Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Disrespectful customer service representatives at the leasing office and corporate office. They are rude and arent trying to help the residents with their issues. Ive been trying to get help from the leasing office at ********** and from the corporate signature properties office and have yet to been reached out to or followed up with by someone higher up.

  Business Response

  Date: 09/05/2025

  Dear Better Business Bureau,
  We are writing in response to the complaint filed by Mr. ******** ***** who expressed concerns that both our leasing office and corporate office were rude to him.
  We take such allegations very seriously, as professionalism and respect are core values in our business practices. We want to clarify that at no point has Mr. ***** or any of our tenants, been treated with disrespect. Our staff members are trained to conduct all communications with courtesy and professionalism, and we make every effort to resolve tenant concerns promptly and respectfully.
  While we regret that Mr. **** feels otherwise, we maintain that all interactions with him have been handled with the utmost respect and fairness. We will, of course, continue to uphold our commitment to providing professional service to all tenants and remain open to constructive communication to address any misunderstandings.
  Thank you for allowing us the opportunity to respond to this matter. Please do not hesitate to contact us should you need any additional information or documentation.

  Thank you,

  **** *****

  ********************************************************************

  ************

  
  

  Customer Answer

  Date: 09/08/2025

   
  Complaint: 23832456
  
  I am rejecting this response because:

  Because **** works in the corporate office and does not handle the tenants face to face. She has no idea how i was talked to by **** in the corporate office. To say that she maintained all contact professional is incorrect and she did not contact me like I asked to be contacted by the business. She doesnt know how **** spoke to me on the phone and called me a liar on the phone. She wasnt aware of the conversations I had with *****. 
  Also I have asked ***** at ********** to have **** from the corporate office to call me and that has yet to be done for weeks. Not one person from Corporate has reached out to me to discuss my issues. I was told by **** 2 weeks ago that she will follow up with me and that has yet to be done. Signatures Properties has yet to reach out to me about any of the issues I am having. 

  Its great that **** responded to BBB. But thats is not what I requested and it was not directly reached out to me but I was asked to have the business contact me to discuss my issues I am experiencing and the business has not yet reached out to discuss anything going on.
  
  Sincerely,
  
  ******** ****

  Business Response

  Date: 09/08/2025

  **** has contacted the individual as requested and is currently managing the situation. Once the requested documentation has been submitted, she will review the materials and determine the appropriate course of action.
  Please let us know if any additional information is needed at this time.

  Customer Answer

  Date: 09/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being held accountable for a collection balance holding me back from moving which is a balance of ****** from signature property from an inhuman apartment complex that not only stole money but didnt communicate with their residence did not complete work orders no one was ever in office whole apartment was filled with rodents and mice homeless people breaking into my home at 4 in the morning and nothing was done after requesting a lock change I should not be held accountable for this payment and would like them to remove it

  Business Response

  Date: 03/28/2025

  Hi,
  
  We had some internal transitions with the Signature Property team and the complaint relates to a property we no longer own or manage. Accordingly, I have no direct knowledge. However, looking at the tenant's ledger they moved in on 10/19/22 and had a a monthly rent of $1,340 and moved out in 8/2023. Total rental payments on this account was $1,428 for the 10 months living at the property - the tenant lived at the property for close to a year and didn't cover their obligations for a full month (factoring utilities, etc.).
  
  I circled back to the work orders for the unit while they were there to make a determination if there is any credence to their complaints. During their entire time at the property there were 7 work orders (which is typical in property management - of which only one was for pests and the others were mostly minor items). They were all addressed within a few days and no repeated work orders. If a tenant concern is not addressed adequately the tenant will typically create a new work order - no repeat work orders is typically a good indication everything was satisfactorily addressed.
  
  That being said, I understand this individual is trying to move on, find housing and not in a position to pay. Therefore as a courtesy we will waive their balance and remove them from collections. 

