ComplaintsforMid-Atlantic Control Systems, Inc.
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Complaint Details
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Initial Complaint
08/11/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
The Mid-Atlantic Control Systems has been providing alarm system services and monitoring to our residence for the last 4.5 years and have always been responsive in the past. Last month we started receiving alarm notification on two of our sensors and have been requesting a service since we cannot fully arm our alarm. it's been more than a month now and no one is responding to our request. Later we received a letter from the company that they are terminating their residential monitoring services but their service is still available until 09/30/2022. Not only we cannot arm our system properly, there is a constant nuisance beeping noise off of the panels. We contacted them many many times via email, but no response, and no action. I also left a voicemail on their office phone system but no one returned my call. we truly appreciate your help in getting them to come out and take care of the issues we are having. Thanks,Business response
10/27/2022
Business Response /* (1000, 14, 2022/09/26) */ Our company is no longer providing residential alarm monitoring repairs or service and have been in the process of transitioning those customers to other providers.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.