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Business Profile

Fitness Center

TNT Strong

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • James D

    Date: 01/04/2024

    If I could give 0 stars I would. I was paying for my sons gym membership there until July of 2023 when my son had a seizure (7/8/2023) and was no longer able to workout or even drive for 90 days. I called on his behalf the week of 7/10/2023 and spoke with an employee and explained the situation to them. I explained that he couldn't drive to sign anything but we wanted to cancel his account since he wasn't going to be using it and I wanted my card removed from their system. I was ensured at that time that both were taken care of. The card on file is my main debit card from my bank (State Department Credit Union) The last time i was charged was 7/4/2023. On the morning of 1/12024, I woke up to a charge from TNT for $175.10. I immediately contacted the business and sent my son to the gym to sign the form they were saying if he didnt sign they would continue to charge. They claimed they would get back to me, they didn't and stopped answering my phone calls. It wasn't until I left a poor review of their business that I received a response claiming that Cody didn't cancel properly and that they had been trying to charge money all along and that the card was declining. None of which is true. My card didnt decline. The bank has no history of a charge from them declining and the bank calls when cards are declined. TNT wouldve called when the card was declined. (nobody did bc it wasnt) The business then asked for documentation to prove my sons emergency. (although I find that very sick) I sent it to them via email. They have since ignored my last 4 emails. THIS IS FRAUD! This complain is one of many steps I will be taking against this business in the coming days until I hear back from them and they agree to credit the money. My son has not attended their gym since July 2023. His seizure was hard enough on him without some business also stealing from him. Credit me my money or pay more than the $175 you stole in time and attorney fees

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