We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Medical Doctor

Park Medical Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Doctor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an office visit and my doctor recommended a shingles vaccine. Due to Covid, medical billing was out of service, so I paid for the vaccine with a credit card $205. My insurance paid for the vaccine, which gave me a credit of $205. I had an office visit, which deducted $78.33 from that amount leaving a credit of $126.67.
    I have talked to Cheryl in Billing a number of times and she acknowledged that I have a credit of $126.67. I have requested a refund check for more than a year. According to Cheryl, it has to be approved by the Administration Director. Cheryl says she has left copies with the request on his desk multiple times, no results. I personally sent a letter to the Director Ron ******** on August 21, 2022. No response.
    My insurance changed more than a year ago and I have zero co-pays. There is no chance that I will ever use this credit to pay for medical service.
    Due to the virus, I can understand delays, but this has been going on 2 years now. Parks Associates acknowledges they owe me money, but are not issuing a refund. I am due a refund of $126.67.
    My account # is: XXXXXX

    Business Response

    Date: 10/27/2022

    Business Response /* (1000, 8, 2022/09/27) */
    This refund was requested during the COVID period when the office was short staffed and working to manage competing priorities. However, now that we have become aware of the request, a check was issued today to satisfy the complaint.


    Business Response /* (1000, 9, 2022/09/27) */
    Business supplied email: ********@jhmi.edu
    Use this address for any contact with the Better Business Bureau

Park Medical Associates is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.