Reviews

Review Details

• Review fromTom G

  Date: 01/29/2025

  5 stars
  I own a historic home in Lutherville and had a steam pipe break, which leaked steam into a crawlspace below my mud room and into the floor, walls of the mud room and bathroom above.
  Bylt was great! From the moment I spoke with them and they arrived on scene, they put me at ease and focused solely on identifying damage and getting the areas dry and ready for repair.
  They did quite a lot of damage removal, and had to work in a very small crawlspace to remove moisture saturated insulation and restore airflow to try and dry the space, and at no time did I hear anyone complain. Each day when they completed their work, they left the area clean and virtually spotless. Matt and his restoration team were outstanding and I would definitely use them again if I have another situation like this again.

  Bylt, LLC

  Date: 01/30/2025

  Hi Tom,

  
  Thank you so much for taking the time to leave such a wonderful review. We truly appreciate your kind words about Matt and the restoration team! We understand how stressful dealing with water damage can be, especially in a historic home, and we’re so glad that we could help you through it.

  
  Matt and the team always strive to provide the best possible service, and it’s great to hear that their professionalism and dedication made a positive impact on you. We’re also pleased that you felt at ease throughout the process and were satisfied with the results. Your feedback means a lot to us, and we’re grateful for your trust in Bylt.

  
  Should you need any further assistance in the future, please don’t hesitate to reach out. We’d be more than happy to help again if you ever find yourself in a similar situation.

  
  Thanks again for choosing Bylt!

• Review fromDamiene J

  Date: 11/18/2024

  5 stars
  Matt And Braeden are absolutely awesome! They didn’t hesitate to come out and resolve a Category 3 issue and act immediately on it. I’d recommend them for any job, very professional and knowledgeable of the situation at hand!

• Review fromChristopher L

  Date: 10/25/2024

  5 stars
  We were shocked out of our sleep by a busted pipe in our ensuite, scared and lost. So glad our insurance Adjustor sent BYLT to our rescue once we contacted them. Matt came out on short notice with Brayden, walked us through and quelled our fears. We are ever so grateful to these two gentlemen for their professionalism, kindness and hard work. I will recommend BYLT Restoration to anyone who needs help in mitigation, in fact, we are asking them to help with our rebuilt too now that they have our every confidence.

• Review fromJanet G

  Date: 04/12/2024

  5 stars
  I was very pleased with this company! The mitigation team just finished their work and I was so impressed with the quality of the work. Everything was explained to me in detail by Matt H*******. He was very knowledgeable and patient with me and all of my questions.
  I would recommend this company to my friends without hesitation.

• Review fromEmily S

  Date: 03/08/2024

  5 stars
  Matt & Brayden at BYLT were fantastic! They were professional and a calming presence from the start. Our water line on our fridge flooded parts of our main floor and basement 2 weeks before we were to move out. They not only worked hard to dry this place out, but were very reassuring, flexible, patient, and worked through getting approval from the insurance company to hold on further work until we could finish packing and get out. What has been a very stressful time was made significantly easier by their willingness to work with us and help ease the burden. Hopefully we never need water mitigation again, but if we did we would not only call BYLT, but request Matt & Brayden.

• Review fromJousett S

  Date: 07/18/2023

  5 stars
  As of July 18, 2023, Bylt has finally fixed everything, molding, ceiling, and walls. They came back 3 times as they wanted to make sure I was completely satisfied, and I am satisfied now.
  Thank you Bylt

• Review frommona b

  Date: 07/17/2023

  5 stars
  Superb experience with BYLT. Really appreciated the high level of knowledge and professionalism.
  Matt was terrific, friendly, and explained patiently on all the issues. We couldn't have been more pleased at the level of care and expertise. Would highly recommend this company.

• Review fromJousett S

  Date: 06/06/2023

  2 stars
  Bylt is one of the worst companies in the area to have restoration work done because they do not have good customer service.
  I had water damage at my residence. Bylt's water mitigation team was excellent and completed the drying-out process in about ten days; Bylt has a home improvement arm that I used because the water mitigation went so well. However, the home improvement arm has people working there that does not know what is going on, they are unresponsive and uncoordinated.
  The water damage event happened 4:20 am on 4/12 Bylt arrived at 10:00 am on 4/12 and left on 4/22. From 4/22/23 to the present 6/6/23 the project manager for the job 3 times and no one has been able to tell me when the job will start and when it will end. I am still not on Bylt's schedule for repair and I am losing money per day as one of the rooms affected in my home is on Airbnb. Bylt does not seem to care about the non-work that they are doing and definitely does not respect me, my home, my money, or my time.
  Please do not use this company.

  Bylt, LLC

  Date: 06/09/2023

  Dear
  Mrs. *******,

  
  

  We apologize for any
  inconvenience and appreciate your feedback. At Bylt, we're dedicated to
  high-quality service, and your comments help us improve.

  
  

  We understand the 4/12 water
  damage was distressing, especially with your Airbnb listing. We're glad our ten-day
  drying process met your satisfaction.

  
  

  We acknowledge that changing
  project managers during your repair transition caused some confusion, and we
  apologize. This decision was made due to the complexity of the repairs.
  However, we are working on improving our communication and processes.

  
  

  Given the
  complexity of the repairs, our Project Managers often have schedules booked
  several weeks in advance. Considering this, we managed to slot your repairs
  within a week, striving to be as prompt and efficient as possible. We empathize
  with the inconvenience any delay may have caused and are committed to
  expediting your repairs while maintaining the highest level of service quality.

