We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Construction Services

Powers Home Improvements

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Construction Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December 2018, we purchased windows and doors from Power Home Remodeling Company. On or around April 1, 2022, the Basement door window shattered without reason or explanation. I contacted Power Windows to report the glass had shattered in the basement door. The contract that we signed said that the door was under warranty and they would be able to replace the glass. It took Power about 3 weeks to send a worker to even come out and view the damage. Upon inspection, they hinted that the window was possibly not under warranty, but they started the process which they said would take anywhere from 4 to 12 months!! Mind you, my wife and I had to make all of the phone calls to Power Remodeling to facilitate any progress. The first available time they came out was in May 2022 to put in a temporary window, but as they were putting it in, It shattered in their hands just as the workers lifted the window frame with no explanation. So now another window had to be ordered, which moved the repair time to be fixed another couple of months. In the meantime, the window was covered with cardboard and tape. So the next time they came was in mid-June to install the window, but this worker was rude, and unprofessional and was asked to leave our house. Calling Power and speaking to their customer service just resulted in professional neglect and delays. A time was scheduled for August 12th, 2022, at which time we had to call them again only to have the installation moved to September 15th, 2022 which is today's date I'm contacting the Better Business Bureau. During this whole time, I had to worry if someone was going to break into our home in the middle of the night. It did not take this company this long to make the windows and doors for the whole house. But all companies promise the best service until you signed on the dotted line. I'm so disappointed in doing business with Power Remodeling and would never recommend this business to do anything to a home.

    Business Response

    Date: 10/11/2022

    Consumer Response /* (2000, 9, 2022/10/04) */
    LC 10/04/2022-I spoke with the consumer and he advised that the issue has been resolved. Advised that we can go ahead and close the complaint.

Powers Home Improvements is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.