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Find a Location

Railey Mountain Lake Vacations, LLC has 1 locations, listed below.

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    Business ProfileforRailey Mountain Lake Vacations, LLC

    Vacation Rentals

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5 Vacation Way, Mc Henry, MD 21541-1324
    BBB File Opened:
    8/26/2015
    Years in Business:
    26
    Business Started:
    3/25/1998
    Business Incorporated:
    3/25/1998
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Ms. Cristine Kepple Sweitzer, Resident Agent
    • Mary Hadley, General Manager
    Contact Information

    Principal

    • Mary Hadley, General Manager

    Customer Contact

    • Ms. Cristine Kepple Sweitzer, Resident Agent
    • Mary Hadley, General Manager
    Additional Contact Information

    Email Addresses

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/17/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    The home that we ran in for vacation was in disarray had holes in the ceiling and water problems and the master bathroom did not work should have never been rented out to us in the first place when spoke to the regular Jeep company they tried to give me a 275 cleaning credit because we had to clean everything both bathrooms all the living room surfaces kitchen and dishes and pots and pans because was not clean before we previously rented the house totally upset just wanted our two nights stay refunded and they told me that they would give me a 275 cleaning fee and that was it and then when I said that I would be in contact with them in a week they told me they would email me and let me know what they decided to do email me today and said they were only still going to give me the 275 credit I said okay well I will be leaving **** review and ****** review and be leaving a ******** post and tagging you and tagging all people that I know on the social media so they can see our experiences and not stay with you cuz it was terrible she then told me that I was talking about liable actions and she had to end this call and hung up on me immediately.
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    Customer Reviews

    8 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Pr Na

    1 star

    05/27/2023

    I wish if they have negative ratings. We are the first tenants to rent this home and definitely no to Railey & ****'s cabin. Don't use this company. ****'s Cabin (*** *** ********* ******* *******, 21550 US ) is very well misrepresented. This house is not for 12 adults. It's literally good for 6 Adults an 4 kids. 37x60" futon is counted for 2 adults. Please check the bed configuration before booking.Please don't get attracted buy pictures. Once you pay Railey, your money is gone, even if they misrepresented home. Stay away from this company and ****'s cabin. After my arguments, they finally changed the occupancy for this home to 11 but still this home like I said before is good for 6 Adults & 4 kids. PS: Railey vacation only post good reviews on their website so don't go by their reviews. Try sending them bad reviews and they didn't post it on their website. According to Railey 2 people could sleep on the futon picture attached. When we reached there not even 5' tall one person was able to sleep. I suggest just stay away from Railey. They did change this homes occupancy to 11 but still not right. 6 Adults & 4 kids age 12 & below might be ok. Location is worst with strep unpaved hills to climb. Feels like wasted our money. Airbnb is much better than this. Railey simply want to rob you by saying occupancy 12 . Stay away from ****'s cabin (less than 1350 sq feet) @ *** *** ********* *** ******* *D. After long conversation (Arguments) they provided one air mattress. We didn't pay so much money to sleep on air mattress. If you already have booked this cabin just cancel or change it. It's a safety hazard to drive to this house. I don't know how this county gave certificate of occupancy? I am going to complain to Garrett county building department. Collecting all proof during my stay. Just compare regular bed size vs Futon in the picture.

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