Internet Services
ThatsThem.comThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 15 total complaints in the last 3 years.
- 6 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/02/2025
Type:Product IssuesStatus:UnpursuableMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted this company on June 26th and followed their opt out process. Per their website, my records should had been removed within 5-7 days; however this has not happened. I am the victim of identity theft and criminal stalking.I hereby request that ALL of the addresses listed in this URL and any and all of the company's data bases and affiliates be REMOVED ASAP: ************************************************Initial Complaint
Date:03/16/2025
Type:Sales and Advertising IssuesStatus:UnpursuableMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never authorized my information be published online. I have had to change my numbers and even MOVE out of fear for my safety. I requested they delete my info and they have not.Initial Complaint
Date:02/12/2025
Type:Service or Repair IssuesStatus:UnpursuableMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Similar to many other complaints filed, I received a notification that That's Them (thatsthem.com) was selling my personal information. This service appears to be publicly displaying sensitive and potentially damaging information about me online, without my consent or knowledge, such as: Full name, Current and previous addresses, Phone number, Age. This information could be used for identity theft, stalking, or other malicious purposes. I strongly object to the company's demand for ADDITIONAL personal identification as a condition for removing this information. I believe this requirement is unlawful and violates my privacy rights. I should not be required to provide personal identification to correct a situation where the company has already unlawfully obtained and disseminated my private information.Initial Complaint
Date:12/29/2024
Type:Product IssuesStatus:UnpursuableMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never gave this website permission to post my personal information, not sure where they received it from as I never provided it. For safety purposes, please take my info down ****.Initial Complaint
Date:11/10/2024
Type:Sales and Advertising IssuesStatus:UnpursuableMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I want them to remove my families names and addresses from their website.Initial Complaint
Date:09/08/2024
Type:Service or Repair IssuesStatus:UnpursuableMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This website is advertising my private data like email address, family members, phone number, etc without my consent. My phone has been flooded with spam and I believe this and other similar companies are responsible for the leaking of my data. I emailed them demanding my info be removed but they say it takes 5-7 days to get a response. This is unacceptable, predatory, and hints at suspicious activities.Initial Complaint
Date:04/24/2024
Type:Sales and Advertising IssuesStatus:UnpursuableMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is displaying my personal information such as: my address though it is wrong it is only off by number placement, my home price, age, and previous address. I want this information removed.Initial Complaint
Date:01/02/2024
Type:Customer Service IssuesStatus:UnpursuableMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I came across this business online when I searched my name. I became immediately concerned because they had a listing with my information but with a *********, ** and the phone number of someone called ******************* in **********, **. I asked them to take down my information as well as where they found that information as it appears to be fraud. They have not replied to my email request. I would like them to take down my information. This is one way that fraud happens by this information out for anyone to see. I am a single woman and I live alone. I do not like having this information out for anyone to see. If a creditable person or company needs to find out background information on a person, they have the ability to do it. This is the link from the company. *******************************************************Initial Complaint
Date:08/21/2023
Type:Delivery IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have sent two requests (the first date I cannot recall but it was before the second request, the second was o 07/24/23, through their website to have my information removed. This is the automated statement I received. "Thank you for contacting That's Them. This is an automated response confirming that your inquiry (#*******) has been received by the That's Them team. Please expect a response via email within 5-10 business days. We greatly appreciate your patience and look forward to connecting with you soon. - That's Them Automated Email Concierge. My information has not been removed and there has been no follow up emails.Initial Complaint
Date:04/30/2023
Type:Sales and Advertising IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business is posting personal Identifying information on their site that leaves me exposed to potential identity theft and a violation of my privacy. I want all my records deleted from their site immediately and not posted againa.
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