Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I never got a printed receipt, but here is the credit card transaction from the purchase.

  Business Response

  Date: 09/06/2023

  To whom it may concern:

  I am responding to the second attempt letter that was sent on August 23, 2023 (that I received on September 5, 2023).  I vaguely remember the incident that was cited in the letter.  My recollection of the incident was that a woman came ******* into the store and said something to the effect that the gas pump did not shut off and spilled gas on her.  I recall saying that I could smell the gas and gave her paper towels.  I also directed her to the bathroom and told her that I would tag out the pump (what we usually do when there is a pump issue reported from a customer, along with a telephone call to our gas distributor).  
  

  On August 28, 2023, I called our gas distributor to further discuss the incident.  I was told they would contact the customer to handle the complaint.  Since then, I have spoken to them several times and theyve informed me they have been in contact with the customer and are currently handling the situation directly with them.

  Customer Answer

  Date: 09/06/2023

   
  Complaint: 20469853
  
  I am rejecting this response because:

  The response was grossly inaccurate. Paper towels were never offered and there was a long line for the bathroom (the attendant never suggested using it, I had checked prior to engaging with him). After being laughed at, nothing additional was said or done by him. My brother was in the store with me and can speak to what transpired if needed. My mother was present in the car when the gas spilled but not in the store.

  
  I received the attached email and responded in an effort to resolve this (again, Im not asking for anything ridiculous but want to be compensated for my ruined clothes and the headache that developed). I still have the clothes, as well, if needed. Exxon has done nothing before or since this email to attempt to resolve the issue.

  I appreciate your assistance in helping get this resolved.

  Sincerely,
  
  ****** ******