Business ProfileforUSA Insulation

June of 2021 USA insulation came out to give me an estimate on insulation for my attic. We had finished off the attic bathroom shower and wanted to make sure it was insulated correctly. I had them come out and give me an estimate. While here, he talked me into the rest of the house. When they did the job in August 2021, they told me that if I had any issues with wind to give them a call back and they would make it right. As soon as winter came, I started having issues with wind. I called them back, and had appt set up for Jan 2023. In the meantime, I had a frozen pipe in the middle of my house that froze and caused over 15k of damage. I reached out to the company, they came, and we went over the job. They were going to come out and make it right. However, when the company came back out they only did 1/10 of what we agreed upon. My last email to the company was to have them fix it with details of what we agreed upon and what was added. there was a communication problem with the me and company owner. I encouraged him to come see me and discuss, but we haven't made it that far. I did send an email about 1 1/2 weeks ago, and he did state he would be in touch, but still have not heard from him. I am completely disappointed. I have had two experts come in and review the work done, and those experts both claim that the work done is worthless, and did nothing for my heat and wind in the attic. I received an estimate from another company to come fix it, and they would have to undo everything that was done in the attic. I am requesting my money back for the Attic and the basement. I tried to reason with this company owner, but am getting the cold shoulder. I paid over 14K to them, and am having to try to get another company come in and fix the problems. The spray they used was not mixed correct in many areas, and is a hazard. I was assured by them that the chemicals were not hazardous, they promised air quality test, and never provided one. Requesting refund