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Business Profile

Home Improvement

GMS Home Improvements LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired business for painting jobs, for a total of $1780. Start date 4/12/23; end date 4/13/23. The amount paid for painting my door and replacing gasket "selling" was the sum of $670. The business committed to purchasing all the paint/parts (inclusive in amount paid). On or around June 15, 2023, I observed specs/small bubbles in the paint on my front door. I sent business owner an image and asked him to come take a look and fix the issue. He responded, "I can't help you with that because it's a metal problem, it's not a paint problem". He offered to remove all paint to the metal which would cost me additional money or buy a new door. He acknowledged painting the door previously without issue. My issue is that I hired a licensed contractor whose expertise is painting. Therefore, the responsibility lies with him to ensure he properly preps the door and purchases the appropriate paint to ensure it adheres to the foundation to which it is being applied to attain the proper results for which he was paid. The door being a problem was not mentioned prior to this job and only after I brought the issue to his attention. Additionally, he volunteered to purchase the product/paint used which may also be a reason. His refusal to even come out to look at it is astounding when his labor/product failed in a 60 day period. Therefore, I refute the allegation that it's the door when it's only a specific area of/on the door, and appalled at his attempt to garner more money by suggestion stripping the door when it should have been done prior to painting if it were needed. I'm not okay with this licensed contractor response to a small issue. I can't imagine if I had a larger issue.... Lastly, I'd like to think he isn't spewing this rationale because I am a single female and less knowledgeable than a man!

    Business Response

    Date: 08/04/2023

    GMS home improvements llc Ok ************************** contacted me regarding the problem with the paint on the door that I am sorry I painted it for her.  But the problem that the door presents is because 1) it is exposed to high temperatures from the sun and the stone door that it has comes to harm more 2) ***. ********************* has another problem she put clear tape on the door may be a factor But it can also be internal problems of the material and my company only charged for painting not for restoration try to explain to her But I see that he did not understand me I explained to her that he could paint again but he did not answer me 

GMS Home Improvements LLC is NOT a BBB Accredited Business.

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