Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone named Ed came out to see the damage and told me they would be out next week to repair that was 3 weeks ago nothing has been done

  Business Response

  Date: 09/13/2023

  I have reached out to Mike M***** and informed him that we will be out Friday September 15th to repair his lawn. 
  I apologized for the delay but his job was lost in the shuffle of all of our other work. 
  john O********

  Customer Answer

  Date: 09/18/2023

  A representative from the company came out and repaired the lawn and made everything right this issue has been solved 

• Initial Complaint

  Date:12/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this service for tree removal and stump grinding. The tree removal went fine, but I have an issue with how the stump was taken care of. I was told someone would be in contact with me about the stump removal after my tree was removed. I didn't hear back from anyone and then went on vacation. I returned to my property and they came and destroyed my lawn! They grinded the stump and left all the debris on the lawn, destroyed my flower bed, and left deep track marks all over the lawn.
  
  The business was so nasty about reticfying the issue! They came out but the crewmate Eric was so nasty about it said it was going to look better. They just removed the stump grindings, put down top soil, grass seeds, and hay. It looks like a pig pen and they refused to compenstate me for the flowers destoryed.
  
  Try to talk to manager Jade and she screamed I was harassing her to the point my ear is still ringing.
  
  They are lying and said they called me beforehand but no one did, they said I agreed to the work VERBALLY, but I never signed anything!They trespassed, destoryed my lawn, lied to me, and then screamed at me for their mistakes
  
  I want a full refund of $200( the initial work for the tree removal) and a apology from the owner. If possible, I would like to prosecute for tresspassing and destruction of property. Also, to actually fix my lawn PROFESSIONALLY!!!
  

  Business Response

  Date: 12/20/2022

  Business Response /* (1000, 5, 2022/12/20) */
  Nationwide did remove a small tree and grind a small stump.
  Our estimator Austin did speak with Ms ***** prior to doing her job and gave an additional discount to Ms ***** at her request for the tree work and the stump work. We came out and performed both jobs separately. There was landscaping edging around the tree stump which we removed before grinding the stump so we didn't damage it. The small garden around the stump was in the stump grinding area so of course that was grinder along with the stump to assure the entire stump and root system was ground properly. It states on our contract that the resulting grindings will be raked back in the hole where the stump was.
  We completed the job as per our contract.
  There were very superficial track marks in the grass from the stump grinding machine which was necessary to complete the job.
  Ms ***** did call to complain and I immediately sent the crew back out and removed the stump grindings at no charge because it is a separate option on our contract and we did seed and straw the straw the superficial marks left by the grinder.
  Ms ***** had a tree removed and stump ground out. There's obviously gonna be evidence of that a tree was removed.
  As far as my staff being rude,that's a flat out lie. Ms ***** called multiple times berated my staff. She's the one that was rude and nasty. We've done everything we can to please Ms *****.
  We gave Ms ***** a great price and did a good job.
  She just wants something for free which she already got when I sent the crew back out and removed her grindings for free.
  Ms ***** is just a miserable nasty person and there will be no pleasing her. I wish her the best and hope she finds some peace in her life.
  
  
  Consumer Response /* (3000, 7, 2022/12/20) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  I wish I could live in the reality where you thought you did a "good job".
  You're super immature. If you wanna look to see who is mean and nasty, then look in the mirror.
  I never needed the money to begin with but just wanted to treated with dignity. I asked for a refund because how disrespectful you all are. Yall can keep the money since you NEED IT SO BADLY!!!! I hope you buy some class with it.
  Apparently, that is too much for you to handle in this "response". Just shameful and very telling.
  You're a terrible business with piss poor management.
  I hope one day you will learn accountability, how to use a phone, leave a voice mail instead of lying about it and screaming/gaslighting customers, and of course customer relations.
  
  Cheers :)

• Initial Complaint

  Date:11/09/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today my neighbor had a tree removed from their backyard. They contracted "Nationwide Tree Service" from Pasedena MD come to remove the tree. During the removal, a large trunk landed on our fence completely destroying a large portion of it. We contacted the business to ask them for insurance information. The call was routed from one person to another until the owner was put on. He refused to provide insurance information and yelled at my wife for asking. Instead they say they will send their "maintenance guy" to review and repair damages as they see fit. We have proof on my ring camera video of the impact due to neglegence, along with several other pictures of damages and company trucks. Please help!
  

  Business Response

  Date: 11/28/2022

  Business Response /* (1000, 5, 2022/11/11) */
  
  Nationwide Tree did have a dead branch break off and drop on neighbors fence when removing tree. The crew was going to immediately fix the damage to the fence but the neighbor told them that they wanted our insurance company to fix it. My deductible is $2500. The fence repair cost under $200 so common sense told us that the involving the insurance company would have been a moot point. The neighbor was being very rude and uncooperative with our wanting to do the repairs.
  It's important to note that the fence in question is in serious disrepair. The wooden post are all rooted at and below ground. Had the fence been in good shape there would have been zero damage when the limb accidentally hit it.
  The entire fence is rotten and should be replaced.
  My maintenance guy,Eric, has gone out and repaired the fence. He even replace a post that we didn't hit but it was so rotten we replaced it at our cost just so the fence could be sturdy. In all we replaced 4 post and 3 fence rails. We did have to order the chicken wire because it's green and was unavailable for immediate sale.
  Please see attached videos and pictures as proof of the rotten condition of the fence and the repairs we made.
  I'd also like to note that the repairs were made the very next day of the damage before I even had knowledge of this complaint.
  Thanks
  John
  
  
  Consumer Response /* (3000, 7, 2022/11/19) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  After reading the owners response, it seems he clearly has no intentions of taking responsibility for his employees or his own actions. They destroyed our fence, blamed us for it not being brand new, argued with us for hours on what repairs would be made, and then yelled at my wife when she asked for their insurance info. The Nerve. He claims it was a no-brainer and only a $200 repair, but we spent hours outside going back and forth with them on what was needed to be repaired. Initially, they wanted to replace ONE post. After arguing, two, then three, then finally the last that was affected. So no, it wasn't a simple agreement. It was several hours of going back and forth trying to get them to repair ALL the damages we incurred from the impact, hence why we wanted to just get insurance involved. Good thing I worked from home that day because I cant imagine what they would have tried to pull if I wasnt home. If they agreed to fix everything from the get-go and didnt yell at my wife I wouldnt have felt the need to complain. This is my first ever complaint on BBB. It really goes to show what kind of man he is to yell at a woman whose property he just destroyed and not so much as apologize. We were victims of negligence, and there is no other way to put it. Their guy, at one point, tried to say it would be insurance fraud if we filed! They will clearly do whatever it takes to save a couple of bucks at anyones expense. Our fence isn't new, but it was perfectly fine before they dropped a 300-lb log on it! Since he wants to put some pics up, here are plenty of videos of the negligence we witnessed that day including the impact I got on my ring camera. Branches were hitting on the customers roof and fence. Almost took out one of their own guys at one point. The logs were totally out of control 90% of the time. Im shocked they didn't do more damage. We are not accepting the response until the last part of our fence is repaired which they claim to do this monday.