved the bbb over touch up. Just ask to talk to a manager first please!

    Best,

    DR

     

     

    Customer Answer

    Date: 06/10/2024

     
    Complaint: 21798326

    I am unable to accept or reject the repairs. Theirs no offer at this time, due to the business inability to provide a deck repair person . The one assigned did not show up today Friday. I was told at 6pm that he had a family emergency. 
     
    Sincerely,

    ***** *****

    Business Response

    Date: 06/17/2024

    This repair is complete. 

  • Initial Complaint

    Date:07/18/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Initial contact thru the internet, but we changed our mine, they call us 2 or 3 times a ******'s been months of the same message almost every day. I don't not want your service and now never will as this is boarder line harassment. I am tired of deleting your phone calls from my machine. MAKE IT STOP

    Business Response

    Date: 07/18/2023

    It's called marketing! Respond and say your not interested. We are will take you off our list.

    DR

  • Initial Complaint

    Date:06/12/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The only warranty is of the two documents from July 2018 and yellow. The warranty explanation is handwritten on page 2. There is no other warranty*****, ************, ********************

    Business Response

    Date: 06/26/2023

    Our warranty has one year labor. We are more then happy to provide you with stain if needed.

    Wood expands and contracts with water and humidity. Naturally nails even screws can move outside. 

    There will be a cost to fix the current issues.

    best,

    DR

    Customer Answer

    Date: 06/28/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. What will the labor cost be to fix the loose rails & nails? I do not want to be taken advantage of by Deck Ready because I made this complaint. 

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:05/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract with Deck Ready on 6/10/2019 and had a 10 year guarantee. My deck was suppose to look like new and the deck is peeling and looks awful. I called Deck Ready many times in the last 2 months and spoke to Christina and she was to send stain to refinish the deck myself. I have not received anything from them and they do not call me back when I leave a message.

    Business Response

    Date: 05/03/2023

    We will have the stain available for you at Sherwin Williams. Our Repair team has not started due to inclemt weather. 

    Best,

    Deck Ready

  • Initial Complaint

    Date:04/25/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Complaint: ********
     

    I am rejecting this response because: I except Deck Ready response in regard to the material's. Again, the reason the mud is running from under the deck is the excess soil wasn't placed in the grass area under the deck.  There Is no mention of the rusted nail or the rust streaks in the PVC. If the matter in regard to the PVC is addressed. I will except.



    Sincerely,



    Joseph ******** **been cut off. Deck Ready will not return my phone calls or emails.

    Business Response

    Date: 05/03/2023

    We reached out to the client. Our staff will go and check the property.

    The materials were never for the client to keep. Our ordering team always has some extra on site. Dirt coming out of a hole is not a Deck ready issue. Howerver we will concrete over the footers. This deck passsed all inspections and recieved final inspection.

    DR

     

    Business Response

    Date: 05/04/2023

    We will get out to the clients soon

    Customer Answer

    Date: 05/04/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 19980395, and find that this resolution is satisfactory to me.
    I will agree to accept the business's response. If the PVC board issue is addressed.



    Sincerely,



    Joseph ******** **

Deck Ready is NOT a BBB Accredited Business.

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