Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this location on April 17, 2025. I received a check in the mail (for my tags) stating I needed to obtain my own tags from motor vehicle that I had a violation and they were unable to do it. Any violations with motor vehicle were handled prior to receiving the check. Or May 27 I went to motor vehicle to obtain tags for the vehicle. Motor vehicle stated they were unable to give me tags because the registration taxes and title fee had not been paid by the dealer. I contacted Honda of Owings Mills and spoke to *****. She explained she had paid the taxes and title fee on the vehicle and the check she sent me was for the tags She called me back five minutes later and gave me the amount she paid for tax and tags. The worker at *** went back into my account and it then showed two Acuras. *** stated it is an issue on the end of the dealer and that the dealer would need to submit the dealers packet. I called and spoke with ***** and had her send me the packet. I returned to *** on June 4. *** stated the dealer entered the incorrect VIN number. Myself and *** contacted dealer and got ***** voicemail. I drove to Honda and spoke with the manager. I explained the situation *** gave me paperwork with specific instructions that the dealer need to do to have the second vehicle removed and have the correct vehicle titled and tagged. The manager assured me that they would take care of situation and asked me to rip up the check that I had not cashed for the tags and that they would get the tags and they would bring them to my home. I have been reaching out via email and ***** called today and said I can go to *** and get my tags. I discarded the check as they requested. My temporary tags expire June 17. I have no days off to go to ***. Now the manager is telling me to go to *** after I already shredded the check as instructed.

• Initial Complaint

  Date:01/06/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The vehicle was purchased on 10/24/24 for $38,250.00. Since then, both my broker and I have made numerous phone calls and sent multiple emails to the dealership seeking an update on the status of the permanent plates and registration. Unfortunately, we have consistently received inaccurate or misleading information, or have been told that someone would follow upyet no resolution has been provided.I have discussed the situation with *****, ***** ****, and ****** *****, explaining that the temporary tags expired over a week ago and we still have not been given an extension. Despite my repeated requests for any information or confirmation that the paperwork has been submitted to the ***, I have been told there is no confirmation available to provide.

• Initial Complaint

  Date:11/19/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2023 ******* GV70 (VIN# *****************) from Honda of Owings Mills car dealership on 8/31/24 and paid $42,743.25 financing from Navy ******************** (****). I received copies of the receipt, ************* temporary tag receipt, and ******** Application for Certificate of Title and Registration. I was not given a copy of the title. No title issues were disclosed to me. I gave them a copy of my new car insurance declarations that included the GV70.On 11/12/24 the ************ confirmed the dealership hasn't filed the registration or title. The temporary Maryland tag (T1959350) issued to me expired 10/29/24. My lender has not received title.I called Owings Mills Honda several times 10/19/24. ***** ***** called me on 10/23/24 and said she needed my insurance card to file it. I sent it to her by text and email. She acknowledged receipt. On 11/12/24 I emailed 3 managers at the dealership about the issue. I called the dealership 11/15/24 and spoke to a manager named ********* in the ****************** said hed look into the issue and call me back shortly. I have not heard back from any of these contacts. As of today, I have not received my vehicle registration, tag/license plate, or copy of the title. According to Maryland law, dealerships must process title within 30 days. Owings Mills Honda is negligent in the handling of my registration filings, and has possibly sold a vehicle knowing they could not turnover title for it. I have been put in a position where I cannot use the vehicle or face the risk of infractions operating it, which is costly to me. I have also been making monthly payments for a vehicle loan and car insurance on a vehicle that I cant drive because I cant register it. As specified in the attachment, I want Owings Mills Honda to either extend my temporary MD registration by 2-3 months and resolve the VA registration issues, and reimburse me for loss of use; OR refund and reimburse me.

• Initial Complaint

  Date:09/30/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good evening, I'm N***** ***** and I wanted to register concerns about a service advisor, Cynthia ******. My mom and I felt as though Ms. ****** was displaying actions that were discriminatory towards us when we came for an appointment for service yesterday.
  
  My mom, **** ** *****, and I dropped my 2012 Honda Civic sedan at around 9:15am on Saturday the 28th this month. Ms. ****** was given the responsibility of providing my mom and I with service since Ms. Michelle was absent. Once Ms. ****** took my key, she started to take disturbing pictures of my vehicle's exterior after checking the maintenance information on the dashboard of my vehicle without explaining. We all reviewed the work that needed to be completed on my vehicle after being questioned by Ms. ****** on what services that I needed. It totalled to $1,440.29.
  
