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Find a Location

Quality Built Homes, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Quality Built Homes, Inc.

      5341 Ketch Rd Prnc Frederck, MD 20678-3471

    • Quality Built Homes, Inc.

      65 Duke St Prnc Frederck, MD 20678-6128

    Business ProfileforQuality Built Homes, Inc.

    Home Builders
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Quality Built Homes, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Quality Built Homes, Inc.

        5341 Ketch Rd Prnc Frederck, MD 20678-3471

      • Quality Built Homes, Inc.

        65 Duke St Prnc Frederck, MD 20678-6128

      Location of This Business
      5341 Ketch Rd, Prnc Frederck, MD 20678-3471
      BBB File Opened:
      6/1/2001
      Years in Business:
      33
      Business Started:
      1/21/1991
      Business Started Locally:
      1/21/1991
      Business Incorporated:
      1/21/1991
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 103 for this business, issued by Maryland Attorney General-MD

      These agencies may include:

      Maryland Attorney General-MD

      200 St Paul Pl 16th Fl

      Baltimore MD 21202-2021

      (410) 576-6550

      Fax: (410) 5767040

      http://www.oag.state.md.us/consumer

      Type of Entity:
      Corporation
      Business Management
      • Mr. Charlie Russell, General Manager
      • Mr. Rodney N. Gertz, Vice President/Owner
      Contact Information

      Principal

      • Mr. Rodney N. Gertz, Vice President/Owner

      Customer Contact

      • Mr. Charlie Russell, General Manager
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Find the right home builder for you

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/06/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      Our home was Built in December 2021 QBH offers a home warranty up to 1 year after building our home QBH subcontracted the flooring installation to **************** / ****** ****** QBH is forcing me as the homeowner to interface with their subcontractor QBH is not responding to my phone calls, or emails at this time and refuse to take action Our floors were not installed properly and create loud noises when walking over them. They are damaged and have holes. They are also not flat and you can feel debris underneath. The builder/flooring company is not fixing our issues professionally and when they came to make initial repairs they left us with more issues than they solved. There are several places where there are gaps between our planks when there weren't any before and our stairway is ruined. They are unwilling to make things right despite damaging my home worse than the original condition.

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Tom L

      1 star

      04/01/2022

      I want to warn prospective buyers of this builder’s deceptive practices. To be concise, my wife and I had entered into a contract to have a house built in Oakland Hall in Prince Frederick, Maryland. While we experienced shortages on some optional items for our house, it was not anything concerning…until the week before our building permit was approved. Out of nowhere, Quality Built Homes contacted us and stated that we needed to pay an extra $50,000 over the price in our contract to have the house built due to “increase cost for building supplies”. When we asked to have the estimates showing the increase costs for building supplies, we were flatly rebuffed and told they were “not going to provide that” and either “pay the additional increase or terminate the contract”. The heartbreak we felt at having our dream home ripped away at the last second by a builder essentially engaging in extortion was profound. Obviously we felt we had no choice but to walk away from such a clear attempt at profiteering. I warn other buyers….seek a different builder. We have since learned that this is not the first time this builder has engaged in this tactic. I urge you, AVOID THEM! Please, learn from our loss.

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