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Business Profile

Online Retailer

Jordanxofficial.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered these shoes my grandson wanted from this site and as you can see the amount does not match the amount taken from my account. The amount taken was $181.10. I have tried calling and can't get through, have emailed and all to no avail. I have no delivery of the shoes and no refund or even a call back. I guess I feel like they scammed me. I am on social security and don't have this kind of money to throw around.

    Customer Answer

    Date: 08/26/2025

    I am very happy,  the shoes I ordered finally arrived today even though I tried and tried to contact them.  I am very happy with them.  Thanks for your help.  Not sure I would have received them if not for your help.  

  • Initial Complaint

    Date:07/29/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 19, 2025 I purchased shoes for $161.99 on www.jordanxofficial.com. I was sent a receipt and confirmation. The merchant sent me a photo of the shoes and a **** tracking information after the order was placed. They advertised that it takes at least 3 days for a package to ship. I followed up with **** when I noticed there was no movement on the package. **** informed me that the tracking number was invalid and they never picked up a package. I contacted the merchant again and they said **** has already picked up the package. When I look up the tracking number on the **** website it says a delivery date will be given when **** picks up the package. I reached back out to the merchant by phone and email to request a refund. I have even left voicemails. They have avoided my calls and not responded to my emails. I made the purchase on a **** Gift Card and have filed a dispute.

  • Initial Complaint

    Date:07/22/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My sons dad ordered him some shoes from here for back to school, however I went on the website to check the status by putting the order number in and the email used to place order. It said they were shipped and gave a shipping number that i instantly checked and stated that a label was created here in *********, Tx (weird.) A couple days went by (business days) and I kept checking same status showing. I Emailed the email address on the website that says email for help no response. So I called the number as well, they didnt answer the first time and its a cellphone. I called right back they answered I told him the issue he asked for the order number I gave it he said yes they were shipped on July 16 its is almost a week and not showing on your end you have to give it a few more days thats why. It should start showing a different status when you check it again in a few days. Huh?

Jordanxofficial.com is NOT a BBB Accredited Business.

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