  In the afternoon, between 2:30-3pm, my mom and I got the call from Ms. ****** that my car was ready for pickup. We reviewed the paperwork and confirmed that every service was completed. Ms. ****** walked my mom and I over to the counter in the lobby and counted our cash we'd given to the cashier behind us that we attempted to give to her in the lobby. Ms. ****** didn't allow the cashier to do her job and even though we had the exact amount of money in cash, she continued to take the cash we had and continued to count behind us several times, which led us to believe that Ms. ****** thought that we were trying to cheat the dealership out of service. The cashier was annoyed, too.
  
  Ms. ****** taking the inappropriate photos of the exterior of my car before the labor began and counting cash behind us in front of the cashier once the labor was complete, left my mom and I with a very uncomfortable feeling. Ms. ****** didn't do this with other customers.
  
  We've had great service from this dealership for almost ten years. I bought the car when I was 16. I'm 25. Ms. ****** is the only advisor that we've felt uncomfortable with.
  
  Please advise.
  
  N***** *****

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a car here back in April, and I have not yet received license plates. I have a temporary tag that is expired, and they simply ignore emails and calls. Many people have the same issue, and this is illegal activity.

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a car from Honda of Owings Mills on May 18, 2024. They issued us 60 day temporary MD tags which expired and they extended the tag for another 30 days (which will expire in 2 days) I have reached out to them on multiple occassions asking about our permanent VA tag and they told me that they outsource the *** transactions to another company. They were supposed to get back with me last week and then by noon today (8/14/2024 @1:20pm) and I haven't heard from them. I did tell them that if I didn't hear back that I was going to file a complaint with the **************************** in ******** and BBB. I just want my permanent VA tags. This vehicle makes the 3rd vehicle purchased in the state of MD and this is the 1st issue we have had; the other 2 purchases we received our VA tags the day that we purchased.

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a car back in April and I still have not received the registration for my car. My temp plates are long expired and I can't get a hold of anyone at the dealer. This has been a nightmare. I expect a call at ********** to resolve this for once and for all.

• Initial Complaint

  Date:07/19/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited Honda of Owings Mills in June 2024. I traded in a vehicle and leased a new vehicle. Details of my contract that were previously agreed to were changed without my knowledge or consent. I contacted the dealership to make them aware of the errors, and have not received a response or a corrected contract. I am filing a formal complaint in reference to the unethical business practices.

  Customer Answer

  Date: 08/14/2024

  Thank you for your assistance in the matter.  I am happy to inform you that the issue has been resolved to my satisfaction.  Honda contacted me and resolved the issue without incident.  I am grateful for the BBB and your intervention on my behalf.  Thank you again.

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Honda of Owings Mills on 3/13/2024, paying a total amount of $49307.12 in full. As part of this transaction, the dealership collected additional fees that were intended to cover the costs for tags and registration with the NY DMV. Despite these payments, I have not received the necessary tags and registration documents for my vehicle nearly five months after the purchase.The dealership initially assured me that the tags and registration would be processed and sent to me in a timely manner. However, as the weeks and months have passed, my attempts to follow up on this matter have been met with delays, excuses, and more recently, outright neglect. I have made numerous phone calls to the dealership, yet the issue remains ************* has come to my attention through ****** reviews that many other customers are facing similar issues with this dealership, suggesting a pattern of neglect or possible fraudulent activity. This has caused me significant inconvenience and stress, as the expiration date of my temporary tags is fast approaching, which will render my vehicle undrivable.The nature of my dispute is straightforward: Honda of Owings Mills has failed to fulfill their obligation to provide me with the tags and registration for my vehicle despite collecting the necessary fees. Their ongoing failure to resolve this matter has left me with no option but to seek assistance from external ********* date, the dealership has not made a genuine effort to resolve this issue. I demand immediate action to rectify this situation. I request that Honda of Owings Mills process and deliver my vehicle's tags and registration without further delay.I appreciate your assistance in facilitating a resolution to this matter.Sincerely,***** ***** ************ Vehicle Purchase Details: Honda Odyssey - VIN: *****************

• Initial Complaint

  Date:06/06/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/10/2018.I purchased a2018 Honda accord. Contract was written for Acar I picked out from their lot.They stated they didn't have the color I had picked so they went to Norris Honda and got Acar which I now realize is a cheaper car than the one my contract was written for.my contract also states I was to make 72 payments of $571.91 but when they start sending me bills they stated I had to make 75payments.which I made. I also stated I did not want their protection plan several times their salesperson would not take no for an answer.