We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Appliance Repair

Chesapeake Appliance Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Chesapeake Appliance intent is to collect service fees AHS with out actually completing or resolving the issue. They lie to *** and to the customers as to the diagnosis saying they are ordering parts and then dont call the customer back. They also dont answer the phone or return voicemails..

  • Initial Complaint

    Date:11/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company was contracted by AHS to repair my oven. A part was ordered to repair my oven. After the part came in the tech scheduled an appointment. I agreed to the appointment. I called the tech on the day and left a message asking where they were and never received an answer. The following day they left a message stating they were on their way to the property. I did not receive the message until it was too late. I called and left another message to reschedule. No response. I called again. I have even left text messages. At some point they came to my house and left the part on the front steps. No response or anything regarding how to fix the problem. I am not paying to get parts and make repairs myself. AHS gives me no recourse except to reach out to the company but they are NOT responding! And AHS does not offer a way to complain on their website. It simply states the repair was completed?! This was not completed and based on the number of complaints on this site, this company should not be in business.

  • Initial Complaint

    Date:06/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a ****. American Home shield sent them out, they did a quick check on our dishwasher, said we needed a new motor and would contact us in 7 days to repair. That was over a month ago and after NUMEROUS calls they will not pick up the phone. *** will not do anything about it and we have wasted $125 but it looks like *** still continues to send this company to their customers.

  • Initial Complaint

    Date:11/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about 4 Oct 2022 I contacted American Home Shield Warranty (AHS) for a service call to repair an oven, range cooktop, and microwave that stopped working. AHS dispatched and contracted CHESAPEAKE APPLIANCE REPAIR (CAR) of Pasadena Maryland, to do the repairs. I was contacted on or about the 6th of Oct 2022 by CAR, who set up a 6 hr window for the 14th of Oct 2022, to come out and diagnos my problem. They came on the 14th and diagnosed and ordered parts. I was told by the technician they would call when the parts arrived. About a week later they called, and scheduled the 24th of Oct 2022 between the hours of 1pm and 5pm as a time to conduct the repairs. The technician made contact with me the day of the scheduled repairs and he arrived with the wrong part for the cooktop range. He however repaired the oven and microwave. Although 3 days later the microwave stopped working again and 4 days after the oven stopped working. I've contacted AHS to inform them about the problems still existing. AHS set up a return by CAR to redo the repairs, but I haven't heard from CAR and, they don't return my calls and their voicemail is full. I looked at YELP reviews on CAR and there has been numerous customers who share my experience of disatisfication with CAR. After not hearing form CAR I've contacted AHS who continues to try and contact CAR via urgent email.

  • Initial Complaint

    Date:10/31/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is a contractor for American Home Shield. A representative for Chesapeake Appliance Repair came to my home, identified the ice maker was broken and left stating they would order the part on August 29th 2022. ON October 25th, American Home Shield states the case is closed because Chesapeake Appliance Repair received the part and was paid for the repair/installation of the new ice maker. This company did not fix my ice maker or ever return to my home after the initial appointment on 8/29. This company is not returning calls and now voice mail is full. American Home Shield cannot reach them and they will not allow for another contractor to come out an fix the appliance since Chesapeake has been paid.

  • Initial Complaint

    Date:09/02/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This was a contracted vendor through American Home Shield. The vendor came to diagnose the issue on 6/23/2022 and advised it would take 7-10 days for the parts to be ordered and they would contact me to schedule the repair. I have not heard from the company since that time despite four phone messages requesting a status update. American Home Shield reached out to the vendor directly on 8/19/2022 and received no response. Today American Home Shield advised that the vendor never remitted a repair ticket (I have a copy of it). The vendor should not be paid for their service or lack thereof. I remitted $100 for the visit per my contract with American Home Shield. At this point, it seems like maybe this is a scam company.

Chesapeake Appliance Repair is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.