  
  

  Your satisfaction is our
  priority. Your feedback has been shared with our team to help improve our
  services.
  
  We apologize for any
  discomfort and appreciate your patience. If you have more concerns or
  questions, feel free to reach out to our customer service team.

  
  

  Attached
  is a detailed timeline of the mitigation, repair inspection, adjuster approval,
  and repair process for your reference.

  
  

  4/12 - The project was initiated as the job was received
  and the team was strategically scheduled on-site from 12-1 PM. Members of the
  crew engaged the adjuster, leaving a voicemail to seek approval for asbestos
  testing given the historical nature of the property. Subsequently, the crew
  began mitigation cleanup procedures.
  
  
  
  4/13 - A Matterport assessment was submitted to the
  adjuster via email to facilitate the claim coverage determination. Approval for
  asbestos testing was granted and subsequently completed.
  
  
  
  4/14 - The adjuster confirmed that the claim is covered.
  The asbestos testing results were found to be negative, paving the way for the
  mitigation crew to begin the necessary demolition and additional cleanup
  procedures. Essential equipment was installed on-site, initiating the required
  drying period.
  
  
  
  4/17 - The mitigation crew revisited the site for
  equipment monitoring.
  
  
  
  4/18 - The lead communicated with the homeowner to
  confirm the scheduling of the service crew assigned to address the washing
  machine on the third level (the loss source). Further, the lead requested
  additional dry time from the adjuster due to inaccessible regions behind the
  unit on the third level.
  
  
  
  4/19 - The mitigation demolition was successfully
  finalized, with relevant documents acknowledged and signed by the policyholder.
  
  
  
  4/20 - Confirmed the appointment of the repair estimator
  with the policyholder for 4/21.
  
  
  
  4/21 - The repair estimator visited the site as
  scheduled, conducting a thorough site inspection.
  
  
  
  4/23 - The repair estimate was compiled and sent to the
  adjuster for review and approval.
  
  
  
  4/24 - The homeowner received a status update via email
  from the repair estimator.
  
  
  
  4/25 - A request for an estimate revision was submitted.
  
  
  
  4/26 - The requested estimate revisions were
  incorporated and resubmitted to the adjuster for review and subsequent approval.
  The updated estimate received approval from the adjuster.
  
  
  
  4/27 - The homeowner was provided with the work
  authorization document which was then signed.
  
  
  
  5/1 - The project was assigned a dedicated Project
  Manager who reviewed the scope of work.
  
  
  
  5/2 - A site visit was conducted by the Project Manager
  in collaboration with the crew.
  
  
  
  5/4 - The flooring vendor initiated an attempt to match
  the flooring. A site inspection involving the flooring vendor was scheduled for
  5/10.
  
  
  
  5/10 - The flooring vendor conducted an on-site review
  of potential flooring selections and signed the material selections form.
  However, the vendor expressed discomfort with proceeding without a confirmed
  measurement.
  
  
  
  5/10 - 5/19 - The Project Manager liaised with various vendors
  to source flooring that matched the existing installation.
  
  
  
  5/22 - The crew's scheduling to commence drywall and
  painting work was met with a surprise from the homeowner, resulting in a work
  standstill. The Customer Support Specialist subsequently reached out to the
  homeowner to clarify the repair process.
  
  
  
  5/24 - Bylt management decided to assign a more
  experienced Project Manager to handle the job considering the complexity of the
  repair work.
  
  
  
  5/24 - 5/30 - The new Project Manager reviewed the file,
  assessing the current state of the completed work and materials ordered to
  date.
  
  
  
  5/30 - The Project Manager left a voicemail for the
  homeowner to arrange a walkthrough to establish if further flooring
  measurements were necessary.
  
  
  
  5/31 - The homeowner expressed dissatisfaction with the
  Customer Support Specialist not managing the repair project. Consequently, the
  Project Manager's contact information was shared with the homeowner.
  
  
  
  6/1 - The Project Manager coordinated with the
  homeowner to schedule a walkthrough on 6/7.
  
  
  
  6/7 - The Project Manager and homeowner conducted the
  scheduled walkthrough to review the scope of work. The homeowner was informed
  of the crew's availability, which was a week out, but requested that the crew
  be on site the next day, 6/8.

• Review fromJeremy M

  Date: 04/25/2023

  5 stars
  Great experience with Bylt restoration. Matt and his team were extremely thorough with all repairs and explaining everything that needed to be done to restore my flooded basement. Great job!

• Review fromViviana J

  Date: 04/14/2023

  5 stars
  Matt was awesome! He was very professional and friendly. He explained everything clearly so we understood completely what was going on. Would highly recommend his services.

  Bylt, LLC

  Date: 04/18/2023

  Thank you so much for taking the time to share your positive experience with our team at Bylt Disaster Restoration. We are thrilled to hear that Matt was able to provide you with the professional and friendly service that you deserve.

  
  

  At Bylt, we take pride in our commitment to clear communication and ensuring our customers feel confident throughout the restoration process. Your kind words and recommendation mean a lot to us, and we will make sure to share your feedback with Matt and the rest of our team.

  
  

  If you ever need our services again or have any questions, please don't hesitate to reach out to us. We are here to help.

  
  

  Thank You

  
  

  Bylt Management