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Business Profile

Clothing

Lone Star International

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/10/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is scamming customers, they have people(including myself) pay to be ambassadors. People have payed for merchandise and haven't received them, some have been waiting for over 6 months. There are two people involved and I have put their ********* handles below. @************ @******* @*********** (There are 2 individuals **** has 2 accounts as seen above. He has a girlfriend and I believe her name is *******. I could be wrong about her name, but that is what her ********* says her name is.) They both continuously offer mentorship and business development and coaching. They both take turns posting about brand ambassadors, shoe ambassadors, coaching, mentorship, and help starting a business. They never provide the services or merchandise they offered and customers do not receive a refund. The Lone Star ********* page was just recently hacked and many people voiced their frustrations and complaints about being scammed.(The post has been taken down and unfortunately the only proof I have is a screen recording of my comment being linked to the now deleted post. I am unable to add the screen recorded video here, but can provide it later if necessary.) I was scammed out of $159. I believe they have various other scam business and I have put the Instagram handles below. I believe some of these business are in development and or are currently functioning. @************* @************.** @************* Lastly, I believe they have more business they use for scamming that we just aren't aware of .Disclaimer: I do not currently owe this company or any individuals/parties that are involved anything monetarily or in any other shape or form. Any correspondence from the company that states I do is not true. Thank you!

  • Initial Complaint

    Date:07/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a hoodie from Lone Star on January 1, 2023 that I still have not received. On March 8, 2023 I received a package from Lone Star with the wrong item in it and contacted them via ********* on March 14, 2023 as they never responded to my inquiry on the website. I was told me hoodie will still be coming. As of today, June 19, 2023, I still have not received my order and I have reached out multiple times to ask for a refund or ask if I was still going to receive my order. I have not heard from this company since March 14, 2023 when I was told I would still be receiving my order.

Lone Star International is NOT a BBB Accredited Business.

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