We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

General Contractor

Just General Contracting LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 20, 2024, I authorized two gentlemen from Just Exteriors LLC to assess damage to my roof following significant storm activity the prior couple weeks, including close and confirmed tornado activity. Following their inspection, the two gentlemen said I had some concerning damage, including missing shingles. The one gentlemen said I had very good grounds for an insurance claim, and repeatedly cited the "missing shingles" as the key factor in insurance approving to cover a roof replacement. On June 21, 2024, my neighbor was having his roof replaced. I went over and asked if his roofer could assess my roof, wanting to get a second opinion. This roofer, ****** *******, examined my roof. He told me and my neighbor that it looked like someone very recently removed some shingles, noting that there was no water damage underneath the shingles and the shingles were tore clean, in one piece from the roof. In his professional opinion, *** ******* said someone had to have removed the specific shingles deliberately. *** ******* took photos that I have in my possession, but these are too large of files to upload with this complaint. When hearing this, my neighbor who hired *** ******* said he saw two guys on another neighbors roof on June 20 creasing shingles, bending them backwards. These are the same two persons who were on my roof on June 20.We had to leave for vacation on June 23, and when we returned I contacted ***************** non-emergency line to file a police report. The officer assigned took my statements and logged a police report for the vandalism. This report is uploaded.

    Business Response

    Date: 05/01/2025

    Hi,

    Thanks for sending this over.   

    When we spoke with the homeowner about setting up an inspection, he told us that other companies had already performed multiple inspections of his roof and he was aware of the damage.  The report you sent makes the logical fallacy that because something happened after an event, it happened because of that event vent. 
    We gave Mr. ********* another inspection report and offered to file the claim with him. As you know, he did not file the claim with our company. In our report we cited the wind creases and missing shingles, but if some of these were mechanical in nature, they were not damaged by our inspection team as we adhere to strict industry guidelines and procedures. 

    While we did in fact give your client a report on the condition of the roof, we were not the first, or potentially the last inspectors to examine the roof. I can only vouch for our own practices and not those who came before or after us. 

    Please let me know if you have any other questions regarding this matter.  

    Respectfully 

    *** Crosby 

Just General Contracting LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.