  Customer Answer

  Date: 03/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

  Customer Answer

  Date: 04/30/2025

  Collection have been deleted and waived and returned back to the creditor but I am being told that it is still showing on my credit and having me denied for apartments, can this please be removed so that I can move forward 

  Customer Answer

  Date: 04/30/2025

  Collection have been deleted and waived and returned back to the creditor but I am being told that it is still showing on my credit and having me denied for apartments, can this please be removed so that I can move forward 

  Customer Answer

  Date: 04/30/2025

  The collection was deleted and returned to the creditor but still showing in my credit report when applying to apartments which is getting me denied ..how can this be fixed so that I can move forward 

  Business Response

  Date: 05/07/2025

  Hi,

  Below was our original response. We circled back with the collection agency and confirmed the account was removed from collections and advised that it takes the credit bureau up to 60 days to remove the collections from their report. 

  Regards

   

  Hi,
  
  We had some internal transitions with the Signature Property team and the complaint relates to a property we no longer own or manage. Accordingly, I have no direct knowledge. However, looking at the tenant's ledger they moved in on 10/19/22 and had a a monthly rent of $1,340 and moved out in 8/2023. Total rental payments on this account was $1,428 for the 10 months living at the property - the tenant lived at the property for close to a year and didn't cover their obligations for a full month (factoring utilities, etc.).
  
  I circled back to the work orders for the unit while they were there to make a determination if there is any credence to their complaints. During their entire time at the property there were 7 work orders (which is typical in property management - of which only one was for pests and the others were mostly minor items). They were all addressed within a few days and no repeated work orders. If a tenant concern is not addressed adequately the tenant will typically create a new work order - no repeat work orders is typically a good indication everything was satisfactorily addressed.
  
  That being said, I understand this individual is trying to move on, find housing and not in a position to pay. Therefore as a courtesy we will waive their balance and remove them from collections. 

  Customer Answer

  Date: 05/13/2025

  The account was resolved but the balance is still reflecting on my credit which is having me denied by apartments 

• Initial Complaint

  Date:02/15/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was at tenant at one of Signature Properties Rental Properties. ************************** in ***********. I became a resident in October 2022, but unfortunately had to break my lease ******* 2023 due to ***** infestation, cleanliness of the property and theft of personal items from shared laundry room in the building, as well as the lackadaisical attitude of the staff and corporate reaching out in timely matters. My rent for ******* was paid in full and on time. However, I vacated that apartment on ******* 21st, 2023. I did receive my deposit back (via mail), but I need my refund from day I moved out until the 31st of ******* 2023. This company lacks communication and I'm not happy about that at all. I've sent emails to the ********************** as well as reached out to someone at the corporate office and no has seemed to get back to me. It important to me, obviously, not important to them. All I'm asking is for my refund.

  Business Response

  Date: 03/08/2023

  To whom it may concern, 

  Please see the following ledger regarding the refund. To help clarify the credit please see below. 

  $(559.68) Rent credit for 1/21/23 thru 1/31/23
  $    (6.45) Trash credit for 1/21/23 thru 1/31/23
  $  125.74  Utility charges for 12/1/22 thru 12/31/22
  $    74.98  Utility charges for 1/1/23 thru 1/21/23
  $365.41 Net Refund Check to tenant

   

  Thank you,

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 19393247
  
  I am rejecting this response because: The check that was sent to me was stated by the manager to be my security deposit. In the initial breakdown it did not state that it was a refund from January 21st thru the 31st. My security deposit that I paid to dunhill prior to move in was $500. She explained to me after the fees (water, trash) etc that my balance was $365, I got that. That is understandable. I received a check for a security deposit only. They are lying and trying to create a false ledger. The original breakdown says nothing about the end of January. I attached it in the original dispute. Again, I received my security deposit only! I moved out on the 21st of January. I have not been refunded for January 21st through 31st rent and thats what this Dunhill needs to send me.
  
  Sincerely,
  
  ***